KEMBA Gahanna Branch

Excellent customer service. They came to my rescue with a loan that I desperately needed.

I received outstanding service from the branch manager, Brandon Martin. A teller did not do a transaction correctly; however, Brandon listened to my concerns, looked into the situation, and called me when the issue was resolved. He followed through and kept his word.

I had a five star experience with Elise Hilliard. She greeted me with a smile, and she was friendly. It was refreshing to receive excellent customer from such a personable young lady.

I had a wonderful experience today with a loan officer named Kristen Tucker. She was very polite and professional. She was courteous and helpful with my situation. Very easy to work with and I will recommend friends and family to her hands down. Thank you very much for your help today, I hope you get to read this.

Been with them for 2 years now, 2nd Auto loan & a credit card. Theyve been nothing short of awesome. Great customer service, friendly and very prompt in funding loans for you.

Ive seen a review from a disgruntled customer who obviously never understood that he was in default of his contract by not maintaining full coverage insurance. Kemba then purchased full coverage insurance on his behalf, and at his cost. It should be common sense that Liability-only does not insure the vehicle you have financed (Credit Union has a security interest on said vehicle and this is a common practice for auto loans with many banks). Unfortunately, common sense isnt that common.

ive always had great luck here. been with kemba all my life. sometimes you can get stuck waiting for awhile-but thats no different than anywhere else!

I have been a member for over 15 yrs and I always get great service from Kemba

i hate going to the bank but they always explain things thoroughly. by far, the gahanna branch is my absolute favorite branch, so friendly

Love this branch, all tellers have always been so kind to me and my children!

Ignore the lady with 1 star. I've never had a problem here and the employees are very kind.

The team there is really helpful.

A+ credit union with very nice staff.

Very nice and helpful staff!

Nice to open Accounts

Banking method of the future ijs

I’ve been with Kemba since February 2017 and so far no issues yet. When I signed up for my checking and savings account, the banker told me she’d contact me in 6 months to see if I could or wanted to refinance my car loan. And she actually called me 6 months later!!! I appreciate the service so far. I had an issue with my account probably about a week after I opened my account and it was resolved within a few days and I got my money back and new debit card issued on the spot!!

Service is friendly and helpful when available.