Southern States Hyundai of Raleigh

I recently had a highly satisfactory service experience at Southern States Hyundai of Raleigh and I would like to commend the professionalism of Mr. Chris Council. He displayed clear communication and made sure my requirements were fully addressed, imparting a sense of confidence in the service technician working on my vehicle. I encountered no communication issues throughout the entire process. I strongly endorse him he is an excellent service advisor and recommend this dealership's service department for all current and future service needs.

A Dynamic Duo - Carlos and the Manager Make Car-Buying Magic at Southern States Hyundai of Raleigh!

My recent experience at Southern States Hyundai of Raleigh has left me absolutely thrilled, thanks to the exceptional service and fantastic deal I received. This review is a heartfelt appreciation for the dynamic duo of Carlos and the manager, who made my car-buying journey not just smooth but downright enjoyable.

Carlos, with his wealth of knowledge and friendly demeanor, played a pivotal role in ensuring my experience exceeded expectations. His professionalism and dedication to customer satisfaction were evident from the moment I stepped into the dealership. Carlos patiently addressed all my queries, providing valuable insights and guidance that made me feel confident in my choices. His commitment to delivering top-notch service is commendable and truly sets a high standard in the industry.

Equally deserving of praise is the manager, whose leadership undoubtedly creates the positive and customer-centric atmosphere at Southern States Hyundai of Raleigh. The manager's influence was apparent in every aspect of my experience, from the welcoming ambiance of the dealership to the seamless coordination of the entire team. It's clear that their commitment to customer satisfaction is not just a slogan but a guiding principle that permeates the entire dealership.

Now, let's talk about the deal. Mark, another standout member of the team, worked alongside Carlos and the manager to craft a deal that not only met but exceeded my expectations. Mark's attention to detail and friendly approach made the financial aspects of the transaction a breeze. His dedication to securing the best possible deal showcased the dealership's commitment to ensuring customers drive away not only with a quality vehicle but also with the satisfaction of knowing they got a fantastic deal.

In summary, if you're in the market for a new or used vehicle and want an experience that goes beyond the ordinary, Southern States Hyundai of Raleigh is the place to be. Carlos, the manager, Mark, and the entire team have created a winning formula for customer satisfaction. My heartfelt thanks to everyone involved for making my car-buying adventure truly exceptional!

Just bought my 2nd car from Terry with the assist from Alex for our 5th car total from Southern States. Always fair, nothing hidden and great prices.

Review based of sales experience.

I stopped by last fall just looking. Terry McLean showed me the 2024 Tucson. I explained that I wasn’t ready to buy at that time. He had my number but didn’t harass me!

Last week I decided to purchase a Tucson and contacted Mr McLean. He was knowledgeable and professional but even more he treated me with respect. I have a new vehicle that I love and feel like I paid a fair price!

I have brought my car to Southern States Hyundai for service multiple times and each time, I have received wonderful customer service, specifically from Sam Dada! He always greets me with a smile and makes sure my car is taken care of. I would also like to say I really appreciate the fact that no appointment is necessary for oil changes - really works for my time! I will definitely return - thanks again Sam!

I bought my 2024 tuson October 29th from Southern states Hyundai I have never been there before. I Do not usually go to Raleigh, I saw what they had online and had to go! Buying my car was, Extremely simple And peaceful They made everything very Easy. The inventory was amazing. The people all of them were amazing. It Was Comfortable and And clean I got my vehicle for an unbelievable price. I have nothing but wonderful, wonderful things to say about Southern states Hyundai. Thank you, Especially Rick! God bless all of you at Southern states, Hyundai and everywhere.

We bought our car from there a year ago and took it in for a complimentary oil change. While the initial service was subpar (there was a mishap with the filter alignment, which resulted in oil leaking out), Raymond -- one of the heads of their quick lube department (which I believe is shared across a few of the Southern States dealerships)-- went above and beyond to make it right. Seriously, that man deserves a raise. He triple checked it wasn't leaking, got the car detailed to remove any residual oil, and even power washed the spot of oil out of our driveway. After our initial experience, I was prepared to write off Southern States for any maintenance in the future. But now Raymond has earned back our trust and loyalty. Thank you!!

I received service from southern states on my genesis g80. To be clear, my wife is a service fanatic so we take preventative stuff seriously and plan to drive this car until the wheels fall off.
We brought our 2018 in for transmission service, oil, tire rotation, and another fluid that’s not immediately clear to me.
I was quoted two hours and it was about that long. For awareness, my son recently took his Kona here for an oil change- so I knew they were gonna bring out all the cabin and other filters and show how dirty they were - easy upsell but not the full court press. I declined.
The wife says they are cheaper than the other (unnamed) genesis place in town.
SS doesn’t roll out free premium snacks and soda like the other place, but the waiting area is clean and comfortable. The Coffee won’t kill you.
I see SS as 5/5 stars. They’re not gonna take advantage of you; they’ve been here for many years. SS didn’t recommend stuff I didn’t need, and did not overcharge.
What else do you want in a service center?

