Mauricia Engle American Family Insurance

I really want to thank Nori and Mauricia. They gave the best help and advice I have ever received from a insurance company. Gave the cheapest quote right from the beginning compared to Geico and Statefarm. I highly recommend them to anyone trying to switch auto insurance companies .

An outstanding service. Being with American family insurance, is the best. Whenever I call, no matter if it’s something small or urgent they are very efficient and friendly.

I really recommend this office.

Muy bueno atención

SCAM! BEWARE. If I could give negative stars, I would. Do not use them for any service they provide. When I came in, Mauricia refused to let us see the policy sheet she filled out regarding my house and submitted the questionnaire before we could review. That should have been a huge red flag. From there this office pulled a classic bait and switch and the policy price was suddenly more than what we agreed on when he left and then a refusal to cancel the policy from her office. All around a dishonest business that should be avoided. I see that others have had similar experiences as mine. Save yourself a headache and take your money somewhere else where you won’t get scammed.

Update to reply:
It is unsurprising that you would continue to lie on this platform too. I have tried contacting you. Perhaps you can take a look at the multiple Notice of Cancellation letters sent to you. There has been no corrective measures regarding this issue. On the contrary, the issue has been escalated on my end and is currently going through the legal department at the corporate office of American Family Insurance to determine the legality of refusing to cancel this policy. You lied about the cost and coverage type and refused to allow me to cancel the policy.

I feel they are doing shady business. She offered discounts that we both knew did not apply and told me they could be added, and then my policy changed a couple months later as they were force dropped off (price went up, too). I think they try and get you a really low rate in order to get your business, by any means necessary.

Often talked to office staff about policy changes, and not the agent. Did not feel they are acting with integrity or have my best interest in mind.

the young lady in the office was very rude to me each time i called and the 2nd time i called she snapped at me and hung up on me. im not sure if shes having a bad day or what but the business owner should know how she is treating customers

Tengo que dar esta referencia para que no se dejen engañar y mucho menos les roben su dinero como lo hicieron conmigo es una decepción por eso me cambie de seguro no lo recomiendo para que no les pase lo mismo pérdida de dinero y cuando me cambie de seguro me di más cuenta no se merecen ni la estrella de Vera son un robo y la atención pésima en información y para qué poner más quieren saber cambien de seguro y lo sabrán

I have to give this reference so that they are not fooled and much less their money is stolen as they did with me, it is a disappointment that is why I change insurance I do not recommend it so that the same loss of money does not happen to them and when I change insurance I realized that they do not deserve or Vera's star, they are a robbery and the terrible attention in information and why put more they want to know change insurance and they will know 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