Washington and Lee Auto Service

Washington and Lee is a great place to take your car. I recently had a real headscratcher problem with my idle. They worked diligently to find the problem. The first fix didn't work to their satisfaction and then they worked on it some more at NO CHARGE. They researched, tried things and communicated with me. I would highly recommend Washington and Lee for work on any car.

My Tire pressure light was found on for no reason in Saturday morning and I needed my car in the afternoon, I just googled to found this auto shop and called to them. They are so nice and helpful, help me to check the tire right away, figure out and fix the problem quickly. I would say I'll come back if my car get wrong again cuz I trust their high-quality service. FYI, the reception desk decoration is really cool, so impressed by the handmade chained snake!!!

I don’t ever leave reviews but I take my car up here all the time and they have the best prices and get you right in. I had them also put a tire on my bike recently and they did it for free love this place!!!

Best LOCALLY-OWNED automotive repair/maintenance garage around! They are honest and never sell you something you don’t need/require. The “Last of the Mohicans.” Z rates the garage, 👍👍 (2 Thumbs Up)!

Z in South Euclid

Well, I knew I was on to something when the man on the phone didn't ask to charge me $50 just to look at it, like a couple other places in town seem to think is normal. Instead I told him what was wrong (wheel bearing) and he gave me a price to the penny. Then he fixed it in 2 days, exactly when he said he would despite having a lot full of other cars to fix. Then he let me add a muffler job and gave me the exact price and time for that too. So I went there, paid the exact amount at the time promised and it was fixed so well I'm driving it to this very day.

Highly recommended.

I have had a horrible rattle and squeak in my car for 6 months. I have had my car to the dealer, a local AC shop and the tire store. None of them could figure out what the noise was. All of them recommend high dollar repairs.
I took my car to Washington Lee and they took care of the problem immediately! It is so nice to drive in peace and quiet! I highly recommend Washington Lee Service. They are honest and excellent mechanics!!

Never been stiffed, they've always been communicative, and they're looking to fix your car right more than they're looking to make a buck. Recommend over dealership any time.

This is a fantastic auto shop. They are fast, but their work is high-quality, and they do a great job of explaining the what & why for each repair they make. I have been using Washington & Lee for 4 years now and I'm happy to keep doing so (well... as happy as one can be with a car that needs fixing).

A special shoutout to Dean, who I have had the pleasure of speaking to on many occasions. He is knowledgeable, honest, and has fantastic customer service.

Excellent service. I showed up without advanced notice based on a recommendation by the Take 5 next door. They serviced my car twice as fast and for half the cost expected (and with a cheerful disposition). I will be a repeat customer!

I first dropped the car off to Mr. Tire because the tire got a nail it in and I wanted it plugged - it’s a run flat tire and I wasn’t sure if it could get fixed. Mr. Tire called me back a couple hours later with a ridiculous quote saying I needed all 4 tires replaced $879.96, some entire flush package for $389.99 new breaks and rotors $224.99 - they also charged $30 for all these extra inspections I didn’t even ask for - I just wanted the tire plugged - it doesn’t cost $30 to look at a nail in a tire and determine if it can be repaired - I took it down the street the next day to Washington and Lee and they fixed it for $25.00 - I appreciate honest businesses that don’t try to up sell or take advantage of people. I left a review for Mr. Tire stating exactly what happened and the next morning they contacted me and started to slander Washington & Lee Auto - that’s not professional at all & I will never go there again & I’m not one to complain much!

Highly recommend these folks. They are a long time Cleveland Hts shop where we have taken cars for years. Today I had a sudden problem with my 2009 Honda Pilot. Something had broken. Terrible sound under the hood and it seemed to affect the steering. They had me bring it right in, and in about an hour called to tell me what it was, a broken stabilizer rod. They ordered the parts, replaced both of them to be safe, and I was back in business by mid afternoon! Very reasonable cost as well. Thanks, Dean.....

#LoveMeSomeW&LAutoService!!
Probably one of the easiest, most helpful, and top-notch professional experiences with car care/maintenance/repair that I've had in my 35+ years "on the road."
I wouldn't trust anyone else with keeping my car safe and well-maintained.
Chip, the owner, and D.R., the head mechanic, are FABULOUS and VERY easy to work with. Hats off to you, gentlemen, for running a business the RIGHT WAY!!

Great shop. Honest and forthright. Best in town. Also great location - near Lee Rd business and coffee shops in case you need to get some work done while they work.
Some additional context: they replaced my brakes over a year ago. The check brake light came on due to malfunctioning calipers. They quickly ID’d the issue, said it was covered under warrantee, and refused to take payment for the labor stating, “we stand by our work”.

Had an issue with my car at the end of day on a Friday & was able to talk to staff & get my car in first thing Saturday and back on the road by noon. Good pricing and they took time to help explain my options for my situation. Will definitely return in the future.

I agree with the earlier reviews. While they are somewhat relaxed about scheduling regular service appointments, they are highly responsive when I identify a specific issue to them and are great about communicating what they are doing, cost, etc. up until the end. To an earlier poster's comment, I have never felt like I've been upsold or prompted to make a call I didn't feel comfortable making or given an array of confusing choices. And, while I'm no expert, the price has always seemed to be within "the zone" (not always the case at other places). I wouldn't take my car anywhere else.

My experience at Washington and Lee was pretty typical up until the end. My car was making a weird noise. I scheduled an appointment to bring it in and of course on that day it won't make the noise. The mechanic I talked to said he'd look at it anyway. They kept me updated through the process. Here's where they were atypical, they couldn't find anything wrong with my car after driving it around and lifting it up on the jack. They told me this and then they didn't charge me a dime. I've had my car other places and they have charged me $90 just to look at it. I'll be bringing my car here from now on, funky noises or not.

These guys are the best. We just moved back to Cleveland and had car trouble, so even though now we are on the other side of the city from where W/L is, it's the only place we considered taking the car to. And, like always, they quickly diagnosed the problem, called with an estimate, and had it fixed the same day.

These guys never try to upsell me on anything and have even worked on my car right away without an appointment for something simple. Nothing lackadaisical here. The owner seems to be always around when I bring my car in and he takes an interest in all the repairs in the shop, either performing them himself or seeing to it that it's getting done. I trust them.

These people have been reliable and convenient for a variety of vehicles my family has owned over the years. It can sometimes take some time to get in, but they hit the deadlines they tell you to a T. It has been a pleasure having them keep up our vehicles.

Doc is great an manageable service Tech.. As well as the staff.. Best guy's I've dealt with in a long time.. Great job on the blazer they brought back to LIFE for me.. Truck 🏃 great thanks Doc an Lee an Washington Auto service center...