KAY Jewelers

The customer service was great. She showed me a lot of nice pieces that were in my price range and in my quality range. I had an excellent experience here at Kay jewelers. I suggest asking for Ariana!!

Very professional and personable, Joe and Arianna went above and beyond for me.knowledgeable and honest, I would highly recommend this place to anyone.Thanks again guys I can't wait to pick up my pieces !😎

We came in for repairs on our watches and jewelry. Heather B was wonderful to work with. Our experience was wonderful. Thank you so much.

Very helpful even tho store was very busy. Appreciate the great service!

I am so unbelievably happy with my new ring. The Lorain Leavitt Rd store employees went above and beyond to make me happy.

The ladies in this location are very friendly and knowledgeable. I've had nothing but exceptional service and was told to bring in my engagement ring and wedding band early because it was a little slow to get serviced and they were done actually ahead of expected date. I will keep going back to this location

Love the service and our new bridal rings for upcoming wedding this month!! Lots of compliments on my enhancer for my engagement ring! Thanks !!

Hubby and I went to get our rings inspected/ jewelery cleaned. Heather greeted us with great customer service today. She merged our profiles with multiple pieces of jewelry (no one has ever offered to do that), also archiving a couple pieces that I no longer have. We even shared some nice places to eat. Very pleased with our visit today!

Very helpful and beautiful selection of jewelry!!

Cracker jack staff! After looking online for a ring for my wife. ( She is the love of my life. ) My wife's smile alone was worth everything. We looked online and decided on our local jeweler. Magnificent staff that made us feel very welcome. Love this place.

I went there to get my jewelry inspected per my warranty. They were busy but regardless greeted me and were professional and polite. The store was clean and the young lady the helped me was great.

Heather and her staff are amazing and helpful.
I worked with Heather 18 years ago for my engagement ring, traded up and designed a couple pieces with her help. That chain closed and I had no idea where she went. When I walked into the Lorain store I was so happy to see her knowing I could trust her in getting me a great price and quality piece every time I shop there.
I would recommend her to anyone looking to buy from someone who cares more about her customers than the sale, she will do everything in her power to help you match your budget with beautiful jewelry.

I made my first purchases from Kay Jewelers August 20th. of 2019 with Gale and I have made three purchases and have been very pleased.
The rest of the staff is also kind but ,Ideal more with Gale. My fiance is extremely happy with what I purchased for her. Thank you Gale for polishing Barbaras mother's ring for her on Monday February 17, 2020.

After having my ring in the Jared jewelers in North Olmsted I needed it fixed after they rhodium plated it poorly. I went into Lorain Kay jewelers I was pleasantly surprised by the friendly and very helpful staff! My ring came back PERFECT! After having my baby I needed it sized and wanted it sized immediately, made the mistake of going back to Jared and had my one wedding ring shaved down so thin that I wouldn't ever be able to have them not soldered. I went straight to Kays and they sent it to another jeweler and it came back in 2 weeks, right when they said it would, and it was yet again PERFECT! Can't say enough about the staff there and the great management they are under!

Everyone was sooo helpful, and attentive to my needs

Heather is so amazing! She helped my fiancé and I choose the perfect ring for us and I couldn’t thank her enough! The staff there is phenomenal!

Staff is very knowledgeable very nice people

They were so friendly and helpful! Found us a beautiful engagement ring within our budget and we couldn’t be happier with the service we received!

Had some jewelry cleaned...friendly and knowledgeable staff. Treated myself to a new ring at a great sale price.

So polite. Very great experience. Will definitely recommend