Forward Air Inc

My favorite place to do my deliveries,hey Brittany this is it .I get to give the team a amazing review well deserved. Forward Air inc. is the best work place hands down. They keep you rolling, Tiffany in the office is amazing all your paperwork placed into order, Damian on the forks got you with loading truly amazing attitudes. If they had 10 stars I would place them in the 10 star group.a company who deserves it.keeping America Rollin blessings If you know you know.

Great customer service and hospitality. The staff where exceptional from the forklift guys to the reception/office lady, they where all welcoming and handled my delivery within just 10 minutes. Forward Air Team, Keep it Up.

Efficient service and customer service. Have great day.

Brother introduce me to the package delivery, price was reasonable for overseas shipping and was delivered faster than USPS and UPS. Would recommend and use these service again in the future if needed.👍👌👍

Things worked out smoothly: my boxes came in, they contacted me, told what I needed to do to clear them, I did it and then went and got my stuff.

Don’t bother for residential delivery if you are on a schedule.

Pros
- items arrived undamaged
- driver was friendly
- customer service reps answer the phone and are pleasant.

Cons
- items sat in the airport warehouse for 3 days before being delivered. A 3 business day delivery turned into 1 week.
- calling customer service is not helpful. They try calling the dispatch center, who is never available. They email the dispatchers, who never follow up. Dispatchers make notes in the system saying they try to call the customer for delivery, but those calls never happened.

This company is totally unreliable. My delivery was delayed for more than 2 weeks and they just didn't care.Terrible and very rude customer service.

I ordered a product though another company foward air recived my product then they tried to tell the origin company well were backed up we will make an appointment to have it delivered so here i was taking another day off 3 total now for this package and they never came I call again saying I once again have nothing in my hands and then they finally find out the pallete never made it onto the truck ... REALLY! own up to it explain why my $2000 product didnt make it here today when i had an window of 1pm-5pm
Not to mention you cpuldnt even give the origin company a reason as to 1 why the package didnt make it onto a truck and 2 why no one called to inform me do better...

Driver taking a half hour break at the fuel pump. Really, the 5 minutes you would have used to park and walk in is that important?

they keep telling me tomorrow tomorrow for 4 days still not delivered its a joke don't use forward air stay away