Lowe's Home Improvement

I love my Dickson Lowes. It really has the best customer service. I’ve been shopping there for 20 plus years but I have never ordered online for same day delivery before. I paid $149 to have my concrete delivered by a third party. I did not realize it was not going to be delivered by Lowes because the website didn’t specify that. This is a picture of what Krishon from this other company left in my driveway. I had to clean up this 2,000 pounds of concrete in my driveway and I am 53 years old. So, needless to say I was a little upset over this hot mess. I spoke with Miss Sarah in delivery at Lowes and she was so kind and gracious, y’all. She promised a manager would take care of this Monday. I drove 45 minutes to and from lowes today and sure enough Manager Lee made it all right by refunding the cost of my concrete. So, I basically got my concrete delivered for free even though I had to clean up the mess this third party left in my driveway. I want to thank Miss Sarah, Lee, and Miss Donna for helping resolve my issue and take such good care of me today. Great customer service especially you Miss Sarah because I lost my cool on you and you were still patient and sweet the whole time! God bless you all! Thank you Dickson Lowes for making this right!
Fellow Lowes people, if you need a delivery from Lowes, avoid same day delivery online. Call the store instead. ✌❤

I was very pleased with my customer service experience at Lowe’s all thanks to Alyssa she was very kind and helpful. The only thing better than her exceptional customer service was her beaming smile. Alyssa was quick and efficient and made friendly conversation with me throughout my interaction with her. She answered my phone call on the first ring when I called prior to coming in and provided me with all the information I needed on paint for my doggy door. Anyone who gives her a hard time should think twice- she is the backbone of the front end at Lowe’s Dickson !!!

I had a wonderful experience at Lowe's the past two weeks. LG didn’t hold up their end of the deal, but Steven helped me on the front end of the solution and Sam helped me navigate some rough waters on the back end.
Thanks so much to these two (2) Rocks Stars for helping a bad situation become good again.
Thanks again you two!

This place is a handy man’s dream. Everything you need for fixing your shack is here. Let me share a little story…. A true story…..A determined husband decided to build a deck without expertise. Despite his wife’s reservations, he forged ahead, but it collapsed! When his wife stopped laughing her butt off she stepped in and sought Lowe’s assistance, where a skilled handyman guided them towards a sturdy and safe deck construction, saving their outdoor space and their relationship!

I have been in here numerous times in the past few weeks and have found very nice associates every time I go in here! Always willing to help find something or answer questions, will definitely be returning!

Took grandson to view the Halloween decorations.

I had a return and although there were a few people in line they were very quick and courteous. Will return when I'm in need again.

Always have what i need and always helpful. Bought all my plant babies from Lowes

Like their products but they never have enough staff to help you find stuff

This review is for Jonathan in garden/loading. Although he didn’t personally assist me because I didn’t need any assistance his hard work and dedication to the customers that needed help was superb. It’s too often anymore that the hard workers are over looked but he was all over the department doing everything and being so polite and kind while doing. I felt he needed praise for that!! Keep up the great service, Jonathan!

Went today (Black Friday) for 99cent poinsettias. I was in and out in less than 10 minutes-there were 3 ladies directing traffic and checkout and all lanes were open and flowing smoothly. There were a ton of people in the store, but everyone staff member I saw was pleasant and helpful. I highly recommend this location!

Love this place. Shannon m. One of the managers there, is the best. Good service. Nice facility.

Girls who work there are always helpful in appliances and bathroom remodeling sections

I love my Lowes at Dickson. I never have to wait on anyone, and the staff is friendly and helpful.
I am retired Army, so I thank you for respecting us.

Looking for carpet and the associate was very helpful and knowledgeable about amounts needed!

We all know that Lowe's Knows. Always have what you need friendly service and most of the time people are there

Love shopping at Lowe's. The employees are always so helpful ans their prices are great on so many items throughout the store.

Was in need of a generator ASAP. Without me saying anything, Jonathan from outside lawn and garden asked if I needed help. Then he continued to help find the generator, all the way to loading it up in my truck. Solid stuff. Thanks for the help!

I was assisted in buying a refrigerator by Chris. He was absolutely great. He told me that he is new in the appliance department. I was impressed with his great customer service. He asked questions of his coworkers if there was something he didn't know. He's very personable and definitely one of the best employees I've been helped by. I bought the refrigerator and have plans to buy more appliances in the near future. I will go to Chris first.
I hope Lowe's knows that this is a great employee.

Great Customer Service. Clean store.