Lowe's Home Improvement

I would like to thank Janet and Matt today, for helping my husband and I. First time visiting Lowe's here today, and our car died. I asked Janet if she could help us or knew someone that could jump our car as our battery died! She found another employee named Matt, who was willing to help. Thank you so much. We were about an hour and a half from home. Both were kind, and willing to help. Now that is Lowes service! ( Yes, we bought a Battery Jumper Start, for the car. While we were at Lowe's). Thank you again Matt and Janet 😁

Last week I was researching water softener systems and was a bit confused. So I headed to Lowe’s and spoke with Rob (I believe he had a Pro Vest on). He was so knowledgeable and helpful in speaking with me to understand how the system works and which product to add for full benefits.
Thanks a bunch Rob for taking time to assist and being so helpful!

Just had the BEST experience here with an associate named Austin who helped me with the removal of a difficult bracket. Followed through, was attentive, professional and DID NOT GIVE UP even though it took three different pieces of equipment to accomplish! Kudos Austin!

Hi, Today I purchased a Heatpump Water for our home. I went to the service desk and was waited on by a young lady named Felicia. She was the most helpful person I have ever dealt with in any Lowes store in Maine. She is a real asset for Lowes ,and made it a pleasure to deal with.You have a great employee and should be recognized for hea attitude and knowledge. Mike Merwin, Jefferson, Maine

Excited to share my 5 star review of the Thomaston store's wonderful staff. We purchased deck and patio furnishings (furniture, umbrella, rugs) for our children in Rockland. The in-store shopping experience was personalized for our needs, helping research and find everything we were hoping to buy (inventory, sizes, colors, styles) and challenges were solved with good humor and a can-do attitude by phone and in-store, ensuring that we were happy every step of the way. Shout-outs to Matt, Richard, Nick, Ethan, Leeann and Sarah(s) in Customer Service. Our first big purchase at Lowe's and we are excited to be repeat customers going forward!

Friendliest, very informative helpful staff. If they couldn't answer your question they would find another associate to help lead you in the right direction.

This is a well-run shop. The corporation's ostensible support of Veterans is a factor. They HIRE vets, set aside parking spaces for vets & extend a somewhat cynical "5% discount". They had my desired item in stock, everyone was friendly, transaction smooth In short, a pleasure.

Really great help from staff when we were searching for a product. He went above and beyond.

I had all the help I needed from GABE in the Thomaston store. he patiently took me to three different places in the store to help me find just what I needed for brackets to hang my bird houses. Thank you very much, Gabe!

Been a very long time that I would give a big box store 5 stars, but after my last two visits, I will just say the Thomaston, Maine store could use 5 more Bruce Jordans and you wouldn’t be able to keep people away. He has gone out of his way to be helpful and is always positive and upbeat, definitely makes my experience much more pleasurable. If it’s lack of staff, lack of people helping outside their “position” staff. rude staff, too busy talking to each other staff, or staff not recognizing that a person may need assistance and just walking by….it’s not been a great experience the last couple years. Have to kinda fend for yourself Nd/or walk away disappointed and empty handed. A far cry from my experiences the last few years and this man deserves a reward!

Great customer service from Doug (Store Manager) and Steve as well as all the ladies at the customer service desk and a parking lot attendant. Very helpful with return and replacement of 2 high $$ items. No issues what so ever.

I called in today and had the pleasure of speaking to Martha & Denise about what I thought was a inappropriate charge. Both were very friendly and helpful. Denise took the time to walk through everything! And was absolutely amazing! Ended up "I" really called for no reason and everything was legitimate. Denise was very gracious and didn't make me feel like an idiot for taking her time unnecessarily. Thank you!

Love how clean the store is and the shelves are well stocked. The prices are a little high but it's not a big deal. It's hard to find an employee to help you when trying to find a certain item but I don't mind it's no big deal.

SUPER SATISFIED CUSTOMER!!!! I ordered a power washer online which was easy and quick. Also I received the item 5days before the estimated date of delivery. Couldnt be more happy with Lowe's🤙

Keith you are a legend. Gave us unbelievable service. We needed to figure out plumbing supplies for our RV and he went way and above - give him a pay increase! Gary and Sharron NZ

Clara Landon is amazing! She was super professional, kind and helpful to find what I need, great communication and client focus skills. I would call her a role model of a Lowe’s worker! I’m highly recommend the store management to pay attention to her! Clara deserves a raise!

We got 2 - 2x10x10 to use to unload an outside basketball backboard from the truck. (I saw one on the local swap/sell.) The trip to Lowe's was the easiest part of the day. We located the lumber, used an easy push cart and checked out - all in 10 minutes. (The already assembled backboard transport is whole other chapter.)

First time there,we just knew home depot...
But there the customer service is amazing!
The Lady (Anett) was very helpful.
We loved the garden-area btw!

I like going here whether I have something I need to buy or not. The staff is always friendly and asks plenty of time if you need help finding anything. Just got a vanity, originally $219 clearance to $54

This is the place to shop when you have a major issue of repair. I was in need of a key and stopped here to have one made. At first I couldn’t find any help when this associate appeared out of no where. She was full of energy and much joy. She jumped right into service and picked out the blank key I needed. She cut the key and assured me if there was any problems she would be right there to help. And that is exactly what she did. The key didn’t work and I returned a few minutes later to take her up on her offer. This girl pulled out a file kit and went to work. After a few strokes with the file, she asked if it was ok to go to the car with me to try it. I agreed and off we went. Once again it didn’t work but that didn’t stop her! She filed it some more and bang! It worked like magic! lol This was a great experience and she went above and beyond her call of service. Thanks Lowe’s for Great Employees.