Cos Cob TV & Audio

A note I wrote to Cos Cob TV & Audio after they completed a major project at my home… 2 Sony home theaters, electronics cabinet, radio frequency remote controls, subwoofer, extended range home WiFi and home security:

Hello Joe,

I just wanted to write and let you know that you have an exceptional employee in Sergio. Even if he were not with Cos Cob Audio, Sergio would be an asset to any company where he decides to complete the rest of his career. If during his visits to any of your other prospective clients he is able to leave them with the same impression that he has left with me, your company will be highly sought after.

I am giving Sergio (And by extension… Cos Cob Audio) my highest recommendation! If I can be of any further assistance with respect to having your future clients speak with a past customer, please do not hesitate to contact me.

Sincerely,

Edwin X. Vicioso, M.D.

Please thank all your techs for their help yesterday. As with every experience we have with you and all your experts, results are perfect. Everything is working great now. We love, love love the ARC sound bar. We’re Cos Cob TV customers forever.
Fred D

Great customer care. I could not open Sound Bar remote for battery change. Joe graciously did so. I’ve bought 3 TVs here and will continue to use this store as my exclusive AV supplier. - Jesse M.

I walked in wanting to explore internet tuner technology, as I needed to replace a broken Grace Reciva internet tuner. Shawn walked me through the features of the Sonos Connect device, especially its user interface and ease of installation. He was spot on! My wife learned how to navigate it in ten minutes, which could be a world record. Good service and knowledgeable people,

Tony talks straight about what's available and his guys deliver competently and at a fair price, at least in our getting a replacement Sony CD player for our dead Denon and then promptly getting it reconnected when it wasn't working after an encounter with other workmen

Very nice and helpful staff. I auditioned some speakers. While I was there, the service person was helping out someone with home audio quotations. Everyone was very helpful, courteous and patient.

Personal service for all your household tech needs. Sean and team are knowledgeable and easy to work with.

great service and fixed all tv, internet and sonos issues....Jayson is the best!!!

Great knowledge and service. You would think they would be higher priced than buying online, but they are not.

The best service!!

Great place for TV , audio
Get assistance & purchasing and setting up in your own home
Professional Staff

Pricing is fair and they do good installation work. They do know their electronics. Unfortunately it stopped there. They did a complex install with Control 4 and never really got it working right, were out of reach, and tough to communicate with when the system kept failing. We ended up having someone else reinstall control 4 and get it working correctly. Would use them for simple install only (Sonos, TV's etc.) but nothing complex requiring after sale communication.
The real issue however was that he called the gas company AFTER leaving our home for what he thought was an emergency. Gas company then forced my teenagers out of the house until an adult returned. After he reached me I explained there is no leak but he had already called the Gas company which could not be stopped. If it was me, I would never leave a teenager alone if I thought there was an emergency.