American Backflow Inspectors

Very kind

My utility company NCGUD schedules this inspection yearly eventhough I don't even use irrigation, but I am strong armed into having this done each year. I would have to mangle the irrigation system and render it unusable for anyone else in order to avoid this inspection. So I get the notifcation that American Backflow is coming to to do the inspection. I get billed for this in January eventhough the inspection isnit until July. July comes and my wife and I wake up to a notice on our door that our system failed inspection because the water was not on. Typically we are just a doorbell ring away and I can come out and turn the water on. Because this inspection occurred before 7am, I wasn't even awake yet to turn the water on. They leave me a date on their notice of when they are coming back out so I go ahead and take off work to be home that day. That day comes and goes, I make sure I am up early and no one shows up. I don't get a call or email telling me no one is coming. I call ABI to tell them no one shgowed up and she was nice enough on the phone and rescheduled for another day. Again I am home that day and thank God I had to bring in the trash barrel that morning because the guy was leaving my house around 6am with another failure notice before I could stop him and tell him I needed to turn on the water first. I tell him its a little early to be coming to my house and he replies that it gets hot out later in the day? My system passes of course and all is well until I get my bill from NCGUD charging me another 60 dollars for the re-inspection. I call NCGUD first and they tell me they cannot remove the fee. I call ABI and the lady tells me she cannot remove it either because they had to come out a second time. I understand that, however there is the issue of coming to someone's house prior to 7am, and also no call no showing me and me having to miss two days of work. I will gladly pay their 60 dollar re-inspection when they pay my daily rate of 391 dollars X two days for the time I had to miss work. I was supposed to get an email from a manager at ABI but that also hasn't happened. I will glady revisit this review once I have a definitive answer on this fee, the no call no show, and missed days of work.