Autohaus Import Service

Angels show up where you least expect them! This morning my car panel lit up with warnings of coolant issues JUST as I was preparing to drive out of town. I panicked imagining being stranded in rural N.C. I called Autohaus - as I was driving to them - asking if I could come in and was told that all their mechanics were booked solid. I kept driving. I begged for a recommendation of what to do. The next voice on the line was the Autohaus owner, Doug Rogers reassuring me he would take a look. Doug was waiting outside for me when I pulled up. He took care of my car, explained to me what was going on, and sent me down the road. He would NOT let me pay. I dont know how to express my gratitude other than telling as many people as I can to go to Autohaus for all their car needs. And THIS isn't the first time Autohaus came through for me. Thank you Doug!

Absolutely top notch service. Rusty is a guest service professional. He was kind, patient, and flexible while working with me on fixing up my father’s vehicle. He offered options for transportation and gave us a loaner for the day. He made what could have been a stressful experience very easy. He is truly an asset to this business. I am not local but if I need vehicle service in the Raleigh area I will be giving Autohaus my business again. Thank you guys and thank you Rusty.

Excellent experience. Friendly staff, clear communication and timely service. I will continue using Autohaus for my vehicle service needs and will recommend them to family & friends.

Really great service, was in & out in 30 minutes for oil change. Staff was so nice, gave me a first timer coupon upon asking, really great people and quality, fast service. No hidden fees, paid exactly what they said over the phone, very professional. Waiting area, restroom was super clean. Highly recommended !!

I’ve used Autohaus twice two to do alignments on two different cars. Both were exceptional experiences from scheduling through payment. I don’t prefer to wait for work to be done but their waiting area makes waiting pretty comfortable.

I called Autohaus Import Service on short notice to get a pre-purchase inspection on a car my wife and I were flying in to to buy. Understandably, I was told they were booked. Same story from everywhere else in town. MJ, however, went above and beyond by calling back with a cancellation and got me an appointment.

One hour after dropping the car off (during which we ate lunch nearby, thanks to MJ's recommendation), MJ had a report typed up and a technician to explain their findings to us. He found a minor leak that only an experienced European technician would look for. Impressive! Price was very reasonable and gave me a healthy understanding of the vehicle's present condition.

The waiting room was also very nice. Comfortable seating, various reading material and space for office work are thoughtful features. As a fellow automobile service professional, I would recommend Autohaus for your European car needs. Thanks MJ!

Excellent Indy shop that will take care of your vehicle and give you the honest truth about what's going on and genuine care for your vehicle, they are not just trying to make a buck but actually care about their customers. Highly recommend!

I was referred to Autohaus and have to tell you I am impressed! From the phone service, to the timeliness, the professionalism and the expertise of the staff but most especially working with "MJ", I cannot say enough good things about this business.
Hope I don't have any car issues anytime soon, but will most definitely go back there if needed.
They are a top notch business, ethical, and trustworthy.
I would give them 10 stars if I could!

I didnt have work done but will post when I do. Went for a 2nd opinion and was blown away by the professionalism and service. Everyone was extremely friendly and knowledgeable. I will be going here instead of the dealership.

I took my car here because many places are scared to touch even cheaper German cars for some reason. But ever since my first time coming here I’ve decided this is the place I’ll trust for all my car repairs/work. They have a great system to track when issues were found, do a thorough inspection to catch things you might not be aware of, and are honest about whether something is worth fixing immediately or not. They’re prompt and always seem to be on schedule and start appointments on time. Staff is awesome and friendly and willing to explain things in more detail if you don’t understand something or how serious an issue might be. So all in all this is a seriously good shop.

They were extremely helpful and thorough with the diagnostics on my car. Very friendly staff and exceptionally clean and tidy environment. I love that they have a business center for me to work in while my car is being worked on, along with complimentary coffee, water and snacks. I highly recommend this establishment and will certainly be back to get work done on my vehicle.

MJ and Rusty are the BEST! 've taken my VW there multiple times by now and every time I brought my car there they made sure to take care of me. Always professional, thorough and patient when it comes to anything related to my car. Willing to take the time to explain to me what was wrong, always gave me time to make decisions and didn't make me feel pressured to do something. I'm now recommending all my friends and family to go to them because of the positive experiences I've had with them. Best auto shop in the triangle!

I have used Autohaus for both of my cars, a vintage domestic vehicle and an import. The service has been excellent, including ease of getting an appointment, cost of service, staff efficiency and courtesy, and skill of the mechanics. The waiting area is comfortable and attractive and the snacks are great. I am glad to have found this auto repair shop and recommend it to anyone looking for an excellent experience.

