Wickstrom Auto Group

Alex was great in helping us purchase our 2020 Ford Edge. The car was In impeccable shape and the purchasing process was soooo easy. Short and sweet. The facility is very comfortable too. We will be heading there for all our Ford maintenance. Thank you Alex and Wickstrom Ford.

Our recent purchase of a vehicle from Wickstrom couldn’t have been smoother. Manny Avila, our salesperson, was pleasant, knowledgeable, and a good listener. He went above and beyond to understand our needs and even stayed an hour after his end of work day to answer our questions. We appreciated that he wasn’t pushy or tried to influence our decision.

Thanks to Joe Frederick, the Sales Manager, the paperwork process was easy and efficient. We are also grateful for his recognition and appreciation of our customer loyalty. We have been buying from and servicing all our vehicles at Wickstrom for many years and have always had great experiences from sales to service. If you are looking for a dealership that cares about customer satisfaction, we highly recommend choosing Wickstrom.

Don and Andy at the Jeep location were great to work with during my purchase of a used car. They were friendly, responsive, and accommodating. The straight forward and transparent pricing was also a much appreciated change of pace from the other dealerships I visited. Denise was good to work with during the documentation process as well. My search for a new car would have been a lot shorter and less painful had I visited Wickstrom sooner. They'll be my first stop next time.

This review is years in the making. I bought a used car from this dealership 5 years ago. They were honest and straight forward with the pricing. I purchased a warranty and they followed through on every repair throughout the warranty period. Their service department is friendly and goes above and beyond to make it convenient. I just bought a used car from Al Piemonte Chevy in Dundee and realized how crooked dealerships can be. I wish I had gone back to Wickstrom! Lesson learned!

I was there for an oil change. They did the work quickly, even though they were busy, and I felt they were honest as always. The service technician was friendly and welcoming. My only recommendation would be to make sure to greet customers after the pull in. I wasn't sure if I pulled into a good spot or who to talk to when I got out of my car. Again, they were busy so I get it, but still a quick comment from someone would have been nice.

Thanks to ALEX LOPEZ the Sales Professional at WICKSTROM AUTO GROUP car dealer, I've had a nice experience in getting a per-own 2022 Ford Escape.

Just bought my pre-owned Jeep Grand Cherokee from Wickstrom after a nationwide search for a new car. Eric Jensen was my salesman and he was GREAT. The entire process went super smooth and Eric was a pleasure to work with. When I arrived in Chicago, at the dealership, the paperwork was handled efficiently, Eric showed me all the bells and whistles in my car and I was on my way, easily. Everyone at the dealership was courteous and pleasant. Very, very nice car buying experience, infact it was probably one of my best ever.

While searching online at multiple dealerships, I came across a SUV that really sparked my interest, and that was here at Wickstrom Ford in Barrington. I submitted an inquiry for and agent or a sales personal to reach out to me about this vehicle and I got a personalized video email from sales guy Alex Lopez standing next the SUV I inquired about. I then reached out to Alex and started the process/appointment to see the SUV and take a test drive. Alex stayed on top and kept great communication with me along the 3 days I went back and forth to Wickstrom Ford and even came in on his day off to be there for the signing of the vehicle. Alex even called me the day after signing to see how my first day of driving my new vehicle was. I highly recommend Wickstrom Ford in Barrington and Highly recommend sales guy Alex Lopez!

Let me start by saying, I never leave reviews, good or bad for anybody. I believe this is my first. I felt it necessary to recognize the great customer service provided by Alex Lopez, Joe the manager and the team at Wickstrom Auto Group. I had contacted many dealerships looking for my perfect car. Many of the sales people I spoke with left a very bad impression. They would give vague answers to specific questions (dealer fees, etc) and keep pushing for the sale. Then afterwards, relentlessly calling/texting. The experience at Wickstrom was completely the opposite. First of all, I drove 2 hours from WI to IL. Not knowing this dealership previously, it was a risk. They were very upfront. They were happy to answer all questions honestly and I did not get the pushy salesman vibe at all. When it came time to do the paperwork, there were no surprises. No special fees and it didn't take hours with offers to add 10 different warranties, paint protection and other addons. After the purchase was complete, we drove back to Wisconsin very excited to have our new vehicle. Unfortunately, after a weekend of driving it, I realized that the drivers seat was uncomfortable. I wish I would've noticed this during the test drive but some things you just cannot tell after a 15 minute ride. I spend a fair amount of time driving and this was a big issue for me. To be fair, my wife drove it and had no problems with the seat but I will be the primary driver for this vehicle. I was really stressed about this because this was the most expensive car that we have ever bought, at the very top end of our budget and I thought I had made a huge mistake. There was nothing defective about the vehicle, just an incompatibility between me and that seat. I fully expected to call Alex, tell him my issue and have him tell me that all sales are final, because when has a dealer ever accepted a return on a used vehicle that is not defective in any way? Alex discussed the matter with Joe and I was extremely surprised to hear that they would take the return and give me all of my money back, even though I put the miles on it driving back to Wisconsin and over the weekend. He said that they just wanted to make sure we walked away happy. They were very gracious. THAT is great customer service. If they had the right vehicle in the future, I would not hesitate going back again. I highly recommend Wickstrom and especially Alex Lopez.

