Auto House Waukesha

My experience at Auto House was a great one. Chris & Tom were very professional and honorable. During the financing process, I had to wait for my bank & during that time another buyer came in looking to purchase the same vehicle. The guys held it for me (when they didn’t have to). As a start up logistics business, I have lost a truck within the past month (same situation even with putting down earnest money). So major kudos to Auto House . I am very satisfied with their customer service as well as my purchase. Thanks guys!!

My husband broke down on the way home from work. He called and said that across the street was Auto House. He went over and everyone there was very helpful and got my Husbands jeep fixed. Good thing to we were going out of town for our birthdays and his jeep is fixed because of the people at Auto House thank you for taking care of this. I highly recommend them.

I was very impressed with the professionalism of Tom, the owner, and his staff. I bought a very nice used car. I had a very minor body issue that was fixed. Tom's mechanics are top rate.
I've encouraged my daughters and grandchildren to be sure to shop there.

Buying used cars is never stress free but Tom was extremely helpful and put us in the perfect vehicle for our price range and basic requirements. The experience exceeded our expectations. We would not hesitate in recommending buying a used car from Tom. Do your homework. Double check your budget. You get what you pay for.

We recently purchased a vehicle from Auto House and after a couple of days we noticed it was acting up. To be honest, I was preparing for a long and difficult fight to find resolution to this problem, as I assumed most small private dealers do not want to deal with a situation like this. I spoke to Tom Michaels and he was quick to help us find a satisfactory resolution. Even though it took multiple tries and more time than we anticipated Tom and the Auto House took care of us. We are now very happy with our car's performance and would recommend any of our friends to work with Tom and his team. To all those who have not found resolution with Tom and Auto House I have to question your conflict resolution skills. I have never seen anyone work so hard at making sure we were satisfied as they did at the Auto House. Well Done!

Tom was very nice and accommodating to my questions and things I asked to have done for a car I was looking at purchasing. I took the vehicle to another shop to have it looked over as well since it’s always good to have another opinion . I’m very happy with how things were handled. Would recommend this place to others.

Awesome experience buying a car here. Tom was super friendly, helpful, and a great guy to work with. Highly recommend this place if you're looking for a used car!

The guys there were the best. I love my new GMC ENVOY!!!! I'd recommend them to everyone I know.

Purchased 2013 ford escape from Tom .if it did not read 105 k I could be fooled to believe it has 20-30k ! Looks , smells, drives like a much newer car ! Over the moon happy ! Thx Tom 👍

Nice friendly owner, good experience, got an 2006 F150 4x4 XLT 5.4 TRITON V8

I bought a 2003 jeep liberty for my daughter. They were very pleasant to work with and the transaction went very smoothly. After having the car for a week, and only driving it once, it began to leak fluid. I called Auto House, and they were able to look at the car the next day. They replaced the radiator without any charges. They were fantastic. Don't believe the negative reviews! Auto House was very responsive and helpful.

I purchased a 2012 E-250 cargo van from Auto House this past week for my business. The price was reasonable and it came with a drop down ladder rack, Weather Guard shelving units, and a trailer hitch. Tom was very easy to work with and the whole buying process was very efficient. I would buy from Tom again.

I was looking for a dependable, affordable vehicle for my 16 year old son. I visited many car dealers and no one was as helpful and upfront as Tom at the Auto House in Waukesha. I was referred by a co-worker who said that they were very pleased with their purchase and felt they paid a fair price. When we purchased the vehicle, Tom was adamant that if we had any problems or concerns with the Jeep to call him. A month later we did just that when we had an issue and they got us in immediately and fixed the problem free of charge. And again when we left, Tom kindly reminded us to call again with any concerns. What GREAT customer service!!! The BBB gives the Auto House an A+ for a reason. Go check them out and you will see why!

Purchased a truck from them. Truck in great shape for the age and priced pretty well. Had a small issue after purchased, so I called and they promised they’d fix it for me. Took it back and it took couple tries to nail the issue down, but they fixed it for me free of charge. Honest guys and they seemed to really care about me having a good experience with the purchase. Would recommend to anyone looking to purchase a vehicle.

This was the second time in a year that I needed to buy a car. Throughout these two purchases, I went to close to 10 different dealerships and talked to as many sales people. The experience at Auto House was very relaxed and hands off. Tom will let you know that he has 20+ years of experience selling cars but he is a fair individual in the negotiation for the vehicle.

When I made the decision to buy my Subaru from here, I asked them to align the wheels as the car was pulling to the right quite a bit. They performed this alignment without asking any questions and at no cost to me. When I drove the car off the lot and for the next week or so, I noticed that there was still a pull in the car's steering but this time to the left. I called Auto House, told them this, and they asked me to bring the car in.

After inspecting it, they found that there were a couple of weak stabilizers which cause the car's alignment to not hold very well. I think that other used car salesmen would've said "You bought a used car. That's the risk you run. Too bad, so sad." Auto House did not. They took the time to order the parts to replace the stabilizers so that I got what I was expecting. When the parts came in, they replaced them and ran an alignment again at no additional cost. They stood next to their product when they didn't necessarily have to.

UPDATE June 2018:
I've had issues with this car out the wazoo. I had to get all brake pads and rotors replaced as well as 1 caliper about a month after writing this post. Now, about 4 months after writing this post, I'm finding out from my mechanic that the timing belt needs to be replaced (he said shouldn't have been an issue) and all 4 of my tires have dry rot and need to be replaced. All in, since I've written the original review 4 months ago, I'm looking at $2000+ in repairs. My original opinion of charm from Tom has degraded to disdain at the least.

They claim that they put every car they get through a very thorough review to know what they have. Well, they had a lemon in my case and, if they inspect every car as well as they say they do, they knew it was a lemon.

Bought my car a few weeks ago from Auto House and my air conditioner was not working, I went to see Tom and he ordered the part and got it fixed the Next day! Auto house is very professional with great service. Very happy with my purchase.

I purchased a 2008 Subaru outback and a day later felt @ heard some clunking. Called Auto House and they were quick to address the issue and ended up replacing the entire transmission! My 1st thought when I noticed the issue was that I was going to be stuck with a very large bill, but they stepped up to the plate and addressed the problem face on and really impressed me with their promptness. I will DEFINITELY use Auto House in the future.

Thank you AutoHouse! Last week we purchased a vehicle from Tom, our friendly salesman and store owner. Unfortunately, the brakes were bad (unknown by owner at the time of sale) but he made it right. He fixed them without charge and a smile. Thanks Tom for being so pleasant and helpful. You Rock! -Michelle & Pete

Tom, sold us a Jeep Grand Cherokee in 2007 . We were very pleased with his service and excellent salesmanship. We also sold him our Cadillac , and again have to praise him for his honesty and would recommend him to our friends and family!

My fiance & I rented a Uhaul from here to move on the 4th of July weekend. The owner met us right on time, was friendly, the service was fast, and everything was as expected. We were really grateful that they were available despite it being a holiday weekend, and will definitely rent from here again in the future.