Great upfront and honest relationship! No high-pressure sales push. Quick and responsive communications, and Kay Greer did a great delivery!
Southern States delivered quickly on my needs, and made me aware of other conveniences they offer!

Wow!! … As we all know this past year has been pretty tough for most car shoppers. I had been wanting to get a new car, but wasn’t really ready to fully commit. At the last minute I decided to pull the trigger. I was in a time crunch and the car I thought I wanted just was not available for months. As my boyfriend convinced me to just go see what was available on the lots, I ran across Southern States Hyundai of Raleigh!!! I’m so glad I did!! From the beginning Joe M. was AMAZING!!! He showed me around, took me on a test drive and was EXTREMELY knowledgeable on the vehicles. Not only did he help me through the purchasing process, but he went above and beyond to make sure I was able to get my tags on when they came in. Thanks so much for helping me accomplish a personal goal of mine … purchasing my 1st vehicle on my own! 😃 I LOVE MY NEW CAR!!

I cannot overstate how blown away I was by the service I received today from Chris Council and all of the employees at Hyundai Service!
I called yesterday stating my car was hesitating during acceleration and I had concerns.
I was told there were no immediate appointments available, however I could bring the car by and they would work on as time allowed.
I rented a car and figured I would need it for at least 3-4 days at a minimum.
I did some shopping and received a call within an hour. Chris expertly detailed what needed to be done to fix the problem and that my warranty should cover it. ( I did have other items that were optional and suggested, completed.)
Here’s where the much deserved FIVE STARS kicks in- Chris than told me the car part was in stock and it would be finished a few short hours later!
Everyone at Hyundai was welcoming, respectful, professional and did not push any additional services that I did not want or couldn’t afford.
I will return for ANY service needs in the future!

Took my car in for service and Q had recommended my 60,000 mile service so I just opted for it. So he looks up my history and found out I just had it done last oil change. I don’t know anything about cars and must have forgot that I did that last time. So it was awesome he was able to point that out which made me feel super appreciative of him being awesome. Good looks man! Thank you.

We had a great experience at Southern States Hyundai. Our sales rep was extremely flexible and I appreciated the candor of management when discussing price and financing.

Sam in the service department is the reason my family will be customers for life at Southern States Hyundai. Getting service done at a dealership isn’t something people typically see as enjoyable, yet Sam manages to make it a positive experience for us every single time. He is very polite and professional, and always has a smile on his face. Thank you, Sam!

Recently purchased two new vehicles at Southern States Hyundai of Raleigh....
Our new 2023 Hyundai Tuscon Limited and 2023 Santa Fe XRT.
What a great and satisfying buying experience my wife and I had purchasing these two new vehicles.
The entire staff was very patient, friendly and knowledgeable. All our questions were answered.
Our salesman -- Joey Gay was exceptional! Both times, for both cars, he came to use with the best price by far! Even after the sales -- he was attentive to all of our questions and needs.
Can't say enough good things about our experience at Southern States of Raleigh -- the entire staff -- Sales Manager, our salesman, and finance officer were phenomenal!
Thank you, Southern States!

I was in a jam as a different tire shop lost my key for my lug nut locks. Chris in service was able to take care of the issue in less then 5 minutes without even getting out of the car. Will be are new go to dealer.

This goes for kay..thank u so much u was so great and help me until the end..to get my deal set..I'm loving my ride..at maximum..Kay was the best.....

I had a great experience at Southern States Hyundai purchasing my new car. The team is extremely knowledgeable and want to get the best deal for their customers. I highly recommend anyone in the market to go here first!

Had trouble finding a battery for my car anywhere, turned out to be a part only available at the dealer. After speaking with other dealers in the area and getting no followups/ callbacks over two days, I called Southern States and between the time I called them and the time I left the dealership it had been less than an hour.

Communication, service, and customer service are extremely important and they excelled in all 3 areas with me.

Dan in service is awesome! He got us in for the exact appointment timeframe we needed. When we arrived, he greeted us immediately and got us situated in the waiting room, which was clean and tidy! He kept us updated on how long it would take and what was needed for maintenance. We appreciate the great service we received at this facility.

Updated to say that not only is their service department amazing, Terry in sales is the absolute best. I’ve had my car serviced here and will continue to service my new vehicle purchased here through Terry. Terry was prompt, honest, and a pleasure to work with!