North Star Sports

About 23 years ago, when I was a college student in Japan, I visited Vermont for a short study abroad program at Saint Michael's College. We visited this downtown area on a weekend, rented bicycles, and went biking to Lake Champlain.
I am not sure if this is where we rented our bikes back then.

What a pleasant experience. I purchased my bike online and JP was in communication with me with the process of picking up the bike. When the bike was ready Tony helped me out with sizing and general information about the bike. He also helped me with my bike mount for the car. Everyone was super friendly and knowledgeable. I would highly recommend this place!

We had an excellent experience today at the Bike Swap Sale at North Star! We went looking for a bike for our 9 year old and quickly found a great deal on a used Giant mountain bike and a new helmet and bike pump on deep duscount.

Then we started talking with Jay about e-bikes. He was so knowledgeable and there was zero sales pressure. After a bit of consideration we went ahead with the purchase of a used Gazelle e-bike. This e-bike feels like the Rolls-Royce of bikes. The power assist is crazy and the ride is insanely comfortable. If you want to buy an e-bike, come here, they know their stuff and offer great manufacturers' warranties.

We were offered complimentary repairs to the braking system and free initial maintenance. We could not consider this bike brand new, but we got the used Gazelle with a lot of assurances from the team at North Star. Turns out Jay is one of the owners and here he was just acting like a normal employee, helping people find what they need from cycling. What a great shop!!

Pete was very helpful and friendly. The bike trail is mostly on flat land and has amazing views on the lake and mountains. Ride them to the causeway for an amazing experience. Be warned, very windy on causeway.

I live ~2hrs 45 mins away from here, but I was staying over in Burlington for work. I knew North Star had had some Aventon ebikes listed online so I visited them to ask some questions. The gentleman I spoke with let me know unfortunately he had sold out of those bikes, but he took all the time I needed to give me more information about everything ebike related. He was very helpful despite me not buying anything that day, and I feel that speaks volumes about him and this shop.

Can’t say enough about how great they were. So friendly and helpful for out of towners. The bikes were great. My wife attributes our survival of the 20 mile bike ride we did to the quality of the bikes. This day of biking was the highlight of our trip.

This place is awesome. The guys here are really helpful, and patient, and yea.

They helped me with what I would consider my perfect bike. Tubeless conversion, swapped out chain ring, and helped install extra parts that I had to order elsewhere. They were very passionate about making this project work out for me.

We were sad to hear that our Grandson’s bike was stolen when we went to visit him last week at UVM. Pete and Keith assisted us on the purchase of a replacement and my Grandson’s smile was priceless. He listened to the advice Pete gave about caring for his bike and hints about how to avoid a theft in the future. (A stronger lock was only one answer). Great service and since we had only that afternoon, very timely. A million thanks!

This is the best place to rent your bike ever. I have rented on several different vacations, and everyone is always helpful and kind.

This spring I went shopping for an e-mountain bike and was fairly confident I wanted a specialized. After having an experience where I felt dismissed at another shop. I decided to pop into North Star to see what they had, availability etc. I went in with pretty low expectations to my surprise they were so helpful. They didn't have the bike I was interested in at the shop but they quickly found out one was coming in soon in my size! I left feeling pretty good. They called back quickly once the bike was built. When I went in to demo the bike they were very helpful and spent time answering my quirky questions and I didn't feel like my presence was an annoyance to them. I didn't buy the bike that day since its such a large purchase. Because the great customer service I quickly decided to buy the Trek Fuel EXe from North Star. The team continued exceptional customer service throughout the whole process and even after. 10 out of 10. They will be the bike shop I recommend to anyone in the future.

These folks are awesome! What isn't to love about a bike shop with a dog named Taco roaming around?! They have a great selection of bikes, tools, and gear. The staff is non-pretentious and really friendly. Bikes can be complicated and I like to ask a lot of questions and the entire staff is happy to help, which I really appreciate. Also, if you buy a bike from them you get 10% off accessories going forward.

Thank you SO MUCH Pat, Pete, JP and the rest of the staff at Northstar. For the past 14 years I never thought I would ride a bike again. Then things changed a month ago when I realized yes, yes I am able to still ride safely!

Thank you North Star for working with me to help me realize this. Such an amazing feeling. Best bike shop in the area!

Thank you SO much!

What a great shopping experience my husband and I had at North Star Sports. We went in looking for a bike that would fit my husband’s 6’5” frame (not an easy task). Keith could not have been nicer. He found us and older bike and then adding the extras we needed.
This is truly the reason we need to support small, local shops that provide exceptional customer service.
Thank you!

Big kudos to these folks for going above and beyond in providing excellent customer service with our e-bike rentals! We had our hearts set on bicycling on the causeway on our short visit to Burlington and they made it happen—great people, great bikes—highly recommended!

North Star Sports did a great job in tuning my bicycle (non=electric, rim brakes). Before they tuned it I'd hear the sound of both derailers as I rode and pedaled and the shifting was not smooth or reliable. Also the rear brake was slightly scraping against the wheel rim.
After tune up, the bicycle rides smoothly in all combinations of sprockets (gears) and the brakes, while still strong do not scrape. The mechanic also noticed that the chain was worn and with my permission changed the chain.
I can't recommend North Star Sports more for the great job they did with my bicycle.

From Oregon and we reserved bikes online. Could not have been happier with the quality of rental bikes and the service of the staff in getting safely set up. Highly recommend this place.

JP and the staff at North Star Sports are superb. I was visiting from out of town and they were extremely helpful with purchasing a new bike. JP and the rest of his staff were very responsive and knowledgeable! The whole shop had a great vibe and awesome shop dogs! Would highly recommend if you are in the VT area and need anything.

We rented bikes for our vacation, they gave us great advice and we're very helpful with the process! Warm staff and made last minute adjustments so we could have the best of trips.

Great LBS. I stopped in because I saw a bike I wanted while walking by. They were eager to help from the second I walked in the door, and answered my questions even though I was far from a big ticket customer. And I bought a very nice used trek for a very reasonable price. They also have the cutest shop dogs.

I drove 4 hours to Burlington to ride the rail trail only to discover upon arrival that I had two flat tires! The folks at North Star Sports were super nice, got my bike fitted with two new tires, and I was on my way. So grateful that they saved the day! Also, there are multiple dogs in the shop. Best place ever!