Novotny Sales Inc.

Highly recommend, great service at the desk along with the work done on my snowblower. Will definitely be going back for future work needed.

I can’t say enough good things about Novotny’s this place is a one stop shop great place great team I always deal with Bobby he is a top-notch guy always takes care of you. If you need your Arctic cat serviced or need parts give them a call . They also have the best pool service and prices for summer fun

I have a Cub Cadet riding lawn mower that needed service.This is my second summer working with this crew at Novotny’s. The first experience was so awesome. From Bobby at the store, to Mitch who picks up & delivers, everyone treated me with kindness and fairness (pricing). These folks are highly professional and stand by their work til your happy & satisfied.. trust me, last summer my rider really needed all over service. This summer I had a carburetor issue- I did not panic. I called, told Bobby my issue. Mitch came the next day to pick it up..I live in Beach Park! This is THE place to go!

Very helpful and knowledgeable! Stopped in to look at snow blowers and
they were great to deal with. Was in and out with my new snow blower in 10 minutes. They offered to deliver to my house for free. Told them that was not necessary. Then they helped me load into my car. Highly recommend Novotny Sales!

I have been going to Novotny Sales for over 10 years now. I have have always been happy with their service and find Terri very easy to communicate with. We have a large unground pool and they have kept our equipment running, even though pump and heater were old. We finally ordered a new heater from them and their installers and service were excellent.
This year we will probably end up spending a lot more as our electric cover is in desperate need of replacement and I know Novotny will do a quality job at a fair price. I was quite surprised to see a negative review of this company as I have never experienced that, though I have had poor service at other companies in our area. Novotny my choice and that of most of my neighbors with unground pools too. I highly recommend them.
Woodstock resident

Some of the best service I’ve ever received from any type of store period. Their staff is helpful and very knowledgeable. This was my first year owning a pool and they made it seem so easy. Many thanks!

I have had a excellent experience with Novotny in both buying equipment and service. Novotny Sales is knows how to treat there customers right. I recommend Novonty whole heartedly. They stand behind there products.

People here are very, very nice. Very pleasant and knowledgeable. They have everything you need for your pool and spa. They even test results of your water to let you know if you need to add or subtract a chemical to keep your pool water clean and clear. Ask for Terry or Jake, very knowledgable and pleasant.

We have used Novotny for years to open and close our pool, and they have always gone above and beyond. Their customer service is wonderful, prices are the best around. Very satisficed customers. We highly recommend Novotny pool services!

Best customer service in the business! Always helpful and competitive pricing. Best snowmobile team in the area hands down!

I have a relatively obscure Cub Cadet Zero Turn commercial mower that's probably 20+ years old...a model that they didn't build many of. Started searching the internet and calling local cub cadet dealers looking to replace a broken mower deck belt and came up with "a few days to a week"for a replacement belt. One place quoted $100 for a non OEM belt that "should probably work".

I widened my search.area and found Novotny Sales. Called the parts department (Mark?) who knew right away what I was looking for and quoted a very good price. Went in and the belt was sitting on the counter ready to go. Mark took the old belt a did a quick double check to verify it was in fact the correct one. An extra step no one does anymore but something that could have saved me an hour of driving with the resulting frustration.

Got home and the belt fit perfectly...fired up the mower and a second belt that runs the hydraulic pump snapped. Called Mark again and he had that belt as well. Went back and again the belt was waiting on the counter. Replacing this belt was a little more complicated than the deck belt and required disassembly of the clutch and brackets from the engine mount. I didnt have a maintenance manual and asked him offhand if dropping the clutch was necessary. He walked me through the procedure which turned out to be exactly as he said it would be...on a 20 year old mower of limited production build. Excellent product knowledge!

I can't say enough good things about this company. Knowledgeable and friendly people, massive belt inventory, and very good pricing. A little extra driving but wont go anywhere else in the future for parts or when its time to buy our next mower.

I love this place!! They have helped me numerous times on my lawnmower. They have picked it up and delivered it for me too! They are so wonderful and helpful and I will always go here for my hardware supplies.

These guys are awesome! Although they did not come up on a google search when I was looking for a snowmobile part store, I did find them through Arctic cat's website. I had called other stores in the area but was met with rude employees and way over the top pricing. I called up Novotny, the guy on the phone was awesome the pricing was on point they also told me they could in fact replace the recoil spring the moment I bring the pull cord housing in. When I got there they replaced the spring within minutes of me being there and also helped out with other questions I had.

We moved out of state and our pool chemical levels became unbalanced and pool turned green about 3 days before closing. Novotny was amazing with understanding our situation and getting out there quickly and getting the pool chemically balanced and making sure all the mechanics were operating fine. When our buyers tried weaseling an extra $1000 from us to cover what would be their routine pool care needed AFTER the pool was balanced and transitioning (which we paid for), Novotny provided us an invoice with what was done and where the pool was at and what routine needs the pool had once in the buyers care. In addition, they also went above and beyond in our situation by taking the time to speak with our realtor and the buyers regarding the situation to explain everything and educate the buyers. Everyone we worked with from Novotny were kind, patient and understanding. Thank you all!

My go to place for all my house, yard, and pool needs. You will not get better service anywhere else. Bobby, Mark, and the whole staff will make you feel like family.

From my first call to my mower being dropped off Novotny Sales was top notch. I needed some major work done to my Cub Cadet zero turn, Bobby laid out the options and costs, I agreed to have them pick up the mower that next Monday. Mitch called me with multiple options and a price for each, the mower was dropped off within 5 days of them picking it up, price was as quoted and the work was beyond my expectations. Mitch went through my ten year old mower meticulously, I was amazed the first time I used it, I was almost disappointed I didn't have more grass to cut.

From the top down Novotny Sales is a great place with impeccable customer service and value. I recommend them highly and will never take my mower anywhere else!

Being so much nowadays is word of mouth and social media reviews, I have to highly recommend Novotny in Johnsburg. Excellent customer service and great people to deal with. I brought in my snowblower for repair and I received an initial estimate that was a little more than what I wanted to spend based on the age of the snowblower, but I obviously need it for the weather. I was called back and told it wasn’t as bad as first thought and would be a significantly cheaper repair. They could’ve easily stuck with the initial estimate, overcharged me and they didn’t. This is how a business retains customers and gains more customers through referrals. So if you’re looking for an honest shop, go to Novotny.

I recently purchased a used Cub cadet. It was a little more than I could afford but they worked with me on the price. A few issues solved immediately by Mark and Bobby who picked Tractor up and made it right at no charge. Came to my house twice. Thats Grade A service

Great customer service! I purchased a Troy Bilt Super Bronco 46 riding mower a couple of weeks ago. Just a couple of days ago, the mower wouldn’t start. It was clicking, so I assumed it was the battery. Today, the clicking went away and it wasn’t doing anything at all. I called Novotny and told them what happened. They looked my name up in the system and asked me if they could come to my house to take a look at the tractor right away. When they came out, they replaced the battery with no questions. I will definitely be purchasing here again in the future.

Bobby helped me make the decision on what tractor I needed. He knows the products he sells and their prices are very competitive. His employees are outstanding!
Won't buy from anyone else.