SouthStar Bank, Southwest Austin

The process of opening an account was fairly easy and pleasant. Service was friendly & professional. I was guided through choosing which accounts would suit me best, my questions were answered, & it was all done in a timely manner. I would suggest to count on being there for at least 30mins.; I’m sure time may vary depending on what your needs are & how many questions you might have. They also made me comfortable with a nice cup of coffee. ⭐⭐⭐⭐⭐

Best bank in the area! The entire banking team is friendly, super knowledgeable (especially Kimberly and Faith) and always willing to help. The best part is they actually get to KNOW their customers and will greet you by name as soon as you walk in. It's like walking into your own home made of money. 10 stars!

The customer service is outstanding. I had failed to notice that my payment did not go through for our rental home (I simply transfer money from the app from our southstar checking account to the mortgage I have with southstar each month) and I received a very personal and friendly email about it from Trent. Thankfully they sent the email or I may not have noticed for a while!! We figure out why it was stopped and remedied the situation immediately! May move all my accounts here due to their customer service! And they are super friendly when I go in as well!

Great customer service!!! Faith, Dylan, and the entire team at SouthStar are so helpful! And I love the hot coffee and snacks in their beautiful lobby!

Been with South Star for 9 years now. South Star has served my Construction loan. I always look forward to making it to the branch to see smiling friendly faces. Great to work with Alison and Faith.

SouthStar Bank is the best Bank I've been with throughout my years. They've consistently given me amazing service over the phone and in person. If you're looking for a local bank or a bank in general to go with, I'd heavily recommend checking them out.

Working with Kimberly and her team was a great experience. They are very professional and courteous. We had a short timeline to secure a loan and they beat the timeline by being extremely efficient throughout the loan process. I definitely would work with them again.

I love the very individualized special treatment they give all their customers. You walk in and they know your name!

This bank makes you feel like family. This is how banks used to be and this one has not changed. I highly recommend SouthStar , I love banking with them.

I have been saying for years I was going to leave my big bank for a local one and the time finally came yesterday. I have used SouthStar for years on the mortgage side however had not made the switch with my checking accounts. Joyce took great care of me and was so welcoming to my new local banking family. I am thrilled to have made the move. Local and home town is definitely better in my opinion. I like having a personal relationship with my bank ... I had lost that and am so happy to finally get that back.

Edit: I tried these folks out again after a manager called me and they have been very nice and helpful. They kick back my mobile deposits way too often (no issue with other banks), but other than that the staff is great and always remembers me. We now have our operating account with them, and I have a personal savings account with them as well.

Waste of time; killed my whole lunch break here to find out they can’t take a personal check to open account without holding the funds for 7 days. It’s a shame because they’re close to my office, but now I’m not going to get to eat.

I've used SouthStar bank twice now, first when we bought our property (a lovely 35 acre farm) and then again a few years later when we wanted to build our dream home on our property. Kimberly Watson has always been AMAZING to deal with. They were able to understand what we wanted to do and work with us, while no other bank could handle such a large piece of land initially, and then building the house on it. They worked with us through the whole process, and were extremely friendly, caring, and really wanted us to be a part of the process and a part of the community. I wouldn't look anywhere else for my needs, that's for sure!

Dylan Wald at SouthStar Bank was absolutely wonderful! He helped us get a fourplex with a low down payment when no other lender could! He always kept us updated, was quick to respond to questions, and guided us every step of the way. I would happily recommend him to anyone looking for a home loan!

I love this bank. When you call them on the phone, you actually get someone in a few rings. A person! They know me and for the first time in a long time, I feel that they actually care about me and my business! They offer CARD VALET which is a really good protection on my debit card. FIVE STARS for SOUTHSTAR BANK!

SouthStar Bank is remarkable. I love that the employees treat you like a person and not like another account. I value the customer service and the fact that it's not another "big bank."

We worked with Kimberly Watson to obtain a construction loan recently. Kimberly is professional, responsive, and stayed on top of our project with a sense of urgency from the minute we reached out to her. We enjoyed the experience so much we referred our family member to Kimberly and SouthStar Bank immediately.

South Star is a prime example of why it's a good idea to bank locally. Everyone there is friendly, helpful and very good at their job. You will not regret banking with them.

Kimberly Watson and all of those involved with assisting us with our new home construction draws have been amazing. The draw forms are easy to use and the turnaround time once a draw has been submitted has been exceptional! Thank you to SouthStar for making what can be a very stressful process a little easier.

Southstar Bank is amazing! Kimberly Watson is a very knowledgeable loan officer and helped us refinance our home. I highly recommend using her to help with all your real estate lending needs!

We are about to wrap up our second loan with SouthStar. First was a land loan and the current is a construction loan. I cannot say enough about what a fantastic job, Ben has done. He worked both loans and is extremely professional, goes above and beyond to deliver and would highly recommend Ben and SouthStar to anyone. Ben’s communication and responsiveness is spot on.

Kimberly and the entire staff have made every transaction a breeze. They provide concise, easy to follow instructions, and service is prompt and professional. We will continue to use SouthStar for our banking needs.