Advance Auto Parts

Lorenzo was a great, he went out of his way to help us find the correct parts for this Frankenstein Toyota truck that was being worked on today! He made sure we had everything we needed and even made it a mission to make sure we where taken care of, never had someone go that far for us! 3360 Carpenter Rd, Ypsilanti, MI!

Lorenzo went above and beyond today to help me with my daughter’s car! Checked the battery and alternator, but discovered the battery terminal connector was corroded and bad. She’s back on the road and the car starts right up like it should.

Stopped here today to get new battery installed. Victoria was awesome! Getting my old battery out was challenging, due to a stubborn bolt, but she pushed through it and got it done! I worked in the service industry for many years and finding people who understand the importance of good customer service is rare these days. She definitely understands good customer service!

Best experience I’ve had at an auto shop! I needed to buy a brake light and Demonte was friendly, professional and extremely helpful to me. He even offered to help me install the light. I definitely will be coming in again for any future needs.

Very helpful staff….. friendly environment…. They didn’t hesitate to help Lorenzo is the reason I would go there over any other places…..

Lately, I’ve come in a lot, because my car is down..not so long ago, a young man I’d had during week days was not very friendly, or accommodating, and would make me feel that I’m annoying him, so I changed stores. Now, I’ve had to come in, because it’s close. I normally go to competition down the street. But, the woman, Victoria, who helped me the day after Thanksgiving was WONDERFUL, even with some horrid “Man Karen” who was screaming obscenities at all of the employees, they were still so nice to him, and still very pleasant after he left, and didn’t continue to talk about it. Something not seen much in service lately, when dealing with awful and entitled customers. The gentleman working tonight, Ryan, helped me to order my gasket. He was very pleasant and helpful and said my part will be there first thing in the morning. He was absolutely wonderful, and I think I will be back to shopping at this store. Thank you so much!

This is my go to store for auto parts. I really love their battery installation and recycling service. Their staff are helpful and friendly. Buying parts, tools and supplies in person is a great experience here.

Great help with AC refill bottle/ line, great help with the cabin filter, and great help with finding the right fuses

I visited the store today for the 1st time and let me just say I am very impressed with the customer service I received from Mike and Josh. As soon as I walked through the door I was welcomed. They went above and beyond my expectations to make sure I got what I needed. I needed a battery but didnt know anything about it. I also needed wipers and they offered to change my wiper blades for me as well as fill my wiper fluid. I will definitely be a returning customer. Thanks guys for being so great!

I went here last week to get service for my battery. The staff was very friendly, helped me find a nice replacement, and even gave me a nice discount on a new battery. There was an estimated service time of 30 minutes for the replacement, but Mike Degroot completed the install in under 10 minutes. I will definitely shop here again!

GM Michael provided excellent service the day I visited the store. He recommended his choice of engine oil, windshield wipers, and rain-x washer fluid which would be best for the vehicle that I’m using and the current weather I’m driving in. He explained the warranty on the windshield wipers of his choice to me. He also explained to me one of the benefits of using the advanced auto parts app. He even replaced and installed the new windshield wipers for me personally. Thank you for your service! Well done!

AMAZING! Outstanding service! Mike and the team went above and beyond in helping me with a much needed windshield wiper 'replace and repair'. Quality products, resourceful team members, and 5 Star Customer Service. The ONLY auto parts store you need.

I went in to try to figure out what would work better than the rope I was using for keeping the trunk closed. Kyler was super helpful & was trying to help come up w/ideas to diy it, since all the bungees were too long. After a bit of us thinking & looking through stuff on the shelves to get ideas, he had the genius idea to just use zip ties! Why didn’t I think of that?! Guy was awesome & helpful & I ended up not even having to buy anything & just using my zips @ home. First time there & I’ll be goin’ back cause of the service. Thnx for helping me out today man 😎👍🏻🏎🛻🚙🚜🚌

Went to go get my battery replaced since the cold weather killed my original after 4 years. Mike provided excellent service and quickly installed the new battery with out hesitation. Will definitely be a returning customer.

I stopped in to get new windshield wipers and was greeted and assisted as soon as I walked in the door. They were out of stock of one of the wipers I wanted but offered me a better replacement for the same price! He also offered to install them on my car and did a great job. It was very quick and the customer service was amazing! I will go back for all of my windshield wiper needs.

Leonard was very helpful getting a replacement windshield wiper for my wife. They even offered to help install it. We had a very good experience.

Worked with Mike to find some vacuum tubing for a non-auto related home project. So many times I've come into auto parts stores and the people that assist you have great mechanical savvy but the people skills are sub par. Not with Mike. Genuinely presented himself as wanting to find a solution, showed interest in what I was trying to accomplish, and got me exactly what I needed and didn't try to sell me the world. Much appreciation and will be back!

Great job Mike! You served you company well today. I was able to purchase a new battery on line have it delivered and installed without leaving my warm apartment. Thank you so much!

Extremely satisfied!! Mike the store manager came right outside to hook up my car to computer and gave me the codes to get the proper help I need so no one can try charging me diagnostic fees for something I already know. Extremely friendly and quick!! Highly recommended for quick help

Had a very silly easy fix diagnosed remotely but one I'd never done before, and on a almost brand new (to me) used car. Staff were super helpful getting me what I needed, especially Violet who went above and beyond and didn't make me feel embarrassed at all about what were, objectively, incredibly ridiculous questions about things I should know and then helped me out to get it done. Anyway, I do now, and since I can't find a direct store contact on the site Google will suffice. Appreciate y'all!