Saugus Auto Mall

My father (a retired mechanic of 40 plus years) came with me to inspect a 2011 Saab 9-5. He rarely walks away from a car inspection with praise for a vehicles condition; he did on this car. The professionalism and friendliness shown to me and my Dad was beyond what either of us expected. Ali is not only a top-notch sales person he is respectful, attentive, clear communicator and a genuine individual. His attention to detail and thoroughness on my request went above and beyond my expectations. Ali listened to my terms of condition and was happy to meet all the terms. He made himself available at all times and responded to my text messages within minutes. I highly recommend doing business with Saugus Auto Mall especially with Ali.
The interior of the dealership is nicely decorated, clean and welcoming. Ali and I had coffee as the final touches were being taken care. I never felt pressured or intimidated; it truley was an amazing and pleasurable experience.

I live in Northeast PA and found the car I wanted at Saugus Auto Mall online, and after having an inspection done, went and picked up the car. Ali was very helpful and polite. When I arrived he had the car washed and filled with gas for me. I looked around the lot and it seemed like the rest of the cars they had they were in very good condition. This is definitely not one of those "beater" used auto lots, all the cars seem to be cared for and well maintained by both previous owners and the Saugus Auto Mall staff. I was worried that the car was not going to be in the condition that Ali had assured me it was, but I can confirm that he was telling the truth about the condition of the car and can vouch for his trustworthiness. Highly Recommend.

We looked at a lot of VW Golf TDIs when searching for a reliable first car for our son. None compared to the condition and price of the one we found at Saugus Auto Mall, and this includes VW "Certified Pre Owned". They took care of all the maintenance that was promised, got me a terrific rate on financing through a local credit union, and had the car ready when promised. I'll look there first for all future car purchases.

I'm in the process of rebuilding my credit and purchased a beautiful car through Saugus Auto Mall. Ali at Saugus Auto Mall made my experience a lot less overwhelming than I anticipated and was able to find me a loan that was better than I expected! I will recommend them to friends and family. Thank you

What can I say... by far, the best car buying experience ever! I have bought many cars over the years especially from the big box dealers. The ease of doing business is still leaving me in awe as I look at my new purchase in the driveway. The financing process was the easiest, most convenient and by far, best experience I have had when purchasing a vehicle. I shopped around for a rate and their finance person Jason found me a phenomenal rate... (and by the way I work for a financial institution) Speaks volumes. High quality, very reasonable prices and really solid people. Thorough, efficient and trustworthy. Did everything they said they would and superbly well! It was quite an experience. I would highly recommend Saugus Auto Mall! I can't say enough good things! 10 stars if I could!

My car buying experience from Saugus Auto Mall was excellent! The customer service we received with the person we interacted with, Ali, was particularly agreeable.

We went to test drive the cars on a rainy day, and the ever-so-positive Ali provided us umbrellas and went out of his way to ensure we didn’t get rained on while checking out the different cars. Also, he was very attentive & patient with all of our questions before and during the car-buying process.

Lastly, once we had our mind set on the right car for us, the financing process went quickly and smoothly, with Ali keeping us updated at every step. Highly recommend!

I worked with Alizera, he was fantastic. He expedited the entire process. I told him when I was able to come in and see the vehicle that I was interested in and he had it ready and waiting for a test drive. After driving the car it was a hassle free experience going through the numbers and having financing taken care of.

Jason the finance manager was great as well. He advised instead of pushing any extras like warranties and what not.

All in all a great experience from test drive on Monday to picking the vehicle up and bringing it home Friday afternoon.

I would highly recommend them.

I had a fantastic experience with Saugus Auto. The process of selecting my car came without the typical pressure of buying a new car. The staff were very professional and very easy to work with. A wonderful experience with Sales helping me select a new car and trading-in my old car to financing to picking up my car. Easy and most importantly stress free. A superb car purchase experience. I highly recommended Saugus Auto and plan to send family and friends their way.

