DIOR Saks Beachwood

Amazing experience today at Dior, Gina was the associate who helped me today and she was a pleasure. I did not feel rushed or like I wasnt wanted, something I cant say for other stores inside the saks. She and the other woman in the store(didnt catch her name sadly) were both lovely. Very happy with my time and would definitely recomend shopping here if you visit saks.

Very nice and helpful. Small store within a store but still had a nice variety. Considering how busy it is this time of year. (Week of Christmas) they did a very nice job.

My husband bought me the medium joy bag and 2 scarves and I wanted the one tied on the handle. The SA who helped with the purchase was great but she referred us to another girl to tie the scarf. That lady was sloppy and she was rushing and we were the only ones in the store. When I asked if she could fix it , I received attitude and it wasn’t fixed.

I told the cashier in Dior that I did not get a gift box with my purchase from ordering offline. She then asked me a million and one questions as if I was lying about a gift box? Then proceeded to ask me for proof because they act “funny” (as she said) when giving gift boxes out. Some people really do treat you a certain way because of the color of your skin. I happily walked out of this Dior store and will not return. Her mannerism and customer service was beyond UNCOMFORTABLE. She then whispered when I left out. Very unprofessional over a BOX 🥴 Black people come into these stores and spend MONEY and get treated like we don’t belong. I didn’t appreciate her customer service at all over a gift box lol keep it. You definitely lost great customer. Not sure if her name was Gabriella or what but if I’m wrong, when she reads this she will know who she is. @2pm Aug. 6th Cashier inside of Saks working alongside with Manager.