AAA | Bob Sumerel Tire And Service - Florence

While visiting Newport I came back to a flat tire. Aired it up and started my trek trying to find any place that could help. These guys fit me in shortly before closing and got me back on the road with fast and professional service and even went above helping me keep my car clean and recommending items I need in my car. Not only do I recommend them I will make the drive from Lexington up here in the future whenever I need tires.

Shop is clean, organized, professional. The waiting area is clean, organized, and welcoming.
Staff are friendly and knowledgeable.
They had my somewhat rare tire size in stock when no one else did. (275/45R20)

Amazing staff! Honest prices and service was quick and fast. Explained everything great to a girl who knows nothing about cars. Will definitely be going back for any services needed in the future.

I have had AAA for years. I went to get plane tickets for an upcoming flight in May. Steven Rose was the agent who processed my tickets. He was so kind, knowledgeable and engaging. I so appreciate his kindness and expertise.

I called ahead to ask if they could do a tire repair due to me noticing a slow leak in my front passenger tire. They said I could come right over-upon arrival I was greeted and helped right away. The patch took about 20 minutes but they were sitting on 4-5 card ahead of mine. I appreciate then dedicated someone to do my minor job and not just making me wait until the more involved work with other customers was complete. Would highly recommend

I was in today working with Maurice. He is a phenomenal guy with excellent customer service and got me in last second.
Everyone at the office was very friendly and took excellent care of my vehicle.
I would recommend this place to anyone specifically working with the manager Maurice.

I am from out of town and needed some tires ASAP. I called this place and spoke to a very nice gentleman named Bobby. He looked up tires for me and tell me the best price out the door. Are they didn’t have the tires I wanted in stock so unfortunately he took it upon himself to upgrade me for no extra charge for my inconvenience lol. I also couldn’t find my wheel lock key for the first time ever 🤦🏻‍♂ they did their tricky mechanic stuff and had no problems changing out the tires. I am very pleased with the customer service at this location and will be doing business here in the future 😎💯

The AAA women were so helpful. They gave me information about my upcoming trip to Frankenmuth, MI. I didn't know I needed (but definitely did). Thanks!

Great experience getting 4 new tires installed. Professional staff, very clean shop and competitive pricing. Highly recommend.

Traci Clancy was a wonderful agent! She was compassionate, kind and gave me great travel advice! Her down to earth personality made my experience at the store fantastic! Highly recommend and she give great advice. ~Be well and take care!

Got me in without an appointment, did excellent work for the lowest price around, and were quick and friendly

As a woman, it is very hard to find a mechanic that you can trust. I moved Florence little over 5 years ago and I have previously taken my car to Midas, Tires Plus, Tire discounters, and a private mechanic in Carrollton. Of all of those, I found AAA Bob Summerel in Florence Kentucky, to be the best choice and unless it is something that they cannot do there, I have no plans to go elsewhere in the future. I have some other things I want to have done to my car, and it sounds crazy to say I'm looking forward to getting them fixed as I'm able but finally I found someone who is close by and trustworthy. As a disclaimer, I would also like to say that Tire Discounters and the private mechanic in Carrollton did nothing wrong. However as for Midas and Tires Plus, you will never get my business again. Thank you AAA for treating this woman with respect. You've earned my future business 🙂🙂🙂🙂🙂.

Stopped in to get air in my tires. They never asked if I was a customer and gladly did. In fact the GM filled the tires, explained why he was going a little higher than recommended, etc. Great customer service and focus!

This service station is outstanding. They do a great job of getting you in quickly. They do great work, and the station manager Bobby, is extremely knowledgeable, and genuinely cares about you and your vehicle. I highly recommend this place.

Would recommend Bob Sumerel, will go there again next time I need tires

⚠Jay is a very friendly person. Great staff. They went above and beyond with my repair. My experience here was phenomenal. Pep boys recommend them too me because my van was to big for their shop. Free AAA for 1 year?? I love it. Yes I'm covered by AAA 🏅🏅🏅

Great service and they offered me a free Lyft shuttle. Thanks to Troy for hooking me up with a good set of Coopers for my van.

Being from out of town and having car trouble is a scary thing. Glen Chapman was very reassuring that everything would be okay. He showed me how severe my issues were and pointed out how much worse it could have been. So grateful to have found this company. Their prices were fair and competitive.

Good, fast service. Price was reasonable. I went for a tire repair and it took 30 min. No surprises; no extra charges. Was informed my tires were needing change, but was not pushed on it. Satisfied with their service.

I've been having my vehicles serviced here for years. Always a great experience. They keep getting better. Bobby is the best in the business.

I needed 4 new tires before a long driving vacation. The price and service were superb. Troy made sure I had the correct paperwork to get a $70 rebate to make the price even better. While waiting I noted that Troy dealt with a rather rude and condescending customer with professionalism and courtesy. They have full service AAA travel information on site, so you can research your next road trip, or plan your next vacation while you wait. Highly recommend Bob Sumerel, and especially this location.