FareGeek Inc.

I booked my flight and cancelled within an hour because my girlfriend decided to change her mind in the location. Elsa my representative was very helpful in explaining the process on how the refund work since no actual ticket was issued, and even though there were 3 temporary charges to my credit card instead of 2. She assured me that all charges would be refunded within 3-4 business days. Thus far I was very happy with the customer service, I will have my girlfriend leave another feedback once we receive the full refund.

Follow up on (got my full refund back without a problem!)

BookAirFare was the best price available on such short notice. Furthermore, unfortunate circumstances arose and my ticket that I had not insured had to be cancelled. I called customer service and spoke with Michael Ramsey. He was one of the best customer service people I have spoken to in a long time. Not only was he extremely understanding, he changed my ticket to a refunable ticket to save me an extra $100 on the cancellation fees - AMAZING!

i bought a ticket 2-3 months ago and had to change the dates, Thankfully Michael Ramsey was their to make sure i will get the same flight and kept following up with me via emails to make sure everything is fine. I want to thank him personally since i have been talking to other agent and did not get the same treatment. Michael was considering and caring and exactly what i expect from a customer service. With that being said Airfare and Michael are now my 'go to' address whenever me, my family or my friends need a flight.
Thank you

Amazing!! I had a great experience with Airfare. I called in and spoke with Michael Ramsey about my flight and was pleasantly surprised by how patient, nice, and flexible he was with my request. He made what was usually a stressful situation easy and enjoyable. I will defiantly be booking with them again on all my future travels. Thanks again to Michael, he made me day.

I have to say I as totally shocked at how Michael Ramsay helped solve my holiday travel dilemma! I actually got to speak to a real person, and wasn't passed around from robot to robot!

He had my best interests in mind, kept me calm, and helped me not only change my original one- way flight, but upgrade the round trip with new dates that I needed. Offering advice on timing and how to save money!

He offered an additional discount for $150 too, it's was a holiday miracle! I doubt I would ever get this kind of service directly through an airline! This is my first time booking with a travel agency and was extremely nervous that I'd made the wrong choice, and that any changes would result in huge penalties.

Michael is my new go-to for flights, when I need to get across the country, travel for work, and of course for fun! Thank you Michael for being so passionate about what you do, Thank You!

Michael Ramsey was phenomenally helpful in sorting out a huge miscommunication with my credit card company cancelling and re-opening/changing the time for my flight.

What I thought was going to be $1,500 was cut in half because he was able to spend more than half an hour listening and clearly understanding and working on my behalf.

Really helpful, really impressive.. I wish he could somehow help me all the time. LOL.

My representative was very helpful and really helped me save money for my flights. Michael Ramsey was my customer service representative and I really appreciated his assistance. I am a single mother buying multiple plane tickets and he helped me get the tickets within my budget. I will definitely be using FareGeek again...Thanks!

My agent Michael Ramsey was excellent and extremely helpful! He was able to help me get my flight changed with ease, in no time AND at a discounted rate on the airline's change fee. I'll be booking with FareGeek again. Thanks!

Michael Ramsey
I made a very big mistake buying tickets on line and would have lost about 1400 dollars. Michael very calmly assured me he would take care of the situation. He turned one-way tickets to round trip tickets for my husband and I. What a relief and I very much appreciate what he did. I liked the calmness he exhibited with the situation.

Thank you!
Gwynna

The bad reviews show a lack of understanding on the part of how this business works. They aggregate data from many different airlines and, for example, if a flight from Delta (on Delta's website) is from New York City to Paris and priced for $400 at 8AM, and one seat is left, then FareGeek will show $400. They will contact Delta and book it for you. Now, say someone buys that seat from Delta. FareGeek will show stale data and show the seat is still available. Not sure how long their data will be "stale" but that's how it works. That's where you come along. You book the $400 seat from FareGeek for that flight, FareGeek hours later tries to book it with Delta (a person does this), and they find that the seat is no longer available. Now you've wasted anywhere from a few hours to a couple days, and FareGeek either says it costs more money, or they cancel your ticket. Doesn't seem like the best business model, but that's the way they operate from my understanding.

