Dynamic Travel & Cruises Inc

My name is Lori Hilliard, I did a horrible wrong. I accused, Mr. Cosgrove of being a scammer. I would like to make that wrong, right. Mr. Cosgrove runs a good honest business. He is dedicated to his field of expertise, and spends many hours making it the best, for his customers. I had wrongful things done to me and took them out on him, things that did not involve him or his business.
I only hope the ones that viewed my previous comment, view this one as well.
Again, I'm very sorry. Please call Mr. Cosgrove, for all your travel needs, you will be in the best of hands. Sincerely....

Very professional and fast service. I always use Donna Vanderschaaf because she's so sweet. I'd recommend Dynamic Travel and Cruises to anyone.

Very good agency, and they have been in the interline industry as well for many years.

Very helpful in making my reservations for vacation. No stress.

Good pricing and knowledgeable travel counselors.

All you could possibly need in one spot.

Good

Susan is amazing !!!!

When I had a problem with a refund on a cruise I was ghosted

Very bad experience!! We gave Dynamic Travel over $1600 for a cruise to Alaska on Royal Caribbean Cruise line in January 2020. Due to the COVID-19 the port of Vancouver, where we were to cruise out of closed on March 13, 2020. On March 17, 2020 we canceled our cruise since the port was closed. According to dynamic travel in Southlake Texas we should have waited another week and let Royal Caribbean cancel our cruise then we would have received our refund. When we spoke to Steve Cosgrove, owner of dynamic travel he kept saying we canceled under penalty time so he would not refund our money. We canceled more than two months before our cruise date of May 25 and Royal Caribbean never sailed! He kept telling us to sue him. He was VERY rude. I asked if this is how he treats their customers during the COVID-19. He kept repeating… You cancelled during a penalty time. Which I tried to explain on Royal Caribbean it says if you cancel before 30 days of your cruise you will receive 100% refund… He just kept speaking over me saying, you canceled during a penalty time.

DON'T USE THIS TRAVEL FIRM!!!!
Use someone else. This place is the worst. Takes your money then could care less about you. Very bad experience.

Not very informative