I have purchased at many dealerships over my years,,, i purchased a Dodge and was treated first class from start to finish at Wickstrom,,,
That evening i realized that the best part of buying from Wickstrom was that when it was all said and done i was totally satisfied with the entire buying experience...Vehicle,value,price,and treatment...all combined into that satisfied feeling.
Thankyou to the Wickstrom family/ crew !!!

I needed urgent tire service one late night in a snow storm, and Mike and his team took care of us, and back on the road in no time. Thank you!

Woody was very helpful with my custom order 2017 Mustang GT. Got exactly what I wanted and he helped me get the best price possible.

So happy with our recent experience at Wickstrom! These guys (and gals!) ROCK and know how to treat their customers right. We appreciated all the time and attention they gave us, even though we were very slow to make our decision. After multiple trips and several phone calls, we finally decided on the prefect vehicle for our family. Special shout out to our sales person, Rae, who was very patient with us, answered all our questions and put us into the perfect car. Also, thanks to Managers Ryan and Todd who were able to help Rae get us a solid deal. Friendly, professional, good value, honest and they actually had a pretty good selection, considering how deleted the new car supply is right now. Highly recommend Wickstrom!

If you want the best car purchasing experience, you come to see these guys. Jamie and Chris made us feel just like family and they made sure that we got the car that we like without any pressure. They also honor the prices that they advertise on the internet. Integrity and respect are qualities that you will enjoy at this dealership. We will definitely be coming back here the next time we need a car.

Just purchased my second Jeep working with Andrew N at Wickstrom and had another great experience. They went over everything in detail and found me a jeep in my price range with the features I was looking for at this time.

Exceptional Customer Service. I worked with Ian, on both visits he greeted me at the door fully prepared to help me come to a purchase decision. Working with Ian was extremely pleasant, he is easy to relate to while maintaining a professional and comfortable environment. Working with Ian and Wickstrom Auto Group felt natural, there was no pressure to purchase today or from them at all. They truly care for the needs of the customer. The facility is very well kept and up to date, a one stop shop for all vehicle needs. If Im in the market for a new vehicle again, I will definitely consider Wickstrom first.

I just experienced the possibly very best customer service of all time. We purchased a new Jeep Wrangler at Wickstrom Jeep and met with Jared Nelson. He was great—quick, informative and demonstrated such a positive attitude during these strange times that we are experiencing. Most of my transaction happened outside of the dealership which was super convenient. Props to Wickstrom for figuring out how to make their customers feel safe and still sell cars m. And Jared’s professionalism exceeded every expectation that you want when car shopping. Highly recommend Wickstrom Jeep and ask for Jared Nelson.

I found my way into your store while looking for a new car! I was greeted promptly. All the employees were so friendly! But Aj is what took my experience over the top. He was so knowledgeable about all the products being sold at your establishment, and was very helpful in my decisions on which car I wanted, and why I would want that car. I will definitely be coming here again, and asking for Aj!

Worked with AJ in February to order a custom Bronco. Process was extremely smooth and he made it very painless. I appreciated throughout the process his honesty and constant updates throughout the waiting period. Bronco was delivered as promised with no catches or markups. Needless to say I plan to work with AJ and Wickstrom for future purchases!

Had a great experience here at Wickstrom, worked with a gentleman, Ian Kasayoka. From the start was a very respectful salesman. Answered all questions along with any concerns I had. Normally buying a car is a stressful process, Ian made it very easy for me & worked with me all the way through the process. 10/10, I’ll be recommending this dealership & this gentleman to anybody looking.