Northwoods Community CU

I've been banking with them for several years now and I've had no problems or issues. I notified the bank when I went to Las Vegas with the days and times I would be there and had no problem using my debit card there the entire trip. I will definitely continue my services with them

I have had my last 2 auto loans with Northwoods and they are great to work with and have some of the best rates available. Will continue to do business with them!

The branch manager and his staff go the extra mile every time! Great customer service!

Not terrible but some of their rules on how to spend your money are rediculous. The limit to how much you spend a day, the places that they will not let you shop, and you have to tell them that you are traveling, just to name a few. They are very pushy and rude about it. They also don't inform their patrons of the changes to the no shopping list, so you are left to guess at why there are errors when trying to check out.

After banking with them for 10 + years I have decided to change banks. They are becoming less and less user friendly. The hours have decreased again and they are now closed on Saturdays. There is no off hours support if you have trouble with your card. It can take up to 2 weeks to receive a replacement card. Odd spending limits on cards with no communication from Fraud department. And lastly the app fingerprint recognition system never works. Kind freaky the first few times as I have to ask myself if it was secure.

The automated phone line needs some serious updating. It's often inaccessible. It keeps telling me that my either my account number or pin is invalid. Neither of which is true.

Until this weekend I had no complaints about this bank. This weekend changed it. My 16 year old daughter traveled to Florida on 4/26/18 for a mini vacation. She had no issues with using her debit card on Thursday nor on Friday so I, as a parent, had no worries about the remainder of her weekend there. I get a call from my daughter on Saturday afternoon stating that her card had been declined. It was declined while attempting to purchase food at a convention she was attending. She received no phone call from the "fraud department", which is standard for this bank when fraud is suspected but none was received. She went on later to attempt to purchase an item later that day hoping the earlier issue was a mistake. There was no problem and the transaction went through. The remainder of that day her card continued to be declined and she had no idea why. She attempted to get money out of the ATM, again, DECLINED! Still no phone call from the fraud department to see if it was, in fact, my daughter using the card. I spent countless hours that night attempting to locate some way to remedy the situation to no avail. The only avenue I had, at that point, was to western union my 16 old daughter money, with a fairly large fee involved, so she could get through the remainder of her trip without issue even though she had plenty of money in her NCCU account that should have been available to her. I called the bank as soon as it opened today and, even 2 hours after leaving a message, received no return call from Sally who is apparently the president. When I finally got on the line with her, this would be after many attempts to reach the bookkeeping department, she had the audacity to blame my 16 year old for the problems!! Seriously? The company the bank hires to call after a declined transaction happens DOES NOT call and some how it is a 16 year olds fault. I told the bank, when I transferred money to her account on Friday, that she was traveling but did not specify Florida so, according to Sally, it is my fault. (Even though I had no knowledge of Florida being a "blocked state") I attempted to call the fraud departments 1800# that is listed on NCCU's home page and they refused to help me but, accoording to Sally, it is our fault. The president, Sally, is a very poor representation of this bank as, even though the bank let this fall through the cracks this weekend leaving a 16 year old in Florida with NO means to her account, Sally puts the blame soley on the customer. I tried every means possible to get it resolved and was given no choice but to wait until Monday as they have NO after hour customer service. Yet, it is our fault.. This should NEVER have been an issue as I informed the teller on Friday that my daughter was traveling which is why I was putting money into her account! According to Sally I should have specified Florida so it is my fault. Before ending my conversation with Sally I asked her directly "So you're telling me my 16 year old is to blame for this situation?" Her response, "ABSOLUTELY". Shame on you, Sally!

So the website has a MESSAGE CENTER but it's useless cause no matter what they respond with "we can't help/tell you here cause you could be hacked" so what's the point if the message center if you can't get help right then an there