Fenix Parts Massachusetts (Previously New England Auto and Truck Recyclers)

Kate was very helpful on the phone. Found the parts I was looking for quickly and even had the guys in the yard take pics so I could see the Frame. This was very helpful, especially considering I was driving 5hrs to pick it up. The team at the yard were polite and quick in helping me get loaded. Over all great experience

This place has been great to work with.
1. Very responsive
2. Fair
3. Customer service is great (Kate is awesome & very organized & will not forget about you, she always calls back as promised)

I worked with 2 other places & they were not organized responsive & didn’t care all that much about being professional which I can put up with at a junk yard but when you do find a place that is organized & professional like this place, IT MAKES ALL THE DIFFERENCE!

Kate was the name of the representative that I worked with today. She was very helpful, knowledgeable and pleasant to work with! Thumbs up for great customer service!!

Let me start by saying the customer service was beyond awesome! Chris was very professional and an all around pleasure to deal with! It had been a struggle to find a rear end for a 2016 Cherokee and other local salvage yards said there were none around! One call to fenix and I was able to pick it up the next day! Working in the auto field I will be sending customers to y’all when ever they are looking for a used part! Thank you again!

Brian Florio is the best. Wherever he works is where I buy my parts. Prompt callbacks, Fenix parts is good

She did a wonderful job helping me out and was super comfortable and easy to talk with. Highly recommend using her again. 👌 Thanks Kate!

This was an absolutely fantastic experience. I had been looking for hood to match my Jeep Compass for a couple of months. EBay was between 600 and 700 dollars with shipping and most of the car places around this area wanted 500 to 700 for a hood that was painted with primer which means another couple of hundred to get it painted. New England Auto & Truck Recyclers was recommended to me by a friend. When I called Jay Ablaza answered the phone. He asked me the right questions and helped me find the information he needed to see if they had the correct hood for me. His attitude and the price he quoted me made it a quick and easy decision. I will definitely use their services again and highly recommend them to anyone searching for car parts. Thank you so very much Jay!!!!!

This place was very helpful in locating what I needed. I ordered a whole new set of seats for my 2012 Honda Pilot. They were Grade A rated and after a good cleaning at home they clearly needed extra love to get there. I also had to go back to exchange the two front seats because they had different wiring harness. Nonetheless Justin helped the entire time and kept me updated. I put it all together and I'm happy.

Brian Florio at Fenix Parts is one of the best parts salesman I have ever delt with!! He is always a pleasure to deal with and does whatever it takes to get the parts I am looking for!!
He is all around 5 stars!!
Thank you for everything
Jill
DeLuze Collision Center

Extremely happy with Fenix as a company. I order parts from Fenix quite frequently and always deal with the same representative, Brian Florio.

Brian could not be more professional, kind, and personable. Everytime I call, it's like talking to an old friend. Brian is extremely knowledgable and attentive to details.

The parts are great quality and delivery drivers (unfortunately do not know their names, theres a few) are always pleasant and courtious. Have been dealing with Fenix (previously NEATR) for many, many years - always a pleasure!

Brian Florio is great to work with, he's been my go to LKQ parts guy for 13 years. Always good quality parts and quick to address any issues that may pop up. If you're in need of LKQ parts give him a call!

Tried to save money and purchased an old AC Compressor for my 2006 Honda Civic from here to have my Mechanic install it. Was never offered a Labor protection either. Did not work. Returned it for a full refund- no problem. BUT it costed me an additional $150 (additional labor and charging) to have my Mechanic reinstalled a new refurbished compressor and he was very reasonable. Working perfect now. DO NOT get a used electrical part!!!

Update 9/28/2018: Jay called me personally and resolved my issues. Excellent customer service! I would come back and purchase all my auto parts here without hesitation!

Brian Florio at Fenix is great!!! I own an automotive repair shop and he is my only call for used parts. He always goes above and beyond to help me out. I can't say enough about how helpful he is!!

I was looking for a part for my car. I had the good fortune to find the "New England Auto & Truck Recyclers" webpage, sent them an email and promptly I got a response indicating they had the part. I had the real pleasure of interfacing with Justin Roy. If I would have to rate him between 1 to 10 being 10 EXCEPTIONAL, I give Justin 11! I have some experience in the Customer Support field. Justin gets the Golden Trophy because: He was pleasant, prompt, and enthusiastic. I can sense that he is passionate doing his job and individuals like him, in large or small company, can make a great difference. If I would be looking for another part for my car.. with no doubt I would contact him.. and I will encourage others to bring their business to New England Auto & Truck Recyclers. If I would have my company, I would do anything possible to hire Justin.. I am more than positive that he would be a great contributor gaining and keeping happy to customer and that means a good flow of revenue. Ernie

I just want to share my experience with you. I had many emails back and forth with Jay. He was able to provide all the information along with pictures of my parts that I needed. Shipping was great, I received my part in one day. ( less than 24 hours). He was a pleasure to do business with. I stronger would be back for additional needed parts. Thanks for the great service. Jay is a asset to the company. Great customer service.

I have been using Brian Florio for LKQ parts for well over 20 years. He is my go to guy for LKQ. Even if his Co. does not have the part he will attempt to track it down or recommend where to get it at.
He is always my first call for LKQ

Bernie Peer

Brian is great at Fenix! Can always count on him for fast and reliable responses. In a time where everything is hard to come by, he is helpful and honest with what is available and gets it to me quickly. We will continue to rely on him and Fenix for great quality and service. Thanks Brian!

Fabulous, organized, professional business!! I could not be more pleased. Jay offered the best customer experience. I purchased a soft top fo my Jeep, Jay validated it was the right one and would fit completely and that all parts and screws were included. He also introduced me to Dan who was one of the mechanics who patiently and respectfully explained how to install the soft top. I was a bit stressed out the day I picked up the part and Jay and Dan helped to calm me down and save the day!!! Thank you both!

I called and was looking for a Front Passenger door for a 2012 Toyota Corolla. Dan was absolutely amazing and very knowledgeable. He even taught me a few things I didn’t know. He found me the exact same color and style for replacement on my car. He was very kind and sent me several photos of different doors to let me pick what I wanted. I will definitely do business again with Dan and NEAT. More company’s should have employees like Dan. BRAVO

So we bought a tail light which turned out to be wrong, decided to drive out and see about getting the right one. Sales Manager was super helpful and was able to insure we ordered right part and got it replaced within a few days. NEATR is a great option to save some money vs OEM parts. Great website and super helpful if you make the journey there.