Firestone Complete Auto Care

I recently had 4 new tires put on my car. The online scheduling was easy and I was able to get an appointment within 3 days. The staff was very friendly and professional. They acknowledged everyone that came through the door even if they were already with another customer which is great. I will be going back for services in the future.

Overall my service at Firestone was great. I made an appointment online, dropped my truck off and got a call a couple hours later saying my truck was done. The service is great, they are friendly and helpful. The prices are fair in my opinion. They gave me a coupon to knock a few bucks off my total and I was grateful for it. I will come back again for my next service and future and would recommend them to all my neighbors in Dickson.

I called them in desperation because I had a nail in my tire and I needed two new tires, they had the tires on hand and we’re just waiting for me to come so that they could put them on for me. I got it done within an hour of dropping my car off.. they’re fast they’re respectful they’re courteous and they do excellent work. I will continue to take my vehicles to them for services. Paul was amazing and courteous when I called as always, I had the best service

Staff and technicians were friendly and professional. They provided a thorough inspection of my vehicle and advised needed repairs. My rating is a 10! Great job gentlemen.

During a pretty decent winter weather situation they were still open, and were able to fix the flat, and rotate the tires on my F150 faster than I expected. I've had good service here so far, and from purchasing the tires to getting them serviced, they've been price competitive, and done well after the fact.

Staff was excellent...service was good. Price very reasonable. They take good care of my car!

Was very friendly and helpful did a free inspection which was totally awesome . Great customer service answered all my questions. Got around toy truck really quick.

Anthony (Dickson TN) and his team are great! Took my car in for a second opinion and they answered all my questions and did a thorough inspection and found a solution for my concerns. As someone with minimal car knowledge I trusted them and was very happy I took it to them!

They are always friendly and very helpful at this location. Anthony is the best! They have informed me of work that the dealership did wrong so that I could get it fixed.

These guys are professionals. I always have an excellent experience here. I’ve had them move me up and get me out faster than I expected multiple times.

Columbia Firestone is one of the most helpful and fair tire stores that I have ever used in my life. My wife drives a car with an unusual tire size and type. We've had several challenges with getting replacements for her car when she's had a blowout on the road. The tires are under warranty but they are simply scarce. The manager and staff of this store have gone out of their way to take care of her car. They have been very fair in finding alternate tires when replacements weren't immediately available. I would recommend this store to anyone who needs help with the automobile, particularly with their tires.

Anthony was very polite and very respectful. Services were done in a very timely manner. 100% recommend going to firestone

I'm from Ohio. I got stranded in Tennessee due to poor service I received at Midas the day before. I walked into this VERY busy Firestone less than 1 hour before they closed and explained my situation. They had me back on the road in 1 hour. If it wasn't for them I would have been sleeping in my broken down car. I am so grateful for the manager that helped me and the staff as well. If I wasn't from out of state I would exclusively use this location from now on.

Mr. Nesbitt (?) was courteous, pleasant, and communicated everything with me very well. Overall pleasant experience.

Anthony is dynamic and amazing in explaining options of his products and services. He is a big reason that leople here in Dickson TN trust Firestone!

Can't say enough about the Manager and crew at Dickson Firestone. After a horrendous oil change experience and being lied to at another business, we pulled into Dickson Firestone for fear of driving with little oil. They fixed us up, cleaned up the engine and explained exactly what was and wasn't done at the original business, all without taking a dime from us. They know honesty business and customer service at this location.

Absolutlythe very best peopleand service,they always seem to go out of tbere way to help

Amazing. My SUV broke on a Friday after driving 5 days cross country on a move. I went to Ford who turned me away originally because it was Friday & then tried to play me for $10,000-12,000 in repairs, I turned to Firestone. Firestone was awesome! They squeezed me in and did a 4 hr job on my vehicle. Unfortunately a hose did break from age and we couldn't get it done till Monday once they received the part but when all is said and done, they were very kind and got it done. Made the experience less awful to have a shop that had great customer service. My truck is fixed and I'm greatful. I would recommend them and especially before going to Ford.

Very quick and courteous service to top off my oil.

We had new tires put on, and a few days later, one wheel came loose while on the freeway. SCARY!!
We were on a trip and had to get a tow to a local Firestone. We were more than upset. However, when we came back to town after a fiasco of a trip, Anthony was very quick to fix the situation. His response to a very frustrating and costly experience will have us coming back. Even though it was a dangerous and frightening mishap, we do understand that good businesses can occasionally make a mistake. I wish all businesses would own up to and correct the problem as well as Anthony did.