Roto-Rooter Plumbing

My experience with Roto-Rooter was quick and professional, same day fix, and no nonsense. Had a clog in a drain pipe affecting 4 drains, plumber that came out cleared the clog, offered suggestions, and checked all other drains to ensure we were good to go. I’d definitely use them again.

Had a technician at my house in 30 mins. Tech. was honestly, very knowledgeable, and definitely worth the money charged. Very pleased and was the first time using them. Will definitely use them again.

These guys are great! We have a unique sump pump system that pumps water from house out to city line because we are below it and mike is the only guy we found that confidently knows how to fix. We’ve had him out for several pump replacements. It’s always so easy to deal with them. Their dispatch is kind, nice and helpful and they always takes care of us. They are fair, and do a great job too! This last call they had to send a different guy because mike was busy, but he said he would make sure he could take care of me and he did. Very pleased with roto-rooter.

I really appreciate the work that Tyler the service technician took care of to clear my drain pipes. We could not find the outside drain cleanout, which he found out later was buried underneath the AC unit before I bought the home. When Tyler arrived for the service call my toilet and bathtub were not draining. Tyler climbed up on top of the roof and ran the equipment through a pipe on my roof near my bathroom area. It did not take too long before everything started draining again. I felt Tyler was very honest, trust worthy and professional.

When we had a problem that I thought was with their company, it was not it was with Mr. Rooter, they were very helpful in trying to get me to the right place. And very kind.

Edit: used them twice now! Hands down the best customer service!!! Came out on a Sunday and fixed our issues with ease!

Had an emergency clog/backup on Sunday of Memorial Day weekend. 3 other locations couldn’t help until Tuesday at the earliest, but Roto-Rooter FW had their on-call rep call me back in half the time they said and arrived within 2 hours. I expected the ‘holiday’ bill to be a tough one to swallow, but the entire service was extremely reasonable and affordable. I will be switching my primary plumbing needs to RR FW from now on. Thanks!

The scheduler called me when the technician was on his way, as promised. Braden took the time to address the real problem and left our outdoor drain in much better shape than before. He could have just done a quick fix but he took his time and did the job right. He was professional and informative, and was honest about costs for additional work that might be needed in the future. The cost for this service was exactly as promised in the estimate. I'm sorry other reviewers had a bad experience with this company - ours was good and we'd use this company again.

This plumbing service is great! I will say that they arrived an hour late but it was okay since plumbers can't guarantee times for each client. They fixed the slab leak and helped with the pipes. Also they are open on Sundays so that's also a plus. Would really recommend and they are nice people.

How stressful is it to become aware of a gas leak and have Atmos turn off your gas service 2 days before Thanksgiving in an old house with gas everything (water heater, central heat, cooktop, oven...)?? The answer is "A lot!"
It lasted only until Roto-Rooter said they could have someone there the very next morning!!! They performed the testing and repairs needed during the same trip, with all parts and test equipment needed already in the truck.... and then made arrangements with the City for work inspection the very next business day! Way exceeded what I thought was realistically feasible.
The stress relieve gained from their responsiveness and the sense of professionalism was amongst the very best I have experienced with just about any contractor over many years. The fairness of the pricing in light of the service rendered was also just first class. I will tell all my friends to hire Roto-Rooter for any plumbing service need, and I am writing this review to let others know about it as well.
Thanks a ton Roto-Rooter... you knocked it out of the ballpark!
A very Happy and truly impressed Customer

Roto-Rooter came out to our house immediately and took care of our plumbing. When needed they followed up with maintenance at no cost because of their guarantee. I was pleasantly surprised.

I am the manager @ Store Here Self Storage and I had Chris Rodriguez@ the Haltom City branch out to give me an estimate, along with 2 other plumbers. Something that Chris said to me during the estimate was what stuck with me best and that is why we went with him. He wanted to fix the problem not just put a band aid on it so that we would have to call them back out. He wanted a permanent fix! I appreciated that! So my company went with RR and I'm glad we did. Thank You Chris Rodriguez for your honesty! That goes a long way and very hard to find!
Management @ Store Here

Excellent job by Hayden from this location. He was professional, thorough and put great quality into his work to ensure customer satisfaction. Will absolutely contact this company again with any future plumbing issues.

Can’t say enough good things about this business. The experience from the beginning was great. Melissa who works the phones at the office was awesome. I explained my situation and the issue I had that a prior plumber couldn’t repair. She put me on the phone with the dispatcher, Bill, who told me they had plenty of line and the correct equipment to snake my sewer line. Bill called me back later and said someone was in my area. Braydan called me around 7:30 pm on a Tuesday night and asked what my issues was. He said let’s give it a shot tonight but would be better if he had his camera. He came out and tried to clear the line but couldn’t. Here is where he blew me away. He said don’t pay me tonight because I didn’t fix it. When I come back tomorrow you can. You just don’t get that from businesses anymore. He came back today and cleared the line. Top to bottom great business that is FAMILY run. This is not a corporate location so the service here is top notch. Thanks again and another big shout out to Braydan for fixing my clogged sewer line!

We had our sink back up when using the dishwasher and garbage disposal. It was Friday after and I had called a bunch of other plumbers who didn't have time to come out until the next week. Roto Rooter said they could have someone come by in 1-2 hours. Had a call before they came almost 2 hours to the time they said. They pulled apart the pipes under my sink to try to clear the clog but were unable to reach the clog. As one plumber was putting together the pipes under my sink again the other was up on the roof going through the roof vent. The price was still the same quoted even after all the work needed. Definitely going with roto rooter for future work.

After 8 quotes to replace the main sewer line in my home, I was convinced to call Roto Rooter. I am so glad that I did! Steve came out and gave me a quote which was HALF of what a few of the other companies charged! He performed the service within 2 days and left my yard clean. Steve (and Melissa) answered all my questions and contacted me every step of the project. Here's the kicker -- Steve found a hole in my kitchen pipe while under the house and replaced it. The total cost ended up being LESS than the original quote!!! I HIGHLY recommend this Roto-Rooter location. Ask for Steve! Thank you so much for your wonderful work. You have a forever customer with me at my home and my business! Erinn from Erinn's Creations Florist, Arlington

Braydan Souter did an amazing job locating and and destroying the clog in my pipes. The cost was reasonable and Braydan was very knowledgeable and professional. Roto-Rooter plumbing will be my first call for any plumbing needs, moving forward.

I Love Rotor Rooter because they come out the same day. They have a $30.00 coupon that they use every time. Very courteous and they always solve my problems.👍👍👍👍

These guys showed up at midnight and were amazing, very knowledgeable and very courteous, referred my neighbor to these guys today

Moe was very detailed and took the time to explain what was going on with our pipes. He was quick and went the extra mile to check our water pressure and answer questions unrelated to our original call. Great service!