Maui County Federal Credit Union

Doing a excellent job and customer service you guys are very professional and very welcoming and you always greet your customers. I’ve only been a customer for about three weeks now and it’s been the best decision that I’ve made you guys have excellent customer service.

Friendly staff. Great loan rates. A pleasure to bank with!

MCFCU has finally upped their game and gone digital, somewhat. Add a star!

MOBILE APP:
This is what I've been waiting for! Account-to-account transfers, up-to-date account information (for balancing) and mobile deposits. Of course I have a few complaints. One of them is that some cleared checks don't have an image of the check, a very useful feature should you forget who the check was for (or wasn't told by your spouse who is was for). Another err is the verbiage of automatically deducted items with their bundled abbreviations and words which can be very confusing. Sometimes the mobile deposit can be ornery, resulting in multiple, frustrating attempts. Aside from those quirks it works fine.

CHECKING ACCOUNT:
Yes, we still rock personal checks! The main reason for me is that I don't like automatic deductions for bill payments. If businesses don't offer online payment, you'll be getting a personal check from me, all while supporting the USPS. Unlike at my traditional bank, reordering checks couldn't be done online but via phone automation which was surprisingly efficient. But, should you need to make any changes, you'd have to speak to a live person at Harland-Clarke.

SERVICE:
No matter if I call or present in-person, everyone has been awesome. I always experience a very personalized style of service.

TIP:
No-fee ATM withdrawals can also be made at First Hawaiian Bank locations (limited per month).

OVERALL:
While some requests still need to be done in-person for security and signature's sake, they're on a positive roll.

opens at 9

Nice people at the actual branches but their app and automated phone needs a MAJOR overhaul.
So you need to enter your passcode to make a loan payment which I forgot (OK, that’s my side of the blame. But its just a password reset. should be a simple fix, right?) On two separate occasions, I have tried to reset my password. The reset password button on the website never works (doesn’t send email) so you have to call them, which doesn’t take you directly to anyone on island, instead to a call center.
The people at the call center have twice suggested a way to reset my password that doesn’t work, so I am then they refer me to someone on island at the bank who calls back in a short 1-2 business days!
This has turned what should be a simple password reset into AT LEAST a TWO DAY affair.
But the very worst part of it all is that each time you call them, you are REQUIRED to wait almost two minutes of listening to menus that are unskippable.
TL;DR Terrible phone system and inability to reset a password without a song and dance earn the 1 star

When you deposit a check here they will hold it vastly longer than any other bank (2 weeks for an out of state check 3 days for a printed check from the bank down the street)

On top of that when your card expires instead of just sending you one they will lose track of it then you will have to pay for one and wait 2+ weeks