Heart and Lung Institute of Utah

This office is a joke. Get returned calls days later and don’t address all the messages I left. Had blood work, MRI/stress test done and two weeks later still haven’t heard anything on my results. Called and was I need to make an appointment. How do I know when the results come in and have been looked over. The dr only give a few days at a time for patients to be seen at a time.

I went in and met with Dr Hammond. Seems like a good doctor. He recommended a treatment but said they need to get authorization from insurance. I waited 2 weeks and called back. I was told that someone would call me back. Three days later I called again and was told someone would call me back. I called again and was told all I could do is wait for my insurance. If that is the case, fine, but do not tell me someone will call me back if they are not going to. Better yet give me the information I need to call my insurance. This office has poor service and it doesn't seem like they care much. Update - In addition, I called my insurance to find out nothing had been submitted and that my insurance does not require pre-auth for what I needed. Very maddening.

Horrible experience. Caught in traffic because Bangerter was under construction. They said they had to reschedule since I was more than ten minutes late. Drove from West Valley and waisted time in traffic. Office wasn't busy. I fired the doctor and did not reschedule. I was having symptoms and not willing to see me immediately. Not a very good practice.
Doctor was David Massinople.

They talked me into paying for my procedure at time of service. They said they would give me a discount if I did, but they haven't set the info to my insurance so I didn't get credit for a large payment. I'm still going though a real mess because of this. it may end up costing me thousands extra🤕

We made an appointment for my brother, the nurses and the doctor weren’t very nice. We came there for answers and they made us seem stupid because we were recommended to this doctor for my brothers heart.

They said they do not provide cost estimates when I called with a couple CPT codes. Seems sketchy.