Bank of America ATM (Drive-thru)

Couldnt get the app to read my paycheck and needed to make a deposit....Drove into the area from Longview for a football play-off game, there are no local BOA branches in Longview... The closest one in Tyler would have put us over and hour off track. Found the Wheatland branch online close to Kincaide Stadium.

All of the inside tellers were very pleasant. My business was conducted quickly and efficiently on Sat, 12/10/22 around 1:45pm.

This is why I have been with BOA since 1998 when it was Nations Bank. I just wish there was still a local branch near me.

the tellers are the best

Normally my experiences at BA are stellar . . . wish I could say the same for this branch! I waited no less than 12 – 20 minutes to see Personal banker Rodriguez. Other than a few line customers the bank was relatively sedate. All cubicles appeared to be empty. Attention was only extended to me after an associate noticed that I was packing my documents, cell phone, and keys.
If you need assistance . . . you may want to consider another branch. Or possibly a bank that has staff that has at least a partial interest in your business.
I would rate my experience at this location on a scale of 1-10 as a liberal 3.5.

Came in today at 4:43pm and the bank was closed. I do not understand why they advertised the open from 9am to 5pm Monday to Thursday when they clearly do not honor their schedule

Only takes 10 mins max to get a temporary card but instead of just going ahead and giving me a card we wasted maybe 30 mins to sign up to get a card and another 45 mins claiming that they have appointments when I'm the only one sitting down waiting.

Does not know how to manage a rush

It's 9:27am and they still haven't opened there doors. I know they see all 30 of us outside waiting. The doors are supposed to open @ 9am noone is letting us know anything.

The worst bank to deal with inside
No People to work,
The line is like to the moon and back.
Very bad all the branches seems to be like that.

The worst customer service I have ever had to deal with. Could move any slower .

The worst