Sun East Federal Credit Union

They are very friendly. they gave me a great rate on my auto loan. I use them for my business and you can download the last 18 months of your transactions into Excel and a lot of banks don't have that . I highly recommend something East Federal Credit Union

I just closed my Bank of America account to switch entirely over to them

I have not had nothing but great experiences with Sun East. In fact today I had an issue with my account. But was afraid after being on hold so long that we may get disconnected. Then I would have to start the process over again. The customer service representative ensure me that she would call me, if we became disconnected. I thought that was really professional.

friendly service; very courteous and efficient in resolving issues for customers; member service representatives are professional and knowledgeable

The people working in the Wilmington office could not nicer and more professional. Will use this office for all my credit union needs

Ash was amazing and so helpful!

I like the convenience this branch offers. Their staff is friendly and helpful.

I wouldn't even give them a 1 star . If you encounter any financial issue they will not help you in any way. Wilmington branch is so unprofessional looking. Why I had to talk to a gentleman wearing vans sweat pants and sweet shirt and mumbling like he had no clue pretty sad in hard times they just can't help

Please if you are using this credit union as it is part of the shared branch agreement please know that your call may never be answered as they have the worst call center Ive ever encountered. I commute to Delaware for work and needed a credit union to do a transaction while I wait to go get my new card as it was compromised.
SO I call from my work phone & then from my cellphone 4 times altogether and with a total waiting time of 25 minutes. Freedom Credit Union has a much better call center than sun east. I left 2 very clear voicemails expressing my immense disappointment as I now have to wait another 24 hours to make the transaction. All they had to do was their job being to answer the phone.

There is no reason for me to make another attempt to do business there I will stay going to Del1 credit union when I am in Delaware for work.

My family's been a member of Sun East for generations. It's sad to see what it is today. The Wilmington branch is the only one that is close to me now but it is impossible to get through the doors ever and the ATM never works. At this point I sadly need to change Banks. I don't understand what the point of this location is if you can't get in and the ATM doesn't work.

If you have a problem they tell you to stay on hold for indefinite amount of time when they do call you you better be ready to answer the phone because if you don't get that phone call you will have to start the process all over again this is the worst customer service from any company I've ever dealt with in my entire life

Website says donate $10 and become eligible for membership. Donated and applied and denied. Bait and switch

These thieves will fee you for anything. Do not do business with them under any circumstances.

They must hire the cheapest cleaning people to clean their office because they are lazy they throw their trash out into the trash can on the sidewalk that is supposed to be used for customers walking by it has been reported many times and it still goes on no wonder people complain about this place

This company is horrible to work for and they do exactly the opposite when serving customers they do not care about customers or employees at all

They charge $10 to cash a chk, for non- members, I’d never bank w/ this Bank w/ this policy.. & I will not take Checks from this bank!