M&T Bank

I have had a great experience on a few encounters. Most recently, I was planning a trip out of the country with the intent of leaving in ~13 days. I asked if i was able to have a money order for the foreign currency and was told it will come within 7-10 days (within time for my trip). This order came in 2 (TWO) days and i was immediately contacted to pick this up and everything went very smoothly. To really highlight this 5-star experience in my opinion would have to be in regards to the service and kindness of all the tellers (I interacted with 4 of them on two encounters that lasted a total of ~5 minutes each for the foreign currency). I do agree it is frustrating that this bank closes at 4PM and I understand that inconvenience for many based on work hours and other duties. When I visited this site twice in one week, I showed up at 3:58 due to my work hours and I felt like the worst person and very inconvenient to show up right at closing. They never made any comment about being closed or having to stay a few minutes late. They made me feel like I was not a bother and the accommodation was great. I am thankful for their time, patience and help!

Not sure what’s up with all the bad reviews here. My experience was great. Quick and friendly employees.

Tellers are great(John, Ian), manager likes her title but doesn't care about your money, rude and very unhelpful. Need someone in the driver's seat that reflects her team. Count your money carefully and pick a different bank.

It really is too bad that this is the bank people now have to use here and in Woodstock. Closing at 4??? Banking hours are 9-5! Lazy and Rude!

I have just received a 1099 tax document from M & T. Have you received yours? If so, I hope you have a very large & powerful magnifying glass because you will need it. The print is unbelievably small. Is this customer service? If yes, then this service is poor.

People's was a good bank. This M & T is complete trash. When they transitioned they didn't put us in an equivalent account so my son has overdrawn by more than $600 in just a little over a month. That's unacceptable for any bank. The only reason they even get one star is because I didn't have a choice. We're taking our business elsewhere and I'd suggest not even thinking about using M & T.

Worst experience ever!
I even politely requested a manager and she was worse! Didn't get my check cashed there I went over to bar harbor and they did it no problem despite the check being from people's bank to begin with, what a joke they are!

Unfortunately, my local branch was not open on a Saturday so I drove 30+ minutes to this location to make a small withdraw. I was disappointed by the lack of friendliness by the the branch manger on a Saturday morning.