Ellerhorst Russell Insurance Agency

I had an issue with a loan company that bought out my car lease. I called Ellerhorst Russell Ins. and talked to Danielle, who had my problem handled within 15 minutes. Best decision I made was switching my home and car insurance to this company.

Mark and staff are great. Not only would I recommend, I often do recommend them. Not all insurance companies provide the same level of customer service when a loss occurs. Ellerhorst Russell Insurance have a proven track record in the insurance industry partnered with carriers that provide excellent service and have you back when the unexpected happens.

They are wonderful!! The Agents are friendly, helpful and very knowledgeable. We have our vehicle insurance and homeowners insurance both with Ellorhorst Russell Insurance and are saving money with the combined policies. Plus we have business insurance with them as well.
We trust them with all our insurance needs!!

The good people at Ellerhorst Russell Insurance Agency have been helping me navigate all of my home and auto insurance-related needs for 14 years. On more than one occasion they contacted me out of nowhere to inform me that they'd found a better insurance rate for me without me ever asking them to.

In a world filled with long wait times on the phone, and dispassionate, non-empathetic call center customer service from those who finally answer, working with Ellerhorst Russell is the polar-opposite experience.

Always kind. Always professional. Always prompt.

They always try harder than whatever "good enough" would have been.

I'm so grateful for their personal attention through the years, and comforted that there will be many more.

Everyone at Ellerhorst Russell Insurance is a pleasure to work with and none have ever failed to do whatever they could to make my customer experience the best it could possibly be.

They either genuinely care about me, or behave in such a way that I can't tell the difference.

Ellerhorst Russell is an excellent company to work with. Danielle is always on top of informing me of changes to my policy and is quick to answer any questions I have. I highly recommend using this business for all your insurance needs!

The agents and staff at Ellerhorst Russell Insurance are amazing. We have two new drivers in our family and Caitlin was a huge help in finding the coverage we needed. We have been with Ellerhorst Russell for over ten years and this agency has always, and continues to be helpful, friendly, and quick in servicing changes to our home and autos over the years.

I have been a client for 4 or 5 years. Everyone is very helpful and quick to respond to my questions! I have my homeowners and auto insurance and feel very confident that I’m in good hands! I highly recommend Ellerhorst Russell ins Agency!

The team here is great! After years of procrastinating I was able to consolidate all my policies (6) with them in a few short hours. Mark and his team made the transition easy and stress free. Fast friendly service ever since. I would recommend anyone to take a few minutes and make an appointment.

Love Ellerhorst Russell insurance company! They took care of me right away after I lost my entire business to a fire. They now take care of almost all out insurance needs. We appreciate that someone who knows us and cares about our community is the one behind the desk! Highly recommend!

I recently transferred my Auto and Hone insurance to Ellerhorst Russell, and I’m so glad. Friendly, experienced, dependable, Customer service. Community minded.

Love the small town personal atmosphere as I have lived here all my life. I’m recommending them to everyone.

Caitlyn has been excellent every time we have a question or need something. She returns calls and knows us by name , we dont feel like a number. I have nothing but positive things to say about Ellerhorst Russell insurance company.

Mark, Caitlyn, and staff are awesome. They are always there if we need something. They also contribute so much back to our community. I recommend Ellerhorst-Russell for all your insurance needs.

We have been with Ellerhorst Insurance for over 10 years now and they continue to amaze us. They go over and beyond what u would ever expect from an Insurance company. I appreciate each one of them!

I cannot reccomend this family company enough! Caitlin and the entire team works hard to make sure you are receiving the best deal and is there for you when needed. She has helped me after a house leak, car accident, and a simple window chip. Knowing that I can call Caitlin whenever I need her makes me never want to leave this great local business!

I have been dealing with Mark and the crew down at Ellerhorst Russell since it was Farley Ellerhorst Russell, heck maybe even before that. I have been treated with respect and the utmost integrity every time I’ve called, or stopped in. They also go out of their way to make you feel like family.

I had been with my previous insurance agent for many years. When I was approached about making a change, I was hesitant. The agent presented me with a quote and coverage that was much better than what I had. I am so thankful for their recommendation and guidance. Glad I made the switch!

Wonderful company! So helpful, kind, and easy to communicate with. Caitlin went above and beyond for my husband and I, and was so quick to respond when we needed something.

They have been my agents for 30+ years and have always done a fabulous job. They even sponsored my daughter’s softball team and middle school basketball team. Community minded and just great people.

OMG here I was in such a bind. My car was loaded with household to go to NC to help my daughter and her family move and I had a freak fender bender in my drive. I was devastated thinking I wouldn't be able to go. Also knowing it would be the last trip my husband would be able to do by again by car. Westfield came through and got me set up in a car and handled all the details. Karley the adjuster stayed in touch to confirm all the goings on. Once handled. All loaded. I still got to NC to finish what I started. Thank you Ellerhorst Russel and Westfield.i recommend you to all my friends and even some that aren't.

Awesome agent and staff! We been with Ellerhorst Russell Insurance for 6-7 years now. Very professional, always helpful and quick to respond with answers to our questions.