Tom Masano Ford

Another GREAT experience at Tom Masano Ford, this time with the tremendous help of Maura!!! Maura was extremely responsive to my initial online inquiries, which lead to visits to the dealership in search of an F150. She did a great job helping me find the vehicle I was looking for! What was better than the sales effort was her ability to establish a very personable report making the purchase experience extremely enjoyable! I have several dealers that are closer to me, but have found Masano to be the easiest to work with. Thank You MAURA, Jeff, and Wallie for continuing to provide the exceptional experience provided in previous purchasing activity!!! The review only allowed me to select 5 stars … but I’ll manually add a 6th!!!

My service advisor in the big truck shop, Alexia, was very helpful, as usual. I’ve been taking a Superduty truck there since 2013, first a 2013 F350 and lately a 2023 F250. I am always accommodated with a convenient appointment. The service techs have always provided great service and have handled my trucks with care, which is very important to me, as they’re NOT work trucks.

We moved from Alabama to Pennsylvania a year ago…so here we are purchasing a car in an area all new to us! THIS is what car buying should be like for every family, everywhere. Knowledgeable person helping with information on a new (to us) make of car. If you are car looking, you must see Giovacky Paul for sales assistance. The dealership was like NONE we have ever encountered. It is beautiful, spacious, clean, etc. We got a fair deal on the exact car we wanted. No pressure at discussing price, warranties, any extras offered. Finance person was extremely helpful, getting us a rate with a payment in our monthly budget.
Overall, a great experience and we WILL purchase from Tom Masano again!

The agent, Danny, was very welcoming and knowledgeable. He handled my paperwork swiftly and even helped me sync my new phone to my car. The mechanics were thorough, even discovering that my inspection was due shortly and asking whether I wanted it done now. I did, and I'm good to go for a year. I won't take my Ford anywhere else!

Everyone has spent the time necessary to assist me with all of my questions. Mike Ludwig has been consistently helpful with this ordering process and everything involved with it. He is also working diligently to find my items that weren’t delivered with my vehicle.

I have purchased new vehicles from Tom Masano in the past years and have always had a great experience. Their team covers all the details and answers all the questions. The sales consultant, Mike Ludwig that I have dealt with always wants you to be satisfied with your deal.

Maura and Darren were amazing from start to finish. I never felt pressured into anything and they listened to what I was looking for. They helped me make the best decision for my situation and were so friendly and lovely to deal with. I drove off in a brand new 2023 escape and I could not be happier!

Maura made buying a truck so easy. No fuss, extremely nice, and patient. She helped me late on a Saturday during a holiday weekend and was very knowledgeable. On delivery day, she came in 4 hours before her work hours began to accommodate my schedule. Thank you Masano, and especially thank you Maura!

Worked with Jorge maldonado tonight and he was amazing. Walked in just to browse and ended up walking out with a new truck. Very patient with us and our kids. Recommend him to everyone!

We got service by the sales advisor named Eli and he had a great attitude. Amazing customer service and communicated really well. I would recommend him for many first time car buyers like my wife and I.

I bought a Lincoln Corsair and love it! We walked into Tom Masano Ford and was greeted with an open door by salesman Richard Nolt! He was very knowledgeable, polite and was not pushy. We looked at different vehicles in an attempt to have my needs met. We were able to drive several cars without a salesman looking on from the back seat. I was very pleased with my experience and look forward to dealing with them in the future!

Thank you, Elvis, for listening to my concerns about my car. Your attentiveness to detailing what was needed for the car, making sure the part was expedited to get the job done asap, and then explaining what was done and reviewing the bill, was going above the expected service. Thank you for your professionalism. The mechanic checked the car thoroughly and fixed the issue right away to get the car back to me for my deadline. I appreciate the effort you two and anyone else did for me.
Thank you!
Carole

I had an issue with my battery for my Fusion Hybrid, and they were able to squeeze me in for an appointment quickly during the same week. Dropped off the car overnight and the service promptly replaced the battery the next day under warranty.

Will do business again in the future!

I bought a used car sight unseen and had it shipped to me across the country on a transport truck. Richard made me feel completely comfortable throughout the entire process. He sent me a video of the car, answered every single question I had, and handled everything in a timely fashion. I would 100% recommend working with him and Jerry (Manager). Also a quick shout out to Darren who answered some questions for me as well while Richard was busy. 10/10 experience.

I found a truck I was interested in seeing at Tom Masano Ford. Richard gave me free reigns to look over the truck and take it for a drive. He was never pushy and always polite, but very real too. I actually left the dealership not intending to buy it, but changed my mind a few hours later and fortunately it wasn't sold yet. When I came back my old truck was traded in and I was in my new truck within 45 minutes. Great service. I even forgot my EZ Pass in my old truck and Richard pulled it out and held on to it for me until I was able to get back and grab it. Will certainly look here again for future vehicles.

Just had my 2019 F150 fully serviced. Danny Lugo was awesome with explaining the available services recommended by Ford. He kept me informed all the way through the process. I've been a Masano customer for many years and this service was up there as one of the best. Thanks Danny, see you on the next service.

I had the most pleasant experience buying a car I have ever had in my 80 years. Our salesman, Jeff Bieber, was exceptional in his kindness, knowledge of the vehicle, and smoothness of the transaction. I wish all car buyers could enjoy the same experience!

Alexia was very accommodating, there was an appointment for inspection for a piece of fire apparatus and trailer.
I reached out to Alexia asking to see if I could be the 1st appointment rather than dropping the pieces off and needing a ride to get home and when the service complete getting a ride back. Since being emergency vehicles, I did not want them out of service any longer than needed.

I was taken at 730 and on the way home by 845, everything worked out great.

Love my new Lincoln Corsair and loved the amazing service I got at Tom Masano. They were very helpful and kept me informed from the time my car was ordered until I drove it off of the lot. Highly recommend Mike and everyone at Masanos

Worked with Eli! He was awesome through the whole process and did well to keep us informed on our car from beginning to end! Highly recommend him on your search for your next vehicle. Thanks again!