LewisGale Medical Center

I visited tonight as a friend of a patient. I was really pleased that visitation didn't end at 7 (info you can't find easily with a Google search)! I found a young man named Terri (not sure of spelling) that was managing a dietary cart in the lobby. He was helpful and gave me directions to the wing I was looking for. Once I was able to locate my friend, the staff was very friendly and polite to me and to my friend as they attended to her pain level.
If you must visit a hospital, the visit should be like this! This was one of the better visits.

I wanted to give a shout out and recognition to RN Peter Bradshaw who is obviously a caring and tentative worker. He took all the extra steps to be sure my wife was receiving the care she needed while in the hospital over the Christmas holidays. We appreciate his service.

I had to go to the ER last night around 12:30am.They was super busy but I did not have to wait a long time. The staff, nurses, and nurse practitioner was so nice and helpful. I had pnemonia. I was very impressed since they was so busy. You could tell they was tired and overworked but they did not show it while they was working on me. The only complaint was it was so cold.(The heated blankets helped some 🥰) Thank you!!

My daughter started experiencing abdominal pain last night at 9pm. I assessed her and believed she was having an accute Appendicitis. Took her to Lewis Gale ED Department in Salem Va.She was accessed promptly and we were placed in an ED room for assessment and diagnostics. Labs were performed promptly and then a CT scan. The Paramedic that performed her blood draw was compassionate and professional( Sonia Aguirre). The Physicians Assistant(Christopher Lawyer, PA) was very efficient in helping with her diagnosis and facilitated the communication with her Surgeon quickly. We did spend some 3 hours in the ED after that waiting on a room for admission but the transfer to the surgical floor was pleasant and uneventful. Surgery was scheduled for 7 am in the morning but I accompanied my Daughter to the OR prep room early at 6 am. The nurse, Anesthesiologist and especially the Nurse Anesthetist were so kind and caring as my daughter was very scared and anxious.i was put at ease as soon as I met her Surgeon Dr. Eric Steen and I felt confident my daughter was in good hands. Her surgery took 40 minutes and her recovery was without incident. She was discharged from the hospital at noon today and it was a great experience. Thank you to all that made our experience a good one. Dr Stephen Alouf. Salem, Virginia.

I can only speak to the endoscopy area of the hospital. I am phobic about hospitals and medical stuff in general. I only get procedures done at the hospital itself after what happened to Joan Rivers. Let me say the ladies in this department of the hospital were stellar. Every one of them was nice and especially Casey. If your a scaredy cat about all things medical, she is the perfect one to take care of you. Nice work ladies.

The staff were all very helpful! They treated me as a human and not just another surgery. I was told several times that I would be taken care of, and I was. From the nurses to the doctors and even the anesthesiologists, I was reassured that I would be okay! I was very pleased with the performance of everyone involved, they made my uncomfortable situation a lot easier! Thank you

I had non invasive radiology studies done. All of the staff that I dealt with were very professional, personable and helpful. I watched the gentleman in registration go out of his way to help walk ins and elderly people and the technician that I had, Danni, was fantastic. She even went the extra mile to make sure that I had every test that I needed done that day. And, got me a blanket when I needed one.

I had a Low level CT Scan. Procedure went well !!! I was surprised there was no Dye involved. When I lived in RI I have a couple done with Dye.
The lady that did the Scan was Super !!!
I had questions, she answered them all.
The Scan took about 5 minutes.
Everyone involved from the Gentleman that check me it to the Wonderful Tech that did the the Scan were very professional, polite and just all around people persons. I apologize for not having the woman’s name for I misplaced the literature she handed me when I was leaving. She was really great and made me feel at ease. My name is Mark Rafferty, maybe you could look up the procedure to see the Tech’s name.
Thank you

Had to get a little tune-up on my heart. The experience at L-G MC was about as good as I could have hoped for. The staff with whom I dealt were friendly, professional and competent. I had a very comfortable overnight stay and was visited early the next morning by my doctor. I was cleared for release and home by mid-morning. Thank you, L-G, for quality care.

The girls that took care of me for my procedure from the beginning to end were wonderful. They were happy and it made me feel less nervous. They all seem very efficient in their work. This was a great experience since my last colonoscopy 2 years ago. It was not a good experience people seem cold. But thankfully this was a better experience all around. Everyone was just so nice.

I went in for a mammogram. Even though I had to wait a half hour, the procedure was fast and efficient and I was out 5 min later. The technologist, Kaitlin, was wonderful - gentle and professional. The whole wing was clean and looked very modern and well kept.

Best medical care and professional manner. Even though one procedure was quite embarrassing for me Maria Phillips and her nurse made me feel as comfortable as they could. Several collections were made, and a CT scan ordered and scheduled before 24 hours of my visit..I am confident in the care I received and my anxiety over my health calmed. I am so grateful and so blessed.

The Staff at Dr. Gross' office are great. They are professional, knowledgeable, respectful and have a great sense of humor. Shay and Kelly are assets to the team. Dr. Gross is a great Dermatologist. Very thorough and explains diagnosis and treatment to patients in detail. Dr. Long (resident) is also an outstanding doctor. He is knowledgeable, professional and respectful with a great sense of humor as well. Couldn't ask for a better team.

I came in for alcohol detox
.Stayed 4 days and met a lot of nice people. Staff was very good. The food was very good. The meetings were very helpful. I am sober today. I would recommend this facility to anyone that wants help. Addiction or mental health issues. I had fun getting clean. Thanks everyone for your support

I came to the ER in a bad way. The nursing staff worked close with the doctors, diagnosed and fixed my problems without judgement. They showed so much compassion it was amazing. They are truly a top notch group of providers in a top notch facility. I would never consider going to any other hospital or healthcare group. Thank you to the Doctors and Nurses who put me back together in my moment of need.

The surgeon was highly skilled and kept me informed about everything, and all other staff carefully attended my needs. I was given instruction on what I needed to do when I got home to facilitate my recovery. I am quite happy about the care I received.

First baby and could not have had a better experience! All the staff I came in contact with during my stay were amazing! Sam and Elizabeth on the labor and delivery floor took such good care of me along with all the other nurses. Dr Harding, of course, is amazing!! I am following up with Debbie Davis as my pediatrician and she’s fantastic as well! I will not go anywhere else for any future care for myself or baby Beau.

My older sister (71), had the RSV virus. I took her to the ER on 460 and from the moment we stepped in the staff took over and gave her the best care. She was transferred to the hospital for three days and there again, the staff took excellent care of her. Everyone was great! Best hospital experience I have ever seen. Thank you LGH.

LewisGale Medical Center was a great experience. I had my first mammogram there on this visit and everyone was very nice and helpful. They are remodeling their current location so it looks very nice.

The care is phenomenal from the doctors, nurses, technicians, cleaning crew, business office, and other. I recommend Lewis-Gale Medical Center for quality care, friendly, courteous staff, who keep patients and family well informed through the process of whatever we are there at the Emergency Room, and hospital for our care.