Shane Riffle American Family Insurance

This is a very friendly and outstanding Insurance office. You can do no better than Shane and his staff. I am a long time agent that has retired and wanted to give this agency top marks.

Shane and his team are amazing! I was recently side-swiped while stopped at a red light and Shane and his team went above and beyond. They made sure the case was closed verifying no fault on my end, provided the other insurance company with all information to speed the process of fixing my vehicle, even calling to check after all was closed with American Family, and doing all this in a way where I never had to pay my deductible (as I wasn't at fault). I would reccomend Shane and American Family insurance above all other insurance agencies I know.

Gilbert (Shane) and his crew are dependable and reliable. I only insure with those I know, like, and trust - Gilbert (Shane) is that plus more. I sincerely appreciate the service, staff, and confidence he provides insuring my home and automobiles.

Shane and his team are great! Every time I call to ask questions, they always have an answer for me, I never get a voicemail, always someone answers.

Very nice people. Great service. Easy to work with .

Great customer service

The woman that answers the phone is extremely rude. Apparently she wants nothing to do with people, because when I called, she interrupted me and refused to take in a claim I had. The only way we could speak to anyone, was to call corporate themselves. Sad. I've considered possibly switching over, but certainly not anymore.