Rockaway Music

Rockaway Music was recommended by my piano technician as a piano showroom with an excellent selection of quality pianos. My student was looking for a Yamaha U1, and within two weeks, his piano of choice was delivered to his apartment in Manhattan. There were three pianos of this model on the showroom floor, both new and previously owned. My student visited the showroom twice and spent ample time playing the instruments. Andy, the rep, helped facilitate the the selection process by responding promptly to questions in person, through email and on text. His detailed explanation of policies and cost were followed up in writing through email. He carefully covered every single detail, and everything proceeded exactly as described.

Two aspects of the experience impressed me the most. The first is that Andy offered to bring other Yamaha U1 pianos to the showroom from the warehouse, if my student was not completely enamored with the pianos on the floor. He showed support and understanding that choosing a piano is a highly personal decision. Secondly, I believe he worked to finalize the best possible price for my student and provided reasonable moving cost, complimentary tuning and a warranty.

Rockaway Music is a customer-centric piano showroom, and the company has earned my satisfaction.

I had a fantastic experience at Rockaway Music. I checked out the website first before going in to the store to search for a home piano. It had been years since I had played and I was a little apprehensive about going to make such an investment. Andy was very warm and welcoming, asked me what I was looking for (needs/wants) and walked me through the showroom, playing different pianos and talking about what made them different. He was not pushy at all and gave me time to tinker myself. Once I decided on a piano, he gave me much more information about the specific piano I chose and his passion for the instrument really shined. He was very knowledgeable and it was clear how much he loves pianos.
Checkout was smooth, delivery went quickly and smoothly, and Andy made sure to follow up to make sure I was happy with everything. 10 out of 10 would recommend this place to anyone looking for a quality instrument and excellent customer care.

Buy your piano here! I've purchased my last two pianos from Rockaway and I would never buy one from anyone else. Their service is unmatched. Andy is as good as it gets, I was recently having a minor issue with my piano and he called me personally on his day off to make sure everything was taken care of. The entire staff is extremely nice, the prices are very competitive (in fact, nobody has been able to match their prices the last two times I purchased a piano)....overall just a great experience. I wouldn't buy a piano without giving them a chance for your business.

I recently sold my YAMAHA piano in Rockaway Music which I bought from the same store for my child about 18 years ago. The piano had minor damage needs repair. Since I contacted Mr. Andy in May, he has been very cooperated for working the consignment contract with a reasonable price. To my surprise, my piano was sold in 2 months. I feel all the process have been smooth and is very satisfied.

We had a really good experience at Rockaway Piano. We were looking for a Yamaha electronic piano... After reading some store reviews (some comparing the process to buying a car), and doing some online homework, we were happy to find a store that wasn't pushy or sleazy. And they not only had the full range of Yamaha models to choose from, but they actually knew about them all.

Brent was our salesman, and he was very helpful: he answered all our questions, let me sit and play every model in the category to really understand the differences, and didn't hover or push. He said he was there merely to instruct and inform us, and he did exactly that- and did so extremely well.

We returned after three visits to make the purchase with Andy, the owner. He, too, was very professional and the transaction (including financing the purchase) went quickly and smoothly. They did something interesting and very smart - they gave us the serial number upon purchase, took the new boxed piano out of its box in the warehouse, put it together, loaded it with all the included music downloads, then tested it before delivery. We thought this was a terrific bit of customer service, to do all of this for us. And to top it off, they very generously added some additional music downloads they thought we'd like.

All in all, we highly recommend going to Rockaway Piano- they have an extensive inventory of acoustic and electronic pianos, good sales staff, a good selection of sheet music, AND they offer lessons. One stop shopping!

After playing for years on a decades old upright due to space constraints in our previous home, we moved into a new place with a bit more space, and I started looking into purchasing a baby grand now that my 7 year old son was beginning piano lessons as well. Andy at Rockaway music made the process extremely smooth and enjoyable by providing valuable insight and advice, taking various factors into consideration at every step. His expert consultation regarding room size, budget/cost, used vs new, and construction factors of different model types helped me in deciding on the right option for my family and home. On top of that, he coordinated the delivery and had a professional team carefully bring the baby grand we chose into our house. He was generous with his time, making sure it was setup right and positioned optimally within the space (we purchased one with a disklavier), and the delivery crew took away the old upright, making the purchase process easy and a pleasure. If you are looking to purchase a new piano, you need to head over to Rockaway Music.

I was at Rockaway music couple of weeks back for a Grand Piano for my daughter. Andy and Brent helped us to find the best piano for our budget. We now have a beautiful Yamaha G1 that my daughter adores. Andy and Brent spend quit a lot of time with us answering all our questions and also providing guidance to select the right Piano for my daughter. The Piano delivery service they use was really great as well. They came home provided suggestions about placement of piano and set the piano exactly the way it should be. Great customer service!!!

Stopped in Rockaway Piano and Music Store to compare different piano types and learn what I could regarding grand and upright piano's to help me make a purchase decision. The store owner, Andy, was very informative. Andy took time to explain technical aspects and important features of the various piano's in the store. There was no sales push or hard sell effort of any kind. I went to several other piano stores looking at piano's of all major brands with price ranges from $8,000 through $50,000 plus. I wanted to see, feel and hear the differences. I compared sound, touch, finish, manufacturer reputation, and value. I quickly found, only Andy of Rockaway Piano Music Store took the time and had the expertise to clearly discuss the many technical questions I had regrading the specific piano action, registration, manufacture methods, wood processing and more. Other stores pushed manufacturer highlights and manufacturer advertised features but the sales personnel were not familiar with many details.

My music teacher introduced me to very high end Steinway International restoration expert for some hands-on experienced advice with no sales motivation. After a short introduction and discussion of my needs, I was surprised to be told by the piano restoration expert to go to visit Andy at Rockaway Piano and Music. The expert told me Andy would sell me a piano which would meet my needs at a fair price and he would stand behind his product for customer satisfaction. The piano expert had done some business with many or the music stores in the area and was very familiar with the other brands, products, features and issues. The expert without input from me had confirmed what I had discovered regrading the Rockaway Piano and Music Store.

I purchased a new Yamaha U3 Silent Piano from Rockaway Piano Music Store with an adjustable artist bench. Delivery was as scheduled and the first in home tuning has just been completed all as agreed at the time of purchase.

Before shopping for a piano I read and followed the advice provided in "The Piano Book" by Larry Fine". I am a retired engineer and purchased this piano to begin a new learning experience. Larry Fine provided me with a clear understanding of the unique aspects to be considered in making a piano purchase. Andy of Rockaway Piano and Music Store made taking the first step in my new musical journey a pleasure.

Can't speak highly enough of Rockaway Music! Bought a Clavinova CLP 635 as my first digital piano! The experience was amazing! Andy was super knowledgeable and super nice as he helped how to choose the piano. Movers are very professional in assembling and delivery (and, due to COVID-19, they did wear masks & gloves of course)! Happy to have Rockaway Music in the NJ neighborhood!

Great business. Brent was kind and patient. Great prices. Ultimately bought a different brand of piano but had nothing to do with the store. Just ended up liking the other piano more. Will likely shop there in future. Highly recommended.

Absolutely amazing experience! Brent and team went above and beyond to make sure we got the right piano for us. No pressure, lots of great information, and no issues from purchase all the way to delivery. Can’t recommend them highly enough.

The person who answers the phone is extremely rude and unhelpful