Kentucky Truck Sales

Threw a low boost pressure code in our RV and couldn't make power of course. Limped up to KTS and they got us in the next day. Thanks to Nick and Steven for the quick ID of the problem but even more so, figuring out how to build a new boost pressure connection to my intake manifold. In typical RV builder fashion, they don't make our part anymore and it was already too long for a strengthened rubber hose, so the guys got a length of exhaust pipe custom made, created rubber fittings on the ends, made sure it was a snug fit without interferences, and we were back in business. 670 miles on day 1, it's solid.

Really impressed that Nick kept me informed on what he was doing and so it was a no stress event for us (except having to make our next project on the Canadian border in North Dakota).

Thanks to Matt and Chris on the service desk as well for keeping us in the loop and the great customer service.

Overall, a great experience for us. We feel like the price we paid was fair, we felt like we were on an equal priority footing with trucks which isn't always the case, and KTS was conscientious to the fact that we were full-time RVers. You guys rock! Thank you.

We had a great truck buying experience that I'm more than excited about for the next time. Mike really took care of our needs very quickly and stood on his word, thanks again. Kim had all our paperwork in order and out the door in moments. Great personable and knowledgeable group and good equipment. Thanks KTS!

Had a wiring harness going bad on my 09 and had one ordered back home but took one more load before it came in. They found the bad wire and they did a temporary wire to help me get my load delivered and get back home to get the job done. Had to go 110 miles to unload and then 450 miles back home. Everyone was very nice and helpful. Dennis was the mechanic and was very understanding of my situation and hand no problems helping me get back home. Most shops would of never tried doing a cheap fix like that for a long list of reasons. Thank you guys.

I could never express strongly enough how great these people are.they have spent a lot of time making me understand and feel comfortable with my new truck including having detroit call me and help to explain all features the truck has and how they work. The service department,as well,can't be beat.They are efficient and honest.I will use them as my go to everytime.

this shop did an excellent job on my truck. not only did they fix my water pump but in the process found another issue and saw that my unit was close to running out of warranty. I have a 3 piece exhaust manifold and they rebuilt it and my pump in less than an 8 hour shift. 1700 miles later hasn't lost a drop of coolant and no leaks in the exhaust. will definitely recommend to others

Needed to pick up a couple parts on a tight schedule and Frank did an outstanding job finding what was needed and explaining what was needed. I went to roll out the gate🤠 and he came running up and caught me before I left I had forgot all my paperwork at the parts counter 😦 He saved me a major stressful event ! 👍

Very professional and curious. Even though we didn't have a huge problem the turnaround time was super fast (in and out - same day). Great communication all the way around from the guys at the check-in desk to the mechanics.

They did a great job on our truck . They don't drag their feet like you see at other Freightliner dealers around the country. Turn around time on our DEF doser repair was quick and efficient .

Nice people Russell was a big help in service

Ron in service is wonderful! Great guy and very informative. Thank you for employing a great employee like him, very honest guy. Need more people like him! Thank you

OK let's start off with this is a Freightliner shop and their trying to fix our trucks the fastest and best they can to get us back out there rolling. I went in to see if they could fix my wiper motor problem. Tim the service writer told me straight up would probably be Monday before they could get to it, well as you know I have loads to cover and can't wait. Tim went out to my truck and adviced me on how to fix it myself if I wanted and directed me to parts. Thank you Tim. Went to parts and spoke with Mike. He educated me on how to fix my issue. He called it Wiper 101. Now Mike is a character, what a guy. Makes you laugh. Everyone that I came in contact with was super nice. Some of these reviews that I read don't make sense to me. I went knowing what was said and had a totally different experience. I would highly recommend this shop to everyone that needs work done and unfortunately can wait. Remember its a shop and we all like to be 1st in having our trucks fixed. Try them I did. I have already fixed my wipers with their advice. Thank you KTS.

Just a GREAT BIG OL' WOW...you couldnt ask for a better staff, helpful, friendly honest, and a BIG BIG THANKS TO CHRIS and Mike IN PARTS they are Absolutely the reason that Kentucky Truck sales will always be #1place to check out when we need ANYTHING FOR OUR TRUCK! you guys were amazing!!

KTS is awesome! I would give them 10 stars if the system let me.
I would recommend KTS to anyone within a day or two of Jeffersonville, IN.

Our Situation:
We were driving our 2005 Freightliner Toterhome (450hp MB engine) truck from TN back to Seattle when we stopped at KTS with an Ultrashift dash light issue.

KTS' Response:
Tim Bryson, at the service desk listened expertly to our situation. Tim's 24 years of experience assessed the situation and he personally asked the tech with the most experience in this area to take a look. Tim's assessment was spot on.

Above and Beyond:
As Tim was working on our specific issue, Frank, who also works in the service desk area, heard the conversation and, on his own initiative, took our VIN number and ran a complete report on the service work documented in the Freightliner system. He gave us a copy of the work history and took his time to explain the two mandatory repairs that hadn't been completed on the truck. We now have those parts on order (remember it is a 2005 model so parts aren't on the shelves anymore).
But, that isn't all. Because we are new to the Freightliner world, we needed some general knowledge about the truck to make our trip to Seattle more enjoyable. We asked Tim to lunch and he graciously agreed. Tim was spectacular. He answered every question we had, gave us insights into specific areas of our rig that would have taken us years to figure out on our own. He helped us buy a few key parts to have on-board as spares just-in-case a belt or filter failed on the remainder of our 3,000 mile trip. Mike in the Parts Dept jumped in and made sure we understood what each belt and filter was and showed us how to look up additional info online.

Summary:
Service like this doesn't exist in very many places. KTS, Tim and Frank know Freightliner trucks and they know how to anticipate their customer needs. From now on, any time we are within a day or two of KTS we will make sure to stop in.
BTW - their shop is spotless. That kind of pride in the place you work tells me a lot about the pride they take in their work.

Scott Burbank
A fan of KTS in Jeffersonville, IN

Bought a truck from KTS, this was the 6th truck that I have bought in the last 4 years and this was the best experience I have had so far. Good service both before and after the sale. I will call them when it is time to buy another truck. Thanks Darren

Bought my 2016 Izusu gas here. Couldn’t ask for a better experience. Chris and his staff were all very professional. Truck now has 29000 miles on it with no issues. Thanks Kentucky Truck!!!

Mike in the parts dept was very thorough and helpful with my parts sale to get my customer's truck up and running asap. I greatly appreciate it!

Great place to do business. Staff here is great as well!

Very helpful parts and service center. They was trying to help me in solve the issue I had with the CPC4. Thanks for trying to programming it.

Had very good service tgey said I could pick up the truck Monday and they had done and waiting for me Monday when I got there very satisfied thank you Bill

I can't remember his name but the guy at the counter gave one of the best customer service ever . I just was looking for a fuel tank cap keep it up body good job