City Hardware

The employees at city hardware are super nice and knowledgable. I was looking for a bolt for my office chair and one of the employees was able to find the exact one in a matter of minutes.

I love City Hardware! The staff are so personal and helpful and really take time to assist with finding the right tools for project needs. We have been waiting for so long to have a downtown hardware store that’s local and walkable. Thank you for being part of our community.

This store is the best thing that has happened to downtown in years! It's a whole lot larger on the inside than you might expect from the storefront; this is the real deal. In addition to the regular home and garden stuff I get at hardware stores, I often have a bunch of odd questions about materials and tools that I need for art projects. Leigh and his crew at this awesome store give careful, respectful consideration to even my most vague ideas of what I'm trying to accomplish. Fantastic service. Fantastic store

My father and I walked over to City Hardware, looking for something to temporarily fix the wheel on my elderly grandmother’s walker. There was an older gentleman behind the counter (I didn’t get his name) who not only showed us around all of the possibly relevant aisles, but he also went above and beyond to brainstorm with my father to find a more “creative” fix to the wheel when we realized the parts we needed weren’t in stock. Being Rhode Islanders in town to visit family, we were both blown away by the hospitality and creativity of this kind older gentleman. Wonderful experience!

Excellent downtown hardware store—this store is well organized and well stocked. Also, the employees are knowledgeable, friendly, and helpful. I can’t image a better small hardware store and greatly appreciate that it exists and serves the people of downtown Burlington.

Before you go walking into Lowe’s or Home Depot, call Walt and the crew at City Hardware. Their knowledge, professionalism, and willingness to go the extra mile is second to none. Not to mention supporting a locally owned and operated business first!

It would be nice if they would stock more metric fasteners. Especially hex socket head, and hex cap head in m3,m4,m5, and m6. I don't think Hillman covers this very well because I have seen a lack of these at other ACE stores. I was able to make due with some phillips head metric bolts but these are kind of obsolete these days and are not ideal. Most things manufactured in the last 20 years use all metric hardware, especially hex head or even torque. These examples should be standard part of a hardware lineup if hardware stores are going to stay relevant into the future and compete with box stores, amazon, mcmaster, etc... Its nice to have local stores to be able to go find hardware when you need it instead of having to order.

Helpful staff and a surprisingly great selection.
Also, it's nice to see a downtown shop that isn't just for the tourist. Locals live here too and now we've for a hardware store within walking distance!
9/10 possible Turtles
🐢🐢🐢🐢🐢🐢🐢🐢🐢

Cal was the best! He assisted us very quickly in changing the (oddly quite involved) battery within our rental car’s key fob. We were so appreciative!

Best customer service in town!

The handful of times I have needed something here I have been greeted kindly and helped fully. Big or small, difficult or easy to find, the staff makes a point to connect with each of their customers. It really makes it feel like your local hometown hardware store.

They have everything you need and really friendly and helpful staff. Clean and and very organized and easy to find any item.

Had what I needed and staff are always friendly.

I was so excited when I realized we had a hardware store right in downtown Burlington! I've done a lot out of there. Got great paint for my basement Man Cave project. The staff is part of our community. I make a point of shopping there for my needs to support downtown. I sure hope they stay there for a very long time.

Great addition to the Burlington downtown scene, contributing to overall city livability. Small footprint, but excellent selection for household and small business needs. Every time I have gone, with my short list of miscellaneous items needed for projects, I was able to come away completely satisfied. The staff are excellent and friendly.

These guys are the hookup for all things hardware. Not only were they helpful finding in stock items, when they didn't have what we wanted they went out of their way to try to locate it for us elsewhere. Good people.

I do have to say, the two guys that helped me there were amazing. They have alot of cool stuff there to do spring cleaning and stuff. The Gorilla Glue they turned me onto does the repair job, bigtime. Cheap batteries etc. Great place. I wonder if they have carpet powder which once dried, can vaccuum up. Those two guys were super helpful.

Amazing service. I especially want to compliment Walt Thummons & Sam Hudziak who helped deliver a grill and also another employee who helped assemble (sorry, forgot the name). They went above and beyond what was expected. We'll be recommending this store to everyone.

I don’t usually feel like I “fit in” at hardware stores but I went in and was greeted by an awesome employee named Libby, who made me feel welcomed and helped me find the right paint for my ceiling!!

Beyond kind and accommodating service. The staff is knowledged and welcoming. A Pilar of business for this community

Have everything that I have needed on mulitple visits. The other essential thing for a hardware store is having helpful customer service and I appreciate their customer service very much!!!!