Famous Footwear Outlet

Excellent customer service!!!
At Famous Footwear in Aurora I purchased $80 Asics running shoes for my daughter on August 3, 2022 for her to wear for cross country practices & meets. She doesn’t wear them to school or for play, just cross country.
She came home today with these holes in the shoes. I called Asics, their policy is to fill out the online warranty form, wait 3-5 business days for a possible approval & then receive an online credit to purchase another pair to be delivered in another 3-5 business days.
She has daily practice & 2 meets this week and it didn’t seem she could go that long in these shoes.
I called the store and spoke with the assistant manager Chris. He explained that store policy doesn’t allow returns or exchanges of shoes that have been worn, but if I couldn’t get anywhere with Asics, to bring them into the store and he would see what he could do.
I did call Asics back with the same results.
I brought the shoes into the store and Chris couldn’t have been more understanding or helpful. He agreed that 5week old shoes shouldn’t be showing that kind of wear & tear and fully refunded my purchase, even applied a coupon for me to purchase another pair for her. As assistant manager he has the discretion to make exceptions to policy when warranted.
Thank you to Chris for helping us out and to Famous Footwear for allowing their managers to make real time decisions to accommodate their customers.
Thank you!

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