Using FareGeek, I booked a ticket back in January 2015 for $446 for a round-trip flight from NYC to Beijing on Transaero. Transaero's own website showed $800 and all the other popular booking websites showed the same price. After I booked it on FareGeek, I read the reviews and was extremely worried. Two days later, I got a confirmation from Transaero itself that the tickets were booked. The charge on my credit card was from Transaero itself. I was still worried since I read reviews that stated these tickets could still be cancelled and nobody would ever tell the customer. I called the airline a few times and they still confirmed the flight. My flight was in April 2015. No issues whatsoever. I really can't say anything bad about my experiences with FareGeek. Keep in mind if I had to change or cancel the flight, I lose the "advantages" that one would receive from booking with the airline itself (ie. I'd probably get charged a few hundred dollars). I don't remember the term, but there's a reason the tickets are sold by the airline this cheap. The airline generally wont be flexible if an issue comes up because they sold you such a cheap ticket in the first place. Also another reason that the tickets were this cheap was on my flight back to NYC from Beijing, there were only 70 something people on the Boeing 777. I got 5 middle seats to myself and had the best flight ever.

My experience with airlines and their customers in general is that people have unrealistic expectations. They think if they have a flight tomorrow that they can call the airline today and have their flight re-scheduled for two days from today for free. It doesn't work that way for free, folks. The airliner isn't going to lose out because you decided on a last minute change, whether it's your fault or not.

Amazing experience!! I have used Faregreek to buy ticket for India twice this year. First time Nathan helped and second time I got help from Hardy. Both are amazing, responsible and very patience. First time, I bought ticket one day before flying. I got very competitive rate. I will highly recommend this service.

I talked to Maverick on the phone about a change in reservation and flight dates. I booked with Bookairfare which is their sister company. He was really helpful and extremely nice! A lot better costumer service then I'm use.

I needed to change my flight and thinking that this would be an impossible task Micheal Ramsey proved me wrong. I am so lucky that faregeek hired a super star employee like Micheal! He was so polite and truely concerned for me. He cared so much that he sat on the phone with me for as long as it took to take care of my appointment. He could have brushed me off and told me there was nothing he could have done for me, but instead he saved me money and found the perfect flight for me. I have never had such great costumer service. He walked me through everything step by step and had answers to all my questions. My experience with faregeek has left a huge impression on me thanks to Micheal. I am convinced! All my travel needs now will be met with faregeek, and hopefully with Micheal.

Michael Ramsey was extremely helpful and courteous to my needs, which were complicated.

He ultimately saved me time and money.

This is my first-time experience with FareGeek Inc, and so far it has been a pleasant one. I rate this service representive as a 5

Patricia Pope, MS

P.S. OMG...After reading the posted reviews, I am very concerned. since most are disgruntled consumers...to be continued

Michael Ramsey helped me when I had difficulty vchanging my name on my flight and helped save me 150 dollars, I would highly reccomend him as he was very nice and helpful. It was the best experience over the phone doing anything like this.

I found FareGeek and its staff amazing in customer service, integrity, resourfulness, and plain old fashioned courtesy and kindness. Unbelievable and rare for an online travel company in the 21st century.
I was fortunate to deal with Agnes one of the most professional managers I have ever dealt with. He got me a complete refund without a penalty on an airfare with both efficiency and coutesy. He deserves a raise!
I highly recommend FareGeek for all your travel services. They are an A-1 organization. I would affirmatevely use them again and again!

Harold was very a helpful agent in the process of rescheduling my flight after going threw many misfortunes. He has helped me so much that words can not describe how amazing his customer service is.

Always good for my savings
This website offers the best deals to the best tourist destinations. I have always been able to bag a cheap deal without any compromise on the service. Keep up the service level.

Just booked after a long Gap, Service still the best.

After searching the web found this site, it really has low prices and good holiday packages.
The Customer agents helped me to navigate the site to book flight.
Great Experience.

I have to say that beside the fact the prices are good, I had Michael Ramzy helping us with the tickets and the change and this guy is AMAZING not only he worked hard to help us get what we wat he also made sure we are happy and satisfy. I would defiantly work with him again.