Healthcare DME

Very knowledgeable , professional and caring staff. They found University of Michigan’s DRs! Mistakes on CPAP scripts and followed up with them, UM sleep disorder department to fix the order and make sure I get the appropriate treatment.👏🏼
Also they went way above expectation to get insurance authorization in place 🙏🙏
Also their device set up session was Very informative and helpful . Many thanks to Tim for caring and wonderful training session 👌🏻💯💯👌🏻

Went there to buy some rubber tips for my wife’s walker. They didn’t sell any but they did have a couple just lying around, he gave them to me free. They fit perfectly and my wife’s happy. Thanks

Terrific staff. Knowledgeable, cordial, and friendly. My questions are always answered and my doctors’ requests are fulfilled immediately. Nice to have in-store service and support in Ann Arbor.

The folks here were so helpful when I needed a replacement part. They didn't make me feel like an idiot for throwing away a part of the system I should have kept and found a perfect solution for me instead. Stellar customer service.

I have received my CPAP supplies from Healthcare DME and have always found their service to be timely and dependable. They've helped me through some situations with my supplies and have always been courteous, kind and helpful.

They were extremely helpful in working with me when my insurance denied my claim. Very friendly staff. Would absolutely recommend.

Steve was really helpful. He carefully explained how to utilize and set up the equipment. I'll definitely keep coming back for such good service.

Very helpful and responsive with CPAP. They let me try multiple masks and were accommodating and knowledgeable. Highly recommended.

Great location. Product needed was in stock. Helpful sales people

Even though they didn't stock my old CPAP supplies, they were knowledgeable and hooked me up with the newer mask. Very helpful!

Just got a cpap machine from this store and I have to impress what a great experience I had.

After a little back and forth with the Dr. to settle on a provider that would have a unit and accepted my insurance, I pulled this company off of a list provided by my insurance. I wasn't sure about the process and called the company to get more information. James was patient and informative, as I was jumping the gun a little, but he explained the whole process clearly and politely. He worked quickly with my doctor to get what he needed to appropriately dispense the machine. He made an appointment for a few days in advance and we talked a little bit about a unit that would be available as well as appropriate for my needs (huge recall, so supplies are scarce)

I arrived at the location (it's in a strip mall and you may miss it if you blink). The store is crowded and bustling but clean. A gentleman sat with me and went over every possible thing I'd need to know about usage and care, fit the headgear and gave it a demonstration to familiarize me with usage. He was polite and thorough. They had a process and checklist that left me confident about the expectations of the machine, and follow up so that I able to start using it right away.

Night one wasn't perfect, (as I anticipated, it's a curve) but it was a lot better than it could have been, thanks to the team here. I appreciate all the care they put into the process!

Been here several times and they have been very helpful

Healthcare DME is a great place. I hate using crutches, so if I sprain an ankle, I head there and rent a knee scooter for a very reasonable price. This last time, there was a problem on my end with the rental but the people at the store were very helpful and understanding. Truly service above and beyond expectations.

My wife Mimi Sullivan has experienced excellent customer care through Healthcare DME! Thank you very much!

Received my supplies as promised from this company. I will continue doing business with this company due to their determination and willingness to make my negative previous experience a positive star experience. They went above and beyond to gain my business. I appreciate that. Shipping was fast and communication was excellent. 5 stars!

Heath Care DME is the best Medical Supplier I have used in my over 30 years with a chronic health condition. James Rooney is absolutely stellar in his customer service. He knows the inventory and helps me decide the best supplies for me. He promptly returns my calls and emails. In addition, Tim, the company's Respiratory Therapist is also wonderful regarding my oxygen, supply and service. I wish other health care companies provided this type of care to consumers who need this.

Excellent customer service. Have ordered from Healthcare DME a couple of times. The first time the product wasn't in stock and they worked with me until it was available several weeks out. The second time I had a question about my online order which I submitted via the chat. They responded timely. In my experience, replies to inquiries submitted online aren't always made.

Awesome place! Great selection of medical supplies and wonderful customer service. Unlike Hart Medical. If you need medical supplies, this is the place to come see.

This medical supply place was absolutely amazing!!!
They worked so fast and quick to get what I needed for my husband. They came literally in a day notice, delivered a bed and other supplies they even went above and beyond to make sure everything was correct, they answered and help walk me thru the process. I referred then to U of M and told the social worker how great they were. Thank you for being an amazing company!

Nice and wonderful people. They stayed opened late for my daughter to get what she needed. They took the time to explain how the equipment worked, fitted her while taking her comfort into consideration. They went above everything else to make sure we were satisfied with the product. Will recommend them anytime.