Mercedes-Benz of Kalamazoo

I took my used Sprinter Van in for an oil change and complete look over before a 5000 mile drive back to Alaska. Their mechanic David was beyond helpful and gave me a feeling of complete security on my journey home due to his amazing customer service. I wish the Orrin B. Hayes dealership had a branch in Anchorage with the same devotion to customer satisfaction Orrin B. Hayes has. Great Dealership!

Tracy is a great sales lady great conversation and got me out with a new mazda definitely will shop here again

great place to buy a Mazda, first oil service today and follow up rim repair, I'll come back a write if he service isn't great.

Really great service. Everyone I spoke to or interacted with were kind, courteous, and friendly. Service was quick and they even sent a little video via text where I could see what was getting done up close. All communication was done via text and was short and sweet. My Mazda and I are happy and we will be back!

Great experience and Marty is very helpful and professional. Out of all my years of purchasing cars he has given me the best experience ive had in purchasing a new vehicle.

I recently purchased a new Mazda and it had a flaw in the windshield that was noticed when I got it home. I took it to the service center and along with Frank and Joe it was promptly taken care of. I highly recommend the staff

Received a quick turnaround serving our vehicle.

My daughter had a Loner vehicle while her service was done AWESOME PLACE 👍🏽 👌🏽 👏🏽

I had an initial communication and scheduling error with this team. The team lead called a few hours after this early frustration and was very accommodating. They were able to slot my vehicle in the following day and provided service in a professional and timely manner.
A miscommunication and/or scheduling error is bound to occur from time to time. This team made sure it was customer first and is competitively priced for services.

I could not possibly be happier with the service I received when buying a new Jeep at this dealership. At most dealerships, after buying several cars now, I find that you work with one salesman and they go back and forth to unknown entities, bringing you information to and from. We worked with Marty and he personally introduced us to each member of the team and they spoke with us personally from finance to the service department for our old car trade in, even the manager herself! I felt completely respected, valued and as though I truly was the top priority in this buying process. If I could rate higher than 5 stars I WOULD!! This dealership is incredible and has won my family's business for good. We got an amazing price, the exact car I wanted and the best customer service experience I think I have ever had. Marty was exceptional as was his whole team. If you are looking to buy a car, this is the only place to go!

I've just purchased a 2022 GLE350 and the entire experience couldn't have gone more smoothly. Chris Springsteen is incredibly knowledgeable, and explained everything clearly and concisely.

I highly recommend Chris and the entire team at Orrin B Hayes. Thank you all.

Thanks to Wayne in the Body Shop for taking time to pop the bumper tabs back in on my Subaru Legacy! No charge at all and I'm so pleased to be able to drive safely again. I've had all my body work done at Hayes and they are always top notch; service really does sell it. :)

Orin B. Hayes is an awesome dealership and highly recommended - my last purchase of an SL63 was number 6 purchase, I live in Dearborn and I keep coming back to Orin B. Hayes because they are knowledgeable, courteous, and down right honest!

I have had awesome customer service with Hayes! Kal has been a great salesman, has kept in touch very frequently after I purchased a used vehicle from them, making sure the vehicle was up to par and I was satisfied. And offered to have anything fixed free of charge. Would highly recommend!

Very pleasant and courteous staff. I had to cancel the first appointment at the last minute due to my mother having emergency hip surgery. I was given another appointment for a few days later. When I arrived for that appointment I was immediately greeted with inquiries about my mother. I was taken aback because I had forgotten I had even mentioned it! Oh yeah, the work was done promptly and professionally. Also, I really appreciated the ride to and from work on my time. I didn't have to wait for a scheduled shuttle. Adam was a pleasant conversationalist (even though he doesn't like his name which is a great name and what I named my son!)

I would like to say this is for Hayes Mazda. Frank our salesman was great. Very informed and knowledgeable. Excellent Walk through service on equipment and tech package. Great small town
personable service!! Smooth financing transaction and great vintage style facility. We will be sending this franchise a lot of referrals.

My salesman was very helpful and accommodating. He helped me get the vehicle I wanted in the price range I was comfortable with. I have dealt with Hayes before; I’ve leased three Jeeps in the past. I have always been very satisfied with the service I received.

I recently had Orrin B. Hayes repair the body of my 2013 Mazda. Their service was really an enjoyable experience. They guided me through the repair process an displayed a level of professionalism that set me at ease. My repairs were finished well before the projected time frame and I was back in my car in little to no time at all! Thanks for making my experience less stressful and I look forward to doing business with you in the future.

Always an excellent experience here. Since they day I purchased my vehicle everyone has gone above and beyond. Bill in service is without a doubt the best service manager I’ve ever worked with. When you buy a Mercedes you expect a certain type of experience, and Hayes does not disappoint.

I was able to promptly schedule a recall repair on my vehicle. They handled that and an oil change quickly. Pricing for full synthetic oil change was very reasonable. They are conveniently downtown, and the service folks were great.