Custom Care Group

Chris came out for my water heater , fastest and most productive plumber. I have met in my many years of being a landlord and homeowner. I would highly recommend Chris for any plumbing needs !! The hospitality of this man very people friendly on time respectful , cleaned up everything and even left with some friendly jokes ! Great prices as well !!!!

I just came back from vacation to find out I had no hot water. I tried everything I knew, but couldn't get it working. I called Custom Care and Montana came out and apparently my hot water control switched to vacation mode. I didn't even know that was a thing. In a day where companies rip people off, they could have said I needed a new tank or control module, but they didn't. Montana knew what the problem was and ONLY fixed the problem. Thank you very much for your honesty and professionalism. I appreciated it very much.

This company is great! My business has been using them for a while now. We had used other plumbing companies to fix the smell in our bathrooms and no one knew how to fix it. Montana and some of his crew came to our business, said what was wrong immediately and fixed the issue. He is so nice, and professional. Along with the rest of the staff we have used through custom care. We were very pleased with Montana. Thank you very much.

Best plumbing work I’ve had, would never go with anyone else. Efficient and good in their work.

Montana and John were friendly and efficient and had us back with hot water in a very short time. Custom Care Group is lucky to have
such high quality employees. I will request them with any future needs. Daniel Martin

Recently had a main drain issue in my older home. After contacting 3 different plumber/drain cleaning companies, whose estimates were ridiculous, a neighbor recommended Chuck Ball, owner of CCG. Chuck came to my home....after hours on a Friday night and after working all day and assured me he would take care of the problem. He had to return to his shop for the water pressurized snake, needed to clear the drain properly. His professionalism, knowledge and caring efficiency was amazing. The actual clearing only took about 10 minutes, not the hours others had estimated it would take, including digging up my yard. The blockage was in my basement main drain U joint pipe, not my aeration system! Not only was I delighted with his attitude and work ethic, but with the more than reasonable cost. Can't give him enough kudos!! Hire this company!

Josh and Montana replaced 5 toilets in my home in a timely manner. They explained to me the work that had done and the cost of the parts that they had to use…This company has done 3 jobs at my home in the last month and the workers have all been very professional.

Chuck and the whole team were amazing. We had our water line in the front year break on a Sunday. Chuck personally came over to make sure that we were in a good spot and took care of the immediate needs. He and the team were at my home on Monday morning to get to work and stayed late to ensure they fixed the problem. The team was very personable and made sure we understood everything they were doing throughout the process. Highly recommend and will use them again if I have another need.

We were very pleased with the work that Michael and Efrem did for us. They worked hard and went above and beyond for us to get things right. Great personality and professional. We'll definitely use these men again in the future. Highly recommended.
Thank you so much Michael and Efrem.

Chris fielded my call as the service manager on for the weekend. He was kind, courteous and responsive. When his other service tech was going to be a few hours, he went out of his way to help me. As a single mom and business owner, having an emergency plumbing issue was something I needed dealt with in a timely manner - even if it was Saturday. Chris came out quickly, was knowledgeable, and he fixed the problem. He was professional and efficient. He set realistic expectations with me over the phone for timeframe and cost. I appreciated his open communication and overall caring demeanor. I will use this company again, and would recommend them without hesitation!

Custom Care went above and beyond. They came out to a staked property to put in the driveway for the house to be built. Chuck, the owner, was very kind and and made sure to answer all of my questions. Zach was the supervisor on site and he was also very kind and knowledgeable. The dirt work was clean and the gravel that was spread and packed looked very uniform. They were efficient and worked diligently to get the first step of the project done! Great working with Custom Care!

Zach did a tremendous job in handling the emergency replacement of my garbage disposal. He came on a Sunday within hours of my call. The quick response and professionalism was off the charts. I am also going to use the company for extensive projects I have in my home based on Zach's recommendations.

Water line was leaking in my bathroom, under the floor. They were professional, on time, fixed the leak and even installed my vanity at no extra charge. Highly recommend, great service!

I use custom care group for all my plumbing, drainage and construction needs for my business and home. Chuck and his crew have always done a great job at a reasonable price. Highly recommended for any repair you may need!

Great company, reasonable pricing and the plumber was very friendly. They did some repairs on a water heater for me. They were on time did a great job and were very nice. Highly recommended using them for any plumbing needs.

Chuck and his team did several projects for me and were always top notch with service, communication, value, and always punctual. The guys were not just there to do our projects but to show they actually cared about us! I’ll never hire another company in the Columbus area!

I will use this company for all my home needs! Austin and Dustin were my husband and I’s life savers this week! They kept me up to date on everything and made sure to fix it as quick as they can. I 10/10 recommended!

Best experience ever - Montana came and repaired my older home plumbing problems. Cleaned up, courteous, and professional!

I have used this company on more than one occasion. The last job that they did for me was a big one. They clearly met my expectations and completed the job to my satisfaction. I recommend them highly and will use them again myself.

Montana was fantastic he was very professional and would have him back anytime