Fifth Third Bank & ATM

Just had the best experience I’ve ever had at a bank. I had a couple issues with my accounts not showing up on my app and Rebecca was so helpful in getting everything fixed! We had two different issues and she and another coworker got them both resolved quickly and were both very friendly in the process. I’ve always banked with Fifth Third but I will be coming to this location on 4th street in Covington from now on!

We've had success with customer service at this bank many times when visiting. When opening a new account, went smoothly. I would agree with others, wait time could be improved. But, staff is knowledgeable about products.

Great bank. Great staff. Mr. Kirby will help his customers out in any way. I had a frustrating situation and he helped me out so much! Thank you all!

Very friendly and welcoming staffs.

this bank is exceptional and a great atmosphere. they know my name. i recommend that they need play music inside or outside.

Some of the newer machines allow you to choose how you want to receive your money. They ALL should give this option.

Sent carrier through and waited at least 15 minutes while they waited on everybody else in the lobby ask for an updated balance and they didn't send me that either had to wait another 5 minutes for them to do that then she almost took my hand off while I was trying to put the carrier in back in.... I'll use a different branch from now on

This is the worse banking experience I have ever had and Spencer Sharp the manger needs to have immediate minority customer service training as he was condescending and dismissive when my behavior remained calm and professional. I would hate to see how you treat your other customers. Absolutely horrible way to represent the 5/3 brand .

The absolute worst banking experience I have ever had in my life!

The worst ran banking branch I have ever worked with. They can’t cash checks or complete basic loan documents. My wife and I had to come in on FOUR separate occasions to finalize loan documents because they kept misplacing documents. They were unable to even set up a basic escrow account. This is basic banking and legal requirements for any banking institution. When I asked to file a complaint they directed me to the CEO of all of 53rd.

i never seen a bank branch like this location.
slow people, rude and some of them are raciste.
i was denied services once here because of ignorant teller and his managerat a time and i went to a different branch and they help me right away.
icalled themain number ti report my experience and no one reachback to me yet after a month.
theonly reason i come here is because they are close to my home.
i am in the process of moving my business toanother bank.

A bunch of corperate theives. The charges from them manipulating withdrawls or holind transfers even when it has long been completed. Save your money. Bank somewhere else. Erroneous charges caused overdrafts, even when returned kept their charged for overdrafts that weren't, I can not take it anymore. Charge after charge and not you do not owe sonehow they find a way. Everytime i check my account i reach for the lube...

Rude tellers. Zero service. And firth third wants you to pay 8 dollars for a check, while you're doing a ton of business with them

Every time I come through the drive through, it takes them at least 10-15 minutes to help me. IM CASHING A CHECK. I arrived before some lady however, she was helped before I was... Terrible terrible terrible, every time.

The people here are very rude at this branch don't go!!!?!?!