U.S. Bank Branch

Been going to this branch for about 10 years for personal and business. In that time they have been late to open only twice. Not bad! The staff has always been very friendly and helpful. I use the driveup mostly and sometimes get foreign currency. Very professional with overseas wire transfers and the like. Full service! (This is for the Bayshore Glendale WI branch)

Always a positive experience in this branch.

I like the US Bank inside Bayshore I've been going to the bank over 30 years when it was called the first Star Bank that tellers are very friendly and helpful to me 🤗🐼

Very helpful Teller (Jonny??) He taught us how to cobrowse on the USBank app.

Great service! The staff is always pleasant. I'm glad they have longer hours in the drive thru.

Always helpful and the Staff is Super Nice

Obviously young lady wasn't pay attention I was just in drive thru. I ask her too deposit $70 into my checking. She deposited the $80 pay attention and alittle nicer too customer service. Please!!

You guys could really use a second ATM at this location, its busy often and sometimes its just just not working at all. EDIT. I don't think you actually read my review. I'm telling you that your ATM is regularly out of service, about half of the time I try to go here, the darn thing is broken. You could use a second ATM. This review was originally from 2 years earlier, its still the same today, regularly out of service, super annoying.

There was a young white man(didn't catch his name) that was working today(5/17/2022 around 12:30pm) . Extremely rude from get-go. I was trying to get a cashier's check, he appeared to be busy so I waited to step up to the counter until he acknowledged me. Instead he looks up and in the rudest tone he says "what do you want." I didn't even think about it at the time because I had a million things on my mind. Then I proceeded to ask for a cashier's check and instead of doing his job and being helpful, he's says we only do cashier's checks for customers,which btw the website stated something different, then decides to NOT acknowledge any of my follow-up questions. He caught me on the right day, because if it was any other day. I would've corrected his attitude from start. I'm not sure if you guys are desperate for employees, but my dog could provide better customer service.

The banker Samuel was very rude, sarcastic, and appeared nonchalant about my concerns with my account. We are in the middle of a pandemic (COVID). We are all trying to get acclimated with the new way of living; however, Samuel left me feeling incompetent after asking what correct forms I would need to resolve my second issue regarding my business account. My original reasons for coming in were still not completed (after coming to my scheduled appointment due to the ongoing problem not getting resolved via the drive-thru service window). He blew it off as if he was rushing to end our scheduled meeting after 3-5 minutes of it beginning. The way he spoke to me was insulting. I felt throughout the session that I was wasting his time. Save yourself the hassle, and don't book an appointment with this location if you don't already know the banking system and what proper documents are needed.

We made an appointment for my mother to get into her safe deposit box today. She does not drive. When we got there they told us they were doing work back there and we could not get in. I wish someone would have called us to let us know.

It was my fault at first when I reschedule and then call for cancel but at least I call for cancel. The women answer phone for the appointment was so rude, she said “it is ok” and then hang off immediately without saying about rescheduling for me or something. She is so rude.

I've been sitting at the drive through window over 10 minutes now. Only 1 person working the drive through on a Saturday. Only 2 tellers working inside on a Saturday. Drive through teller finally sent my receipt out to me. Never said a word to me. Horrible service

By far, the SLOWEST service I've ever dealt with. No line in the drive through, yet waiting over 30 min just to pick up my debit card. Everyone I've ever dealt with working moves slower than a snail.