My husband and I bought a SUV from them last December. I waited a bit before I give my view so that I can fully test the car and after 2 months of driving, everything has been good. And their price is fair. There was a hiccup around getting the title straighten up but Ali and the owner have been transparent and helpful. Overall, we are happy that we chose this place and I hope we can work together in the future as well

Purchased a used car there. Great experience working with Ali. He is a very nice sale manager and gave me more promotion. He made me feel comfortable with no pressure and helped me a lot. Well maintained vehicles that are clean! I am VERY satisfied with my car and I would recommend to stop in, if your looking for a great vehicle. Also very knowledgeable service technicians right on site. Really a good place and HIGHLY Recommend!

Was looking for an Audi Q5. Ali contacted me immediately and made my experience very smooth. I live over 2 hrs away, so Jason and Ali took that into consideration when dealing with my down payment, registration, and paperwork. I drove there when I saw and test drove the car, and again when I picked it up. That's it! It couldn't have been easier. Jason made it so that the monthly payment worked within my budget. As for the car, NO COMPLAINTS! Would I buy another car from them? ABSOLUTELY! You can't go wrong. They deal with high end cars at affordable prices. If you want to drive like a prince on the budget of a pauper, give Ali a call. They will make it happen.

I bought a Ford Fusion from them last month and it was a very pleasant experience. I worked with Ali and Alireza and they were excellent. They are not pushy at all and in opposite, they give you honest and unbiased advice without putting their own benefit ahead of yours. They even fixed a tiny problem two weeks passed the purchase, which technically they could refuse to do so. I couldn't be happier with Saugus Auto Mall and the car. I will definitely be back for my second car and already referred my friends to go there as the possible first and last stop.

My wife and I bought a car from Ali at Saugus Auto Mall. The car was perfectly presented and we test drove a couple of other cars on the lot, too. Taking car for a pre-purchase inspection was not a problem and Ali let us use his dealer plate. Buying this car was easy, comfortable, and never with any pressure. No doubt we would look at their inventory in the future and highly recommend them to our friends and family as well.

Purchased my car remotely from 500 miles away! They helped me with financing, and shipping. The team is super friendly and communicative throughout the process. Strongly recommended!

From my first conversation with Ali until we picked up our car it was a very pleasant experience. The atmosphere is relaxing and not your typical car dealership experience of feeling pressured or rushed. Ali was very quick to respond to any email or text I may of sent and the purchasing experience was just as smooth and easy. I would highly recommend this place based on my first experience.

All of the staff at Saugus Auto Mall were extremely helpful and the sales staff were not pushy like that of a dealership. They have quality cars at great prices. I purchased an Infiniti and before pick up they not only registered the car they also inspected, had it detailed as well as changed the oil and fluids. They made sure that everything was taken care of so I didn't have to worry about a thing.

100% recommend!!!

Had a great experience with Ali and everyone at Saugus Auto Mall. They have a great selection of vehicles and allowed us to look at each vehicle and conduct a test drive. There was no pressure to sell us a car and they allowed us to make our own evaluation. Everyone was very professional and knowledgeable about the vehicles, history and financing. I would recommend visiting Saugus Auto Mall to buy a vehicle

Auto mall was a stress free experience. Ali was knowledgable and didn’t make me feel pressured like some of the dealerships I visited prior. He made the process quick and easy. He’s been highly approachable, even post purchase when I had various questions about the vehicle. His finance partner, Jason was super helpful as well. This is such a better experience than you will have at a larger dealership. Would recommend 😊

Very welcoming, knowledgeable, any questions i had they didn’t hesitate to reach out either through phone or there text message system. They always kept me informed of my car. Love my SUV, Financing was quick, easy and very helpful thanks Jason for getting me the best deal. Allie was awesome. Great customer service, the guy Mike that works there was awesome as well. It’ was pouring and he helped me with get my 2 month year old daughter in my car while my son was sleeping in my arms. Very appreciative for that. The best used car dealership in the North Shore. Check them outt!!

I had a great experience purchasing my vehicle with the Saugus Auto Mall. Ali - Salesperson was great to work with. We agreed upon a price and fixing some minor items that the car needed and they delivered what they promised. They kept their word and that is rare in any business especially the car business. I would definitely buy another vehicle here and would strongly recommend this dealership to my friends & family.