Fedex Ground

After a horrific experience with a recent shipment, and hours on hold with customer service reps who were of no help whatsoever, I contacted the warehouse office in Sauget directly. I spoke with Marlene, who could not have been any more understanding and helpful. She had my situation rectified in less than five minutes. The following day, there was an issue with the second half of this shipment. I once again called the warehouse office directly and spoke with Alexandria. Again, I was treated with kindness and understanding. I received the promised call back with an immediate solution to the problem.Thank you ladies so much for your help! I am reaching out to the corporate office to tell them what great employees they have in you two!

I will say, I spoke with Larry during one of the many transfers with customer service. He was as helpful as he could be from his end, and appeared to have everything taken care of. The problem began when the package came a day earlier than expected, and a signature was required. All the other customers service reps I dealt with told me (I kid you not)…”This is customer service. There is really nothing we can do to help you with your shipment issue.” I was told this by two different representatives! This was baffling to me, as I thought that should be the job of Fed Ex customer service reps.

Thanks again to these two ladies who did their jobs in an efficient manner - and with understanding and kindness!

The drivers treat our packages with care for both our home and business needs. We are always relieved when we see that it’s FedEx that is going to be delivering our packages. When using other carriers we never know how damaged our package will arrive or if it will arrive at all. If they see that it’s going to rain, they have even taken the time to leave packages on our covered porch at the other end of the driveway. We greatly appreciate you, especially during this time.

The FedEx employees in Sauget, IL are awesome. Very friendly, very helpful. Great Job to all of them.

I have had many orders delivered to me through FedEx at this location over the past 15 years. I have not had any discrepancies until last week when 3 of my packages were not delivered on the noted dates. They kept pushing my delivery dates back, which was very frustrating. After a few phone calls, I was told that there were some complications with the driver for my route/area and that they were doing their best to get the orders back on track. As inconvenient as it may be I realize its a problem not just for me but for them as well. If it happened every time I shipped through them I would decide on another service. Uncontrollable circumstances happen in the world and people just have to accept that as perfect as we want FedEx to be, they aren't. Based on my personal history with them, they have been fantastic and thank them for that. God Bless

Mr Scott(delivery gentleman) was the most courteous and respectful man I've met in a really long time! Much respect Mr Scott!

I work there, & let me tell its not a job for the lazy, but very respectful managers, like a friend instead of a boss, not kissing asses, job totally unaware of my comment. Down to earth atmosphere, fast paced, gotta have heart to stay, great pay & opportunities for promotion for those self motivated to be more, make more

Awesome, safe parking large lot. Take your temperature as you came in make sure everyone was wearing a man had sanitation stations everywhere and everyone was very nice an helpful.

Very impressed. The white house should be that secure. They are all very professional.

A friend works at FedEx...talk about security, they are not playing around!
It's a good thing people.

Thank you Maple for locating my package!! This package has been a nightmare for 3 days...and with a simple call, you solved my problem...thank you

Professional and helpful.
Thanks

Ill start by saying im biased since i work there but its a great facility with alot of hard working employees

It was very very busy with lots of people in and out , never seen that much people in and out of a business all day and night !
WOW

It's great

I Love it. It's My Work Place

Good service for shipping item's big and small.

Great place for opportunities and growth. Great customer service.

💯

Again the workers were friendly and helpful.

Nice ppl