Osbourn Plumbing & Heating Co.

Honest, professional, took the right amount of time. I had a nasty backup and the 2 guys who came out were wonderful. Prior to that Ted came out on a separate call and was incredibly nice teaching us about our new well and showing us where plumbing lines come from and where they terminate. He was the previous owners plumber and had replaced the well pump for them. Both of our experiences with them were very positive.

Awesome service and knowledge. Down to earth tell it like it is plumber. For me has helped with ... Installed a wall mount toilet, septic consult, shower water control assembly repair, dishwasher plumbing evaluation.

The very best plumbing and heating service in Northeast Ohio. Prompt, honest and reliable are the best ways to describe this business. When you need everything done the correct way first this is who you should call!

Rude and unenthusiastic

I called them because my tenant's toilet would not flush... They came immediately and started snaking out the toilet. That didn't work so they actually started looking for the problem. The septic lift pump had blown a breaker. That's it. It should have taken them 30 seconds to fix because all they really had to do was flip the breaker switch. Instead, they realized they had shoved the snake too far into the pipes and it had come out of the lift pump and cut the cord. Then they said they would have to get a new lift pump and replace it. "Can't you just replace the cord?" I asked. No. They said. They couldn't replace the cord. They put in a new one and didn't even give me a discount for their mistake. After I received the bill I noticed they didn't even write down that they had cut the cord. Nice. Then, when I didn't pay them the whole amount on time (I was around $70 short), they threatened me with a law suit. Guess how much they charged me for their mistake? Over $1,600. Stay far, far away. Especially if you're a single woman. They are not gentlemen and they take advantage.

Outrageous cost for 5 minutes of work snaking out toilet, more than twice as much as we’ve paid before.