I recently had the pleasure of visiting Autohaus for a second opinion on my car, and I cannot emphasize enough how impressed I was with their exceptional service. After receiving an outrageously high quote of $3000 from another auto repair shop for a supposed problem with my vehicle, I decided to seek another opinion. That's when I found Autohaus, and I am incredibly grateful that I did.

From the moment I walked through their doors, I was greeted by a team of friendly and professional staff members. Their dedication to providing outstanding customer service was evident right from the start. They listened attentively to my concerns and took the time to understand the issues I was facing with my car. I immediately felt confident that I had made the right decision in choosing Autohaus.

The technicians at Autohaus wasted no time in assessing my vehicle. They efficiently diagnosed the problem and quickly informed me that the actual repair cost would be significantly lower than what I had been quoted previously. To my surprise and relief, they were able to resolve the issue for just $200, saving me an astonishing $2800!

Throughout my entire experience, they went above and beyond to ensure my comfort and satisfaction. The waiting room was nothing short of incredible, providing a clean and inviting space for me to relax while my car was being serviced. It was equipped with comfortable seating, complimentary refreshments, and even a selection of reading materials and entertainment options.

What impressed me the most was the personal touch that Autohaus added to their service. The staff took the time to explain the repairs in detail, patiently answering all of my questions and ensuring that I understood the work that was being done. They treated me with respect, courtesy, and kindness, making me feel like a valued customer.

If you're looking for an auto repair shop that prioritizes customer service, delivers exceptional results, and genuinely cares about your satisfaction, look no further than Autohaus. They have earned my trust and loyalty, and I will undoubtedly be returning for any future automotive needs.

Brought in my Mini Cooper that wouldn't start after a bunch of other issues and they fixed it up no problem! They very quickly diagnosed what was wrong and fixed it really fast even though they needed to special order a part. All for a very reasonable price! Would definitely recommend this shop 🩷

I highly recommend this shop. Pleasant and knowledgeable staff. I've always taken my cars to Autohaus and will continue to do so in the future. I live in Wake Forest but make the trip to Raleigh because they're that good!
Thanks MJ, Shanna & the rest of the team!

The best and very honest customer service I have received so far. Rusty is a gem! Highly recommended!

**It's long but worth it!

Ok here's the backstory:

Back in April 2021 I bought a 2004 toyota corolla. In mint condition from Virginia. Car drove perfectly fine. The dealer in Virginia said upfront the cars CEL was on but he promises to fix it. He tried to fix it but could only get 1 of the 2 codes to go away but never get the CEL (check engine light) to turn off. It was stating an issue with the voltage to the torque converter. However after 3+ weeks of not being able to figure it out. I asked him to ship the car to me as agreed and let me see about fixing the issue myself. He promised if I can't fix it he will buy the car back or exchange.

After the car was shipped here to NC. I was given a 30 day tag to try n figure out how the heck am I gonna get this car fixed. I took it straight to the toyota dealership to do a diagnostic( about $149). They saw there was an open/exposed wire. Stated that they don't splice or cut wires because its there policy. So the only option was was to replace the entire engine harness. Which in total came to $2,403.39.

I said heck no I can't afford that we are still in a Pandemic here. Plus I just bought the car and I haven't quite recovered from that yet either.

So down on my luck I decided to ask around with the have documents of the dignostics from the toyota dealership in hand. No one knew or bothered to try and help look for the problem.
So with 7 days left on the tag I already told the guy I was driving back to Virgina to exchange for another car.

In June 2021 I called Autohaus Import Service (found on google) and briefly explained my situation. They said to come on in and bring the diagnostic paperwork and they will give a second look.

And within 20 minutes I was called to the back and they discovered ONE tiny wire was cut. The gentleman told me that he's not sure if this is what the dealership saw but it looks like this tiny wire is ur issue. So to make it plain and simple. I paid total $72.80 and boom check engine light was off and NEVER came back on again. This is now December and still no issues! This shop has saved me from a 3 1/2 hour drive and spending almost $2,400 at the dealership!

I am extremely grateful for there patience and hospitality. Very clean waiting room and complementary snacks and drinks and wifi. So relaxing to know that good people still exist. And again thank you. Will do business again here soon and when needed!

Was traveling from Georgia and my air conditioning was going out. They took me right away, fixed the problem and charged a reasonable fee. What more could you ask? Snacks in the waiting area? You got it. I highly recommend these guys.

I visited Autohaus Import Service for the first-time last month, and I will never go anywhere else. They were so friendly and made me feel at home as soon as I walked through the door.

Best customer service, friendly staff, comfortable waiting area, texted a price quote while I was sitting in the waiting area.

Thanks to the Autohaus Team on making a car repair appointment less stressful.