EMS Heating & Air Conditioning, Inc.

I hesitated to call EMS because I was a bit outside their service area and I’m glad I did anyway! Tonya answered my call and made me feel like I was already a part of their client family! Not only did they say yes, they said Emilio would be out the same day. I received a call from Emilio shortly after and he asked specific questions about my issue and provided me with expectations on ETA (even offered to bring a snack if I wanted something from the convenience store!). Emilio was able to figure out our issue and called/ordered the warranty parts I needed (so glad I didn’t have to). He did a great job keeping us informed and being transparent as to what he was doing. We’re due a follow up service to install parts and we’re hoping Emilio will be back with other great technicians from the team on installation day!

Definitely recommend EMS to anyone with a AC/Heating issue. Keep up the great customer service!

Eric and Emilio showed up on time to replace our compressor and clean our air ducts. Eric got right to work replacing our compressor while Emilio cleaning our air ducts. Emilio took care of the areas he was working in, putting down a drop cloth and vacuuming up anything that missed the cloth. They are both very friendly, professional and very polite. Great job guys, thanks for your professionalism and desire to get the job done right and on time.

We had 2 other companies come out for a quote, Eric and EMS Heating and Air Conditioning were the only ones that offered to repair the compressor. The other companies said it could not be repaired or was not recommended to be repaired and suggested a new unit.

We had a great experience with EMS. Every person who came to our house was friendly, professional, and knowledgeable. We were given a quote to repair our unit and one to replace it. Because this was the second costly fail on this unit, we decided to replace it. I should have taken before and after pictures because the difference in installation was night and day. The EMS install was very clean and well done. The system has been running both AC and heat for the past two months without any issue. Emilio was just back out this week to perform a system maintenance and of course everything is working as it should. Again, he was thorough, professional, knowledgeable and friendly. Highly recommend EMS and will definitely be calling them when it's time to replace our other unit.

Horatio arrived on time and was very personable. He was also good at explaining things to me. Superior service from EMS as always!

Just a shout out to EMS heating @Air. Y’all are some of the best people in the business. Very good technical people that work for you. Horacio is one of the best. He explains every thing to you, and let’s you no what is going on. He has been to my house several times and is an excellent person. EMS Thank You for all that you do to keep me up and running all year long.

EMS has always done a great job maintaining and addressing issues with our home HVAC systems. An honest company that will give you options and not try to push unnecessary services on you. We have had Hector out at our home twice and he is super professional and friendly and has a a solid ability to explain things in layman’s terms. And when he figured out that our upstairs AC wasn’t working because we accidentally turned the physical power switch off, he was gracious and didn’t give me too much grief. 🤣

Don’t be misled by negative reviews for the WRONG COMPANY with a similar name out of Austin subcontracting in DFW. You’d think people posting angry reviews would ensure they were accusing the right company first before causing harm to someone else’s livelihood, that is reckless. EMS based in FORNEY, TX is absolutely trustworthy, timely, and does great work at my house every Spring and Fall. They have fixed our aging system when we were in a jam, they are forthcoming with pictures and technical measurements offering me a heads up if a part is reading weak heading into the next season, and they don’t fix what isn’t broken if I don’t want them to - like the noisy draft inducer in my furnace that somehow still hasn’t burned itself out. My 19 year old system is running great because of Eric and Emilio at EMS, love those guys, they will be my service provider as long as I live in the area.

We have had EMS Heating and Air Conditioning Inc come out to our home a couple times for AC maintenance. They are honest, reliable, and operate with integrity. I recommend them to anyone needing maintenance or service on their AC unit.

I am so grateful to my insurance man for recommending EMS Heating & Air Conditioning, Inc. The first encounter was last fall when the heating/ac unit, hanging from a (believe called "stud"), came loose on one side, and although the new unit was approximately two years old, and yes, I had a service agreement with the company, the owner refused to come repair it. He came, looked, and said the roof caused it, even though the roof was months old. I called my insurance agent in Rockwall who suggested I try EMS Heating & A/C. Eric came out the same day and saw the damaged unit hanging, and the flooded pan and floor due to the pan clogging. The next day he sent his crew to repair the shoddy work done by seller who represents Rudd. Attitude and work ethics were a true gift to me. Based on my son meeting Eric last year, and extremely impressed, this year he called and signed up for their service warranty. Two weeks ago I called, and one of his crew came two days ago to service both units. He discovered the A/C capacitor was on the verge of failing, and the unit is just two years old! The larger system in the A/C was in bad shape and he is working with the Rudd company for a replacement. He explained in detail, step by step, what has occurred., took photographs of each and everything he did, and has promised to send them to me. I could not have been happier with EMS, their response time, incredible work ethics, and pricing. Without hesitation, I would recommend and again use EMS. Everyone with whom I have dealt have been incredibly nice. Footnote: The company in Sunnyvale who sold me the unit would not at first come out, then finally he looked at the mess and damage and refused to fix the poor workmanship caused by his installer. Several days later, he called to say he would come over on Saturday to repair it ........one week later, while water is pouring out. EMS provides quality work, ethical standards, and respectful to the customer. (Photos have yet to arrive, therefore unable to share).

EMS replaced our unit at the shop and added ducting for better efficiency. They were professional and courteous, and explained everything in detail so we understood how our system works. We Highly recommend EMS Heating and Air Conditioning!

EMS sent Emilio out today for my scheduled fall service. He was very thorough, answered all my questions and assessed my units completely. He showed me pictures of potential problems and we discussed current/future resolutions. Thank you Emilio for the great work and EMS for the same!!

We have been using EMS for many years at multiple homes. They are honest and dependable. They show up when they say they will and they do a great job. We would not use anyone else.

Fantastic service diagnosing, explaining and fixing my HVAC heater issue by Eric. Emilio is also great, very thorough and explains things well. Easy company to work with and they are constantly communicating with me during entire process.

Emilio was our technician and he did a great job. He was thorough and explained everything to me in an easy to understand way. He answered all of my questions before he left.

Our AC went out at the worst time and EMS was over within a few hours. They were quick, attentive, up front about pricing and options. We are so grateful for them and recommend them to anyone looking for heating/air services!

The service technicians were extremely polite and professional. They took extra special care to protect furniture and clean the area after ductwork. They were thorough and detailed. We were satisfied with the results.

Tanya and Horatio have been very helpful in working towards getting me back up and running. Great follow up amd execution. My story is pretty long, having been hung out to dry by anothet local conpany. EMS and their staff went above and beyond to provide the service and repairs they did at my home. I cannot recommend them enough.

Great company, Great team & Great service! They are on time, friendly, communicate well, and they are professional. They perform maintenance our HVAC system twice a year. Our system is 15+ years old and they have been keeping it going every summer and winter. These past few years it has needed a little more TLC to keep it going. We finally had to get a new system a few days ago. We love our new YORK system! I would not trust anyone else with our HVAC services.
Thank you, Eric, Katie & Team!

They arrived on time, were efficient, friendly, and knowledgeable. They are honest and after many years with them, we trust them to give us a reasonable assessment of the work involved. The cost was reasonable and we plan to use their services every time. We cannot recommend any company higher than we recommend EMS.

Highly recommend. Great customer service and prompt service. They also followed up with us the next day to make sure everything was still working. We will definitely use them again.