Chase Bank

I’m happy to write this review. The best advice that I can give is to have an appointment. Call before. These branches are new and are still working out the kinks. Rick Rico thank you for giving me great customer service. I hope that customers will work with you and get to experience great customer service as I did.

Was close to losing my mind over Chase mistakes, but Kevin found a way to smooth the situation and fix his colleague's errors. Excellent customer service, initiative, and handled my frustrations well.

This place is a amazing I got assisted and helped last minute to closing. When they say they close at 6pm its closed. I had to do this bank errand and that day was my only day I could do it and thanks to Eddy (one the manager) he came a assisted me and said look I will help you as much we can. He called an amazing person to assist me with my needs. Jennifer, was professional and assisted me immediately I appreciate her taking her time and staying pass the hour helping me.

Meena is a great personal banker. She is very helpful with my business and personal account. She calls to check the status of my business along with making sure transactions are accurate. She has made my banking a very easy process. A+ service.

Their appointment system is a bit weird. And they don't have teller booths like most banks (just talk to any bank rep at the door), but maybe that's a good thing. I haven't had a bad experience yet.

Staff were kind, helpful, and friendly. They helped me with my request and I did not have to wait long. Efficient and nice!

I am so impressed with Meena, who is a superb personal banker. Does Chase huge credit.

I got in and out. The staff were pleasant and efficient.

Outstanding service and care at the Columbia Heights branch.

Patient and friendly!

super friendly staff. very helpful with what i needed to accomplish.

however, do not agree with the company policy of allowing random people/non customers to loiter in the lobby listening to loud videos, calling people names if they look at them, and mumbling under their breath walking about and causing an overall atmosphere of discomfort.

The service was good. There is no restroom. The original teller did not understand me. Which is weird because I am American and speak clear English. But, the got me taken car of. THERE IS NO PARKING

This branch is very pleasant. It is a new style of banking where you don’t go to a teller window. The staff waits on you. They are very friendly and quick. A lovely experience.

Very meen teler