Volkswagen of Rutland

I drove from Albany, NY to purchase a Jetta from this dealership on January 24th, 2024. Robert Lewis and I had been in contact via email for a week as he kept me up-to-date on any work that they performed. Upon arriving on site, Robert was both kind and professional. He answered all questions that I had as informatively as possible, and even joked with us like he had known us for years. Kris later helped me with the paperwork and financial aspects. He was also friendly and assertive. I walked away feeling very proud of my decision to purchase. Would highly recommend Robert to anyone looking to purchase a new or used vehicle.

Best dealership experience that I've ever had buying a new car - straightforward, good interest rates, excellent selection options for vehicles of all tastes. Special thanks to Jim Heilner as well for all of his hard work and professionalism in getting the deal done.

In and out of the dealership with a shiny new 2024 Volkswagen Tiguan R-Spec Black Edition turbo 4Motion AWD in just a few hours!

This is the first time in many years that I have bought a car on my own. My husband recently died, and it was time to purchase a new vehicle My sales person, Jim was outstanding I so appreciated his help Also, the business person Michelle was very helpful My overall experience could not have been better

Steve helped us with our lease decision. He was knowledgeable, helpful, & made the whole experience more comfortable. He followed up without being pushy or bothersome. Very happy with our ID4.

My experience was enjoyable, my salesman, Jim Heilner was very understanding and a good listener. He was very helpful in getting me into the correct product. The salesmanship was without pressure to buy, just a good understanding of what I was looking for which took us to a sale of which both parties were happy with.

From answering the phone to getting connected to service to make an appointment was an excellent experience. Bringing my car to the service department the representatives were so helpful and courteous. They had a loner car ready for me and kept me informed of what the work was to be done on my car. Couldn't ask for better service. Thanks again VW.

The service department was helpful in scheduling a good time for the 30,000 service on my Alltrack. The email and text reminders were helpful. At Rutland VW, the service department was clear in explaining the work to be done, and afterwards, explaining what the mechanic found. The "all points inspection" video was a new experience for me and was great. The mechanic was thorough in following up on a brake squeaking sound I've heard.

First the way I was welcome, and the way I was treated during the whole process.
Then the professionalism from the sales manger Andrew to reach a deal on the transaction and finally the pleasure to learn all the new fitures of my new car from Steve Lattuca our sales person. I was amazed by the depth of his knowledge, his patience with me and the smile on his face during the whole process.
I own a restaurant in the Rutland area and see a lot of people, I already have recommended Steve and the dealership twice.
I will keep my car three years then I’ll be back to enjoy the new EV from VW.

The service person was very kind and knowledgeable! The process through the whole visit went smoothly! Love the video of the inspection. I was able to send it to my husband. Nice feature

Seriously a great place to get a car. I’m on my second lease and I could not be more thrilled. They helped me and more ways I can count!! Definitely recommend them

When in late on a Saturday, just to look at a VW Atlas. They were great and accommodating. much appreciated!

This was a long distance purchase (3 hours away) and it was a very smooth process from start to finish

The team of professionals that helped me were extraordinary. Jim Heilner was top notch. Jim was kind and patient and very helpful. Also Melissa DeLorme was the absolute BEST. Melissa took extra time to find the best interest that fit my needs.

I am always greeted and feel like a valued customer. The communication and service are as stated. I love the ladies at the service desks! I mostly am helped by Sue but the other lovely young woman is just as stellar. Fast, efficient and wonderful :)

Superior customer service experience. If you are in the Vermont/New Hampshire area and are unsure where to go for VW service - this is the place. The service team is professional and communicative and just all around folks that I trust. Thank you Roxy and VW of Rutland!

Dean and the team explained all of the features really well. I’m new to electric vehicles but they really helped. I love the choice I made and will return if I ever need service

We worked with AJ and Tim and they were beyond fantastic!! So easy to work with and made our experience quick and painless!

BEST AUTO PURCHASE EXPERIENCE EVER! The staff was super friendly and made the purchase of my new vw a great experience.

I was seen promptly and the work was completed well. The only thing I would add (minor)) is that the settings were not the same when I picked up the car. Amanda was helpful in restoring my preferences.

Jim and Kris made my buying experience very easy.