Bicycle One

Fantastic customer service & experienced techs for repairs & reconditioning of used bikes. My 10 year old mountain bike looks brand new & with the replacement of the original gear shifters it is a pleasure to ride again. My husband and I have also bought after market accessories, they stand by their repairs and the products they sell. Many thanks to Troy, Joe, Jane, Mac and the entire Bicycle One team.

Great experience there. Hadn't bought a bike for 40 years. Troy was super friendly and helpful. Will definately be back.

We really enjoyed the 50th anniversary celebration! Kudos to Allie for the variety of raffle and give away items. We won a brand new rack for my Catrike eCat Villiger.
Thanks,
Ginny

Great service yesterday. Quick and yet thorough. Haven't been in the store since it relocated to Hamilton Road. Lots of selections.

This is a great bike shop. The staff was super friendly and walked me through everything. My bike was delivered the same day.

Bicycle One is an awesome bike shop! Max performed an outstanding service, from helping to unload bikes, to taking the time out of his busy schedule, to fix my bike in order for me to ride the same day. Very kind, pleasant experience, always making sure the customer leaves with a smile on their face! Thanks so much!

Troy and Nick were wonderful to work with! They took the time to answer all of my questions about recumbent trikes. Nick adjusted the one I chose to fit me. Also assisted with accessories and put them on. A huge help was to ensure the trike I chose would fit in my SUV too! Overall great friendly service with a lot of helpful information. All staff members were friendly! Highly recommend!

Had an outstanding experience at Bicycle One! My buddy and I were traveling through the Columbus area on the Ohio to Erie Trail. I was having major issues with my bike, and limped it in to their shop. Mitch and the whole team went way out of their way to ensure my bike would go the distance. My bike stayed in tip-top condition and was able to finish the odyssey. Thanks guys!!

I traveled from central Pennsylvania to Gahanna, OH, a 12-hour round trip, to purchase a used recumbent trike from Bicycle One. I did so for good reason. I had been seriously researching trikes for about a month. When I called Bicycle One, the owner, Troy Frazier, patiently and honestly answered every question I posed. He is a genuine expert on recumbent trikes. Moreover, Troy’s asking price for the trike in which I was interested was fair. And his commitment to tune and fit it to me was reassuring. True to his word, when I arrived in OH, Troy and his son Nick, spent several hours with me dialing in my trike. And they did so cheerfully amid other demands upon them. Their courtesy, friendly and welcoming attitude, helpfulness, and fairness are a commendable and refreshing testimony. I can not recommend this well-run family-owned retail business enough. Bicycle One is the best.

We have taken all of our bikes there this year for tune-ups. Our three kiddos’ bikes were purchased second-hand and they did a wonderful and quick job of cleaning them up and making necessary repairs and changes. I’m confident in their safety now, and I’m sure that when the kids are ready for newer bikes that they won’t grow out of so quick, we will certainly be shopping Bicycle One for that! We’ve also outfitted ourselves with helmets, bottle cages, and other accessories. The staff is friendly and knowledgeable about all of these things. My daughter especially adores the young lady who helped fit her helmet and has looked for her to say hi the last couple times we’ve been in. That gives an idea of the family vibes you get from the place. If you don’t know squat about bikes, they will still make you feel comfortable.

From the moment we entered this store we were treated like family by everyone we worked with. We had lots of questions regarding e-bikes and they were answered very knowledgeably and courteously. Caroline, in particular, was kind, patient and did everything she could to help us make a decision that would be the best solution for us. It was immediately evident she wasn't simply trying to make a sale or sell us a product(s) that would make the store the most money. Rather, she was genuinely doing her best to make us happy with our purchase. It's rare that we receive this type of treatment anywhere these days, and it was a joy to work with her and her colleagues through every step of the process. My wife and I would HIGHLY recommend this store.

Excellent service, great products, wonderful advice on merchandise and cycling in general. Now my default bike store. Test ride was seamless and location was perfect.

Awesome place to buy a bike, get a bike repaired, and test drive. Great employees also. Was able to answer all the random questions I had. Also, they put a bike together for me right as they were closing. Joe’s the man! I recommend him as a sales person or for answering questions. I’d recommend everyone there, but he’s the one we primarily went through.

A lot of fun for the 50th Anniversary celebration!
Bought a couple of used bikes few weeks back.

Had a great experience here! Family run business and the staff was very kind and knowledgeable. Was looking for a new bike, stopped here first, then shopped around. Could’ve saved myself some time by just only going here! Ended up getting a new cannondale and some accessories.

I ride a recumbent trike and it can be difficult to find a shop with a bike mechanic who is comfortable working on these. They have a huge selection of new and used trikes and there were an additional 6-8 lined up that they were working on so I knew I was in the right place. Troy was super helpful, took lots of time to answer my many questions and I left my trike there for a tune-up feeling very confident. When I came to pick it up a few days later, it became apparent that there was a miscommunication about what work was supposed to be done so the bill was higher than I expected. Troy was in the shop helping another customer when he overheard me asking the cashier why the bill was so high...he quickly came over and said I would only be charged the amount I was quoted. That's amazing. They did the work, they did it well and then they took responsibility for the mistake. He said, "we are a business that values integrity" which is easy to say...but he actually put his money where his mouth is. I will definitely be coming back!

This is the kind of place where I want to spend time and my hard-earned money. They are willing and eager to share their knowledge, they're honest and they are fair on prices. I overheard as I was purchasing my Cannondale Habit 6 for a ridiculously good price (2017 model brand new) that they are family owned and have been so for 40 years. That's probably why everyone you talk to is looking to get you the best service and the most accurate information about repairs or new bikes. Glad I walked in and will be back as long as i'm living in Columbus area.

You know what they say, "You never forget how to ride a bike." Having not ridden a bike in around 30 years there was a small part of me that was worried that I had forgotten. I decided it was time to start riding again, not just for exercise but to get outside more.

Bicycle One is an Elite Dealer for Aventon e-bikes which was the manufacturer of the two models I was considering. They had several Aventon e-bikes in stock and Joe was very friendly, and knowledgeable about all the Aventon options they were offering. Just as importantly, he set me at ease when I was nervous about even getting on a bicycle after so many years. While I had mostly made up my mind about the bike that I wanted, Joe helped me make sure the bike I chose was the best choice for me. They've definitely earned a return customer.

I had a great experience here shopping for a new bike! I came in with a little background information but learned a lot more thanks to Allie! She was awesome at explaining everything and I ended up making a purchase! I highly recommend this shop for all your biking needs!

I had the best experience I have ever had purchasing anything anywhere at Bicycle One. I had the pleasure of working with Lily as my sales presentative. Lily was incredibly knowledgable and added significant value to my understanding of bicycles and how they fit around the human body for maximum efficiency. The entire staff was friendly and knew exactly how to help me accomplish the goals I was trying to attain with my